La Veranda Resort Phu Quoc

My wife and were guests here from March 3 to March 10. The staff, as in waiters, bellmen, drivers, cleaners and beach attendants were exceptionally kind and helpful. However during our stay, the management closed the bar and restaurant to film a video. After, the fact I wrote the GM an expressing my disappointment. He could not bother to reply. At checkout, I let the guest services manager know. He said, he could have done "something" for us if we let him know earlier but did nothing for us at checkout. Here is my email to the GM: Dear Mr. Gerbet, I am writing to tell you of our disappointment with the hotel on the night 7th of March. We were denied access to the bar that evening so that a video for a German travel show could be filmed. While, Sam, the Guest Experience manager, informed us 2 days advance, that we would be slightly inconvenienced, we and 3 other couples with us were more than "slightly" inconvenienced. With the actors and film crew buzzing around in the 25% of the space that was reserved for guests, effectively 100% of the building became off limits. Additionally, we were told that there would be written notice but found none. My sense, is that even though we are paying more than US $400 a night, we are not appreciated. I am extra disappointed by the fact the you and your team knew of this event when my travel agent booked the room at the end of January, but we were not advised. While I know of 4 couples who were angered by the closure, I am sure that there are many who will not write but may leave a bad review which will certainly minimize the benefit you might receive from the program. What was the benefit to me for having my access denied? Ultimately, this was handled poorly by, and with a lack of grace from, the hotel and not the premium experience I expected. Stephen It's also interesting that place was crawling with "influencers" not guests, who even posed in front of our villa and no one chased them off but if a non- guest put down a towel on the beach the attendants chased them off.

The hotel is truly a paradise. The staff is wonderful and very attentive, creating a warm and pleasant atmosphere. The pool and the beach are amazing. The food at the Pepper Tree restaurant and the beachfront restaurant is excellent. 🔝 Highly recommended! ❣️ The best sunset 🌅 view

Lovely hotel, large room, great beach and swimming pool, beautiful garden area, plenty of seating. Lovely breakfast. Nice and attentive staff. Some free activities. Absolutely to be recommended if you can afford to stay in this place. We stayed one week.

Wow I’m not sure how to describe this wonderful place We’ve just had 7 fabulous nights in this oasis on Phu quoc It’s colonial and it’s dated in a nice way but you can’t mix the old with the modern easily in a hotel environment yet this place just exudes an ambiance you very rarely find anywhere We met couples that keep coming back year on year Yes the area around the hotel is quite chaotic but once you turn off the main road and drive down the small street to the drive of the hotel you sure know you have arrived somewhere that’s quite special. The staff put on themed food nights bbq on the beach , Vietnamese street food (or a take on this) and the sheer effort to set these up is a testament to how this place operates. Afternoon tea was a delight and a lovely treat Never any issues with sunbeds We did yoga every day and I was officially mr inflexible but a lovely thing to try Sat under cover surrounded by birdsong Sunsets every night from our balcony with a glass or two just added to our stay Sam needs a special call out as he’s totally dedicated to your enjoyment and is so approachable and helpful But all the staff were a delight At dusk when all the lights go on it transforms again We highly recommend and yes 5 stars for a 5 star resort

We were recommended this hotel by a couple we met the previous year in Thailand. So pleased we followed this up, as this is an exceptional luxury hotel. Super service, lovely food in both of their 2 restaurants, plenty of sun loungers on the immaculately kept beach, nice pool with whirlpool - everything you need for a relaxing stay with high quality. We loved the complimentary afternoon tea served every Wednesday & Sunday and the live music every evening in the bar was wonderful.