The Global Ambassador

The hotel grounds are undeniably beautiful, and the staff appeared friendly at first glance. However, the service I received was extremely disappointing and far below what you'd expect—especially given the premium price point. During my stay, I misplaced clothes that were stored in a laundry bag. I immediately contacted the hotel, and they assured me someone would call me back. That call never came. I followed up multiple times, only to be met with silence and zero resolution. For the amount of money you spend here, the customer service should be far superior. Instead, what you get is smoke and mirrors—an illusion of luxury without the substance to back it up. Unfortunately, I can’t recommend this place. Stay away.

I don’t imagine I am the typical Global Ambassador visitor. I just finished my masters degree and I’m currently unemployed while I study for the NCE exam. I also care for my elderly mother a couple hours north of Phoenix who lives on Social Security. I am by no means a wealthy individual; however, with summer, hotel prices in Phoenix get significantly more affordable, so I decided that as a graduation gift to myself and before my mom‘s next surgery, to treat myself to a muchmuch-needed mental health weekend. The hotel is absolutely beautiful and the attention to detail is evident. Where the hotel really shines is their service. I arrived early and the valet was affable and helpful. When arrived at the front desk to see if I could check in early Tatum let me know the room was not ready but would try to expedite the process. My interaction with Tatum while brief was impactful. When asked what brought me to the hotel, I gave her a very short cliff’s notes version. She got me pre-checked in and said they would text once the room is ready. I don’t even think an hour went by before I got a text that the room was ready. The rooms are elegant and comfortable with every amenity one would expect from a hotel of this caliber. While unwinding in my room there was knock on the door from guest services. When I opened the door I was floored. Tatum had a bottle of sparkling wine and a beautiful cheese plate sent up. The gesture was so kind and unexpected I started tearing up. I felt such immense gratitude and that Tatum went above and beyond to make me feel welcome and taken care of. The service and food at Le Ame and Thea were also exceptional. It may be a long time if ever I get to return to the Global Ambassador but I highly recommend it. For those who can afford to stay here I hope you do and don’t take for granted the privilege and for those who are considering a splurge, this place is worth your money. Thank you again Tatum, for going above and beyond. It’s difficult to convey how much that gesture meant to me, but thank you will have to do.

Great concept and design. Sam has built an amazing hotel with superb rooms, great staff and nice food. Great vibe. Excellent attention to detail. The front desk people were very helpful. Not cheap but worth the price. The bar and Restuarant on 6th floor are great fun and Morton is a super server.

This was my second stay and was even better than the first! I visited in February 2024 when the hotel had only been open a few months and I was so impressed with everything. A year later, they have somehow outdone themselves. The hotel itself and rooms are just beautiful as last year of course. What really impressed me was the food and their team. Everything I ate was perfect from the salads at Le Ame to the shareable plates at Thea. And their in-room dining is prompt and very courteous. Lyle and Chloe at the Front Desk were both so welcoming, attentive and quick to help me with in-room dining orders, a lost room key, etc. Devin at Thea was my server on my last night and he was a gem. He had great suggestions and was very charismatic. I can't until my next stay!

Always a consistently 5 star experience at the Global Ambassador. This is one of my favorite hotels in the country. The rooms and overall design is top notch, but the service sets this place over the top compared to other 5 star hotels in the area. I had an issue with an alarm setting off in my room one night and the team swiftly moved me to an upgraded suite, took care of incidentals and issued me a gift card for my future stays. thanks to Rigo, Ryan and Lyle who all stepped in to ensure everything was taken care of, and then some. It is easy to be great when everything goes to plan, but hats off to the GA team for turning a hiccup into a positive experience. Top 1% hotel in my view, highly recommend and will be coming back.