Pointe Hilton Squaw Peak Resort

My review is based off our full experience. The hotel itself was great the families there were very inviting and we loved the culture. Kids played in the courtyard late at night. Our conditioner bottle in the hotel room was detached from the shower wall and it was empty. We had our own cleaning items but would have been nice to see it available. My daughter however was injured at their water park. No one had any knowledge of how to address an urgent situation: the girl at the water slide did not have anything to say except to call security when my daughter was hurt coming down the slide. My daughter had something impelled inside into her foot and There was no inspection of the slide after my daughter was hurt which was concerning considering the metal debri found in her foot at the hospital was not reviewed by staff to prevent further injury. No one stopped the slide to evaluate the injury, no one on staff knew what to do and there was not a first aid kit with tweezers or anything available to assess my daughter’s injury. Security came with gauze and wound spray but they too had no experience dealing with this type of wound. In fact they stated any life threatening issues they would’ve called in as 911 but they were not prepared. This is disheartening as us parents are not medical professionals and should not have to make decisions like this for our kids. My daughter is now ok but why is there no staff that knows how to address emergency situations or advised how to pursue security issues? All I know is when security was called they were advised to leave the decision up to me and that was not a solid plan: I chose my child to have the best possible plan which was EMS eval which led us to Phx children’s hospital: we did X-rays as the distraction of the foreign object was unknown and my daughter is good but it disheartening to know we have to make our own choices when it comes to safety to our own kids. Luckily the parents who seen what we went through were kind and supportive. it’s crazy to think a resort leaves it up for the parent to know what’s best in emergent situations with no plan or first aid kit on board.

We were looking forward to staying here. However, there was a lot of construction going on that we weren't made aware of. It was noisy and disturbing early in the morning. I would have booked somewhere else had I known there was major construction going on. The noise was very disturbing. Also, we paid for late check out. We were then locked out of room! We were never made aware of the late check-out policy. Which is - you have to go down to the front desk to get your room card re-coded. Very frustrating experience. The room was clean. That was the only nice part. All in all, I was very disappointed.

My children had a wonderful experience here. Very family-friendly and clean, with good overall service. The noise level was moderate, and the amenities were nice. The rooms could use a little updating, and our door kept getting stuck during the stay. The location was great, though there was no complimentary breakfast, so food had to be ordered onsite. Service was a little slow at times, but the ladies working there were wonderful and very kind. Grace was excellent. The food was good, though the options were limited, and the pricing was fair.

Good customer service, comfortable beds and spacious room.

I was expecting the property to be a little dated but it was far worse. It is extremely dated and run down. The water park lacks any upkeep. Broken tiles, chipping everything, the foliage was dead or dying. The staff was the least friendly I have encountered. No towels, no pool service, the food was terrible. It should not be advertised as a resort or water park. Very disappointing. Would not stay here again.