Pointe Hilton Squaw Peak Resort

We did a staycation for my birthday and my adult daughter birthday and to say it was disappointing is an understatement. To our surprise there is construction everywhere , construction equipment, and fencing. Had I known that this was happening and how unattractive and in inviting the resort looked I would’ve booked a different resort. The resort appears to have been forgotten about in the way of maintenance and cleanliness. Scum on the pool tiles, old cabanas and chairs, and the lazy river is a joke. The best part of the whole trip was the Bosnian bartender at the pool. The website makes zero mention of any construction or even a construction special.

We arrived at the Hilton Phoenix resort for a birthday overnight and was greeted by Michael at the front desk who immediately offered to upgrade us to a beautiful suite. He was also kind enough to recommend a top tier Italian restaurant and even offered to arrange our transportation. Throughout our stay we were able to text the front desk questions about the pool, room service ….anything we needed. The property is under construction but the charm and cute architectural details make this a hidden gem in the desert. Thank you Michael for making sure we enjoyed every aspect of our stay!

I wish I would have read the reviews, but I have always trusted Hilton hotels & this hotel is not Hilton quality. I could tolerate how old & run down it is, but I struggled with the dirty & gross carpet in my room. Our feet were actually dirty from it, washed our feet & wore our shoes after experiencing that! I will never stay here again.

If you’re the kind of family that knows how to roll with the punches and go the extra mile to create your own fun, this hotel can work for you. Fortunately, we upgraded to an Ambassador Suite with a connecting room, which gave us plenty of space and made a big difference in our overall comfort. That said, if you’re the type who expects everything to run smoothly and be available at the press of a button, this may not be the right fit. Our experience was a mix of highs and lows. On the downside: no room service, elevators out of order for half our stay, broken vending machines, a mysteriously closed pool bar, and cigarette smoke just about everywhere—including from staff. A week prior to arrival, we were assured all amenities would be available despite ongoing renovations. That simply wasn’t the case. But instead of letting those issues ruin our trip, we focused on what was working—and we were pleasantly surprised. The hole-in-the-wall restaurant and the River Ranch were both excellent. Housekeeping was consistently helpful, Julia at the River Ranch pool delivered top-tier service, and Mike at the front desk was friendly and informative. In the end, we had a fantastic vacation because we chose to focus on the positive. Still, this hotel could drastically reduce the number of negative reviews by being more transparent with guests about what’s available and what’s not. Expectations matter, and setting them honestly goes a long way.

My family and I visited the Hilton Resort at the Peak around a month ago. Our experience was quite disappointing. Firstly, I believe the hotel should be more upfront about its current condition. There are ongoing renovations and significant construction work. This resulted in several buildings and pools being closed, along with limited parking availability. We selected this hotel because of the water park and swim-up bar. Unfortunately, the swim-up bar was not operational, and accessing the water park required crossing a large parking lot, which was not ideal. Additionally, the on-site restaurants are all situated on the water park property and have restricted hours. The one pool that was open became overcrowded as soon as the water park closed. The property appeared neglected, and the elevators had a strong odor of urine. It felt more like a budget motel than a resort. Our room was spacious, but we encountered several problems. The shower provided only about two minutes of hot water before turning icy cold, if we were lucky. Often, there was no hot water at all. We discovered a sanitary bathing suit liner stuck to the bathroom door, left by the previous guest. There were multiple missing light bulbs and only one remote for two TVs. In the lobby, coffee and refills were chargeable, which I found extremely frustrating and unnecessary. We provided our feedback and requested to be contacted, but we never received a response. I would NOT recommend this hotel to anyone.