Pointe Hilton Squaw Peak Resort

Beware of this Hilton Location. If it was possible to rate this Hilton with zeros I would. I stay at a different Hiltons weekly due to my occupation. The rooms have bed bugs. Additionally my wife was moved to 4 different rooms each had issues with either odors, broken door security hasps, broken room number sign on the floor, stained carpet, broken door knob that did not want to lock. We ended up having to book another hotel in the middle of the night due to security and health concerns. Shame on you Hilton! The customer service has gone down hill!

This place has become an unkempt dump. Do not stay here until something changes, which I'm guessing will take at least a couple of years.

We did a staycation for my birthday and my adult daughter birthday and to say it was disappointing is an understatement. To our surprise there is construction everywhere , construction equipment, and fencing. Had I known that this was happening and how unattractive and in inviting the resort looked I would’ve booked a different resort. The resort appears to have been forgotten about in the way of maintenance and cleanliness. Scum on the pool tiles, old cabanas and chairs, and the lazy river is a joke. The best part of the whole trip was the Bosnian bartender at the pool. The website makes zero mention of any construction or even a construction special.

We arrived at the Hilton Phoenix resort for a birthday overnight and was greeted by Michael at the front desk who immediately offered to upgrade us to a beautiful suite. He was also kind enough to recommend a top tier Italian restaurant and even offered to arrange our transportation. Throughout our stay we were able to text the front desk questions about the pool, room service ….anything we needed. The property is under construction but the charm and cute architectural details make this a hidden gem in the desert. Thank you Michael for making sure we enjoyed every aspect of our stay!

I wish I would have read the reviews, but I have always trusted Hilton hotels & this hotel is not Hilton quality. I could tolerate how old & run down it is, but I struggled with the dirty & gross carpet in my room. Our feet were actually dirty from it, washed our feet & wore our shoes after experiencing that! I will never stay here again.