Pointe Hilton Squaw Peak Resort

Our room was nice… spacious, if dated. Our problem — the hotel website makes no mention that your extended walk to your room is outside, in 103 degree heat. No porter, just walk, wrestle luggage, and ‘bake.’ Would have NEVER booked here with what should be information posted for customer consideration/comfort. I contacted Hilton with this complaint/suggestion … and no reply.

The room was beautiful, but I didn't expect it to open directly outside. The water park was fun, but filled with children and families on Labor Day weekend. There were not enough towels or floating tubes. The spa was not open as it is currently under construction.

Room 3/10 Service 0/10 Pool 0/10 Food 1/10 Skip this resort & try another. Overall, 0/10 experience. We checked out early. Best Western does better!

Very disappointed in Hilton! We have diamond status which tells you we stay with Hilton often. I will say, the breakfast was pretty good! The whole resort needs updating and portions are under construction. The door to our room was so hard to open and close to the point it was a slam or I had to use my shoulder to push it open. Sorry to our neighbors for the constant noise cause we had to leave for work around 530! We had ants in our room and when we reported it, maintenance came through and sprayed. That wouldn’t have been so bad if they hadn’t sprayed my stuff. The pool closes at 7 and the bar at the pool closed at 5. We arrived at 430 to the bar and they were hesitant to serve cause they wanted to close. We were also there for work and wanted to relax after work and it was a rush to make it over there and then to be told they were closing early! Food is done even earlier than the bar. Course the lobby bar is open but this is a resort, so I want to relax by the pool! With a drink! I expected so much more from this place and it was a huge letdown.

It’s my first review ever actually — hands down awful experience. Website doesn’t mention that it is going through a TOTAL renovation. It is a complete construction zone— we were woken up by slamming, grinding, back up beeping, and every other sound by 530 am. I told the staff and they were like “well let management know.” The water park is surrounded by the worksite so tarps, noise, and dust coat everything. Our unusable balcony had one plastic chair and was also covered in construction dirt. Couldn’t even wash my hands because there was literally no hand soap (or shower cap or anything other than shampoo and conditioner bolted to the wall). I called to have some sent and nothing for 4 hours until I called again losing my mind and they finally sent it. I just want to cry how awful it is here and we are stuck one more night. I just want to say I understand that Renos are necessary and they need people to keep staying— but at least warn people and discount the price— or comp a breakfast for us poor families who are now up with the sun. Do not stay here!!