Kimpton Hotel Palomar Phoenix

It was a lovely experience! The staff was very sweet and understanding! It was also the nicest hotel I've ever stayed at!

The hotel itself was lovely — clean rooms, great pool, and a nice restaurant. Unfortunately, my experience was overshadowed by the fact that I left a piece of jewelry on the nightstand and it was never returned. Disheartening to encounter this kind of dishonesty, as it makes it hard to recommend the property despite the otherwise enjoyable stay.

Ali was super helpful with the valet service, and patient with me while I got all my stuff out of the car. He was still on duty at the end of the night, which is good because the automated text thing didn’t work. He solved the problem and got me on my way. I guess valet parking isn’t too complicated if you keep the details straight, but Ali brought a human touch and conscientious customer service to a task that usually feels politely distant. Thanks Ali!

One of my favorite hotels! The location was my main reason for booking this hotel the first time I stayed, but it’s the people that keep me coming back! I would like to give a special shout out to Rico Alvarez at the front desk and Raul and the entire valet team. It is clear Kimpton strives to provide the best customer experience by having the best team. I wish I had kept a list of every team member working during my stay because every one of them deserves praise.

Had a great lunch at the Bluehound Restaurant thanks to Genie, who somehow managed to be both an excellent server and a skilled bartender. She handled everything with ease — from food recommendations to crafting a perfect cocktail — all with a warm, professional touch. Truly impressive service. Highly recommend stopping in if Genie’s working!