Kimpton Hotel Palomar Phoenix

Fast, easy, and staff was very friendly. Loved the texting service . We will definitely park here again. Thanks for a wonderful experience.

I had an incredible experience at this hotel. Rico was extremely helpful from the moment I arrived in helping me settle in and even upgraded my room with no additional fee. Top quality service, highly recommended! Ask for Rico

If you are looking for a lovely hotel in downtown Phoenix where you are treated to luxury, the Kimpton Hotel Palomar is the place for you. Perfect location with plenty of options for entertainment, dining and conveniences within walking distance. I really appreciated the partnership with the gym across the street. A special thank you to Rico for making my stay perfect.

Rico’s customer service is outstanding—professional, friendly, and genuinely caring. He goes above and beyond to make sure everything was handled. He is a STAR!!!

Overall stay was pleasant, but I had a terrible experience when checking out. Rico (at the front desk) joked that my bags had been taken by a stranger and made an unnecessary comment about me “having very beautiful eyes, and that he really meant that”. While doing so, he placed his hand on my shoulder without my consent and held it there for an uncomfortable length of time. He then made a joke about wanting to take me out/be with me in a romantic sense. The other front desk staff (Dylan, Ali, and Alex) appeared uncomfortable with the situation and clearly didn’t agree with how Rico was behaving. Ali is the staff member who provided me with a card to leave a review, and I really appreciated he and the other guys not joining in with Rico’s unnecessary and gross behavior. After I left, Rico followed me out onto the sidewalk to “make light” of the situation and touched my shoulder yet again, without my consent. I think Rico needs some education on boundaries, appropriate behavior, and sexual harassment.