Pointe Hilton Squaw Peak Resort

It’s not worth going to at this time, maybe in the future after all the renovations are complete but at this point it isn’t Hilton quality. Room was dirty, carpets gross, air vents fuzzy and holes in walls just to talk about the room. Amenities were lacking or wildly over promised based on the pictures. No microwave, court yards bare, swim up bars closed, hot tub wells not working, multiple mini golf holes that use the same green, not enough different colored golf ball’s for a family of four, pools/lazy river so cold the kids only swam for 45 minutes total all weekend. When you did bring things up to the staff they were generally cold, unhelpful and indifferent. The only highlight on that front was the front desk manager refunding us the $35 per day resort fee, but a small price in the overall cost to stay. In general this place is run down and not what you would expect from a resort with the Hilton name. If you are a family and looking for a fun filled getaway where you can spend most of your time onsite… look elsewhere.

The hotel is in a transition period. Right now, rooms are outdated and not very well kept but you can see what the hotel will become when renovations are complete. The waterpark was a lot of fun!

Worse place to go. The best thing about the place was the janitorial and housekeeping staff. Not worth your money. The heated pools are not heated and when you ask about it the front desk argues it's us not the pool. Wanted conjoined rooms for my adult children and us we had one on the bottom floor and one on the 2nd story. When asked they said they are close. The elevator doesn't work. Had cold shower because it starts off warm then goes to cold quickly. Not worth your money. You can go to a better priced hotel then an overpriced so called resort

From the moment of trying to to arrive to the hotel, this was a difficult experience. We drove to the regular place where checkin should have taken place to learn that it is under construction. The signage to direct us where to go was pathetic. We called the hotel and was given poor instructions. The website indicates that room service is available but I called this morning I was told due to construction it was not available. When I checked in at the front desk, I was not informed that the construction workers would begin pounding away at 7am, not too far from my room. I recommend all travelers to stay away from this hotel property.

Good location yet - i would give this zero stars if I could for the following reasons: Signage to check in awful due to Lobby/Registration check in under construction. One sign says go North then you go North and it says go South. Once in Lobby it was temp podium with BOZO's at front desk. Did not recognize my Diamond status and were not knowledgeable or friendly at all!!! Ice machines broken, constructions surrounding entire complex. Long walk to lazy river or any cafe/restaurant on premises (all temporary-short hours-no evening food), Room very old, bathroom door broken, and sofa bed felt like sleeping on wire rack. Resort fee a joke, no tennis courts or fitness room. WAY too much construction. Very disappointed in this Hilton property to include staff.