Pointe Hilton Squaw Peak Resort

Terrifying elevator entrapment, no inspection certificate, unprofessional staff response I got trapped in the elevator with my dog for nearly 25 minutes. Staff couldn’t find the he key to the elevator. That’s a massive safety failure. When I asked when the elevator was last inspected, the engineer raised his voice at me and said it was an “old elevator” and the hotel was being remodeled. The supervisor on duty shrugged it off and said, “technology fails.” And that she “was trapped in the elevators before.” How the hell is what supposed to make me feel safe? This wasn’t a coffee maker malfunction, this was an elevator. With me inside it. No one could produce the elevator’s inspection certificate, even by the time we checked out of the hotel. I was told only the general manager had it, and no one could say when it was last inspected. That is unacceptable. We paid Hilton prices to stay at what we thought was a family-friendly resort. Instead, we were treated with indifference, no emergency protocol, and no accountability. I do not feel safe bringing my children back here. Hilton needs to do better, this was traumatizing and could have ended a lot worse.

This place is absolutely terrible. Stay away! I stayed for a convention downtown from 10/6 thru 10/9. This place is not only very outdated but had NO HOT WATER for the entire time I was there. I complained each day and was told someone was going to get on it ASAP, but no one ever did. Several other visitors were complaining about the water as well. The workers just rolled there eyed and basically just ignored us. This place was almost $400 a night and no hot water, really? The grounds are like a battlefield. Everything is under renovation inside and out. You are better off at a Motel 6, or a tent for that matter.

Patty was the best, she was so nice and helpful and is a great worker! So clean and nice! Can’t wait to return, best vacation ever!

Stayed here for a quick family get away. The resort has 2 building the north and south side. Our room was on the north side and should have been facing the water park but due to constructions we saw machines instead. Our room has balcony with 2 chairs and a table that we used to dry our wet clothes. My 2 kids and husband used the waterpark. Pool water was lukewarm but refreshing enough for them. Pets welcome. They must have good soundproofing because our dog was barking a lot and we didnt get any complain, thanks to them! Our room had 2 queen beds and a sofa bed on the living room. Shower pressure was strong. No breakfast included. Self parking included but had to find a spot bear our room. Will stay here again if we want to do another quick resort vacation.

Beware of this Hilton Location. If it was possible to rate this Hilton with zeros I would. I stay at a different Hiltons weekly due to my occupation. The rooms have bed bugs. Additionally my wife was moved to 4 different rooms each had issues with either odors, broken door security hasps, broken room number sign on the floor, stained carpet, broken door knob that did not want to lock. We ended up having to book another hotel in the middle of the night due to security and health concerns. Shame on you Hilton! The customer service has gone down hill!