The Pavilions Phuket

Spent a fantastic 11 nights at the Pavilions in a private villa with pool. We were in Villa 2. It was our first time in Thailand so we were unsure what to expect. After a short 20 minute ride from the airport, we were greeted with a gong, flower bracelets, cold towel and a refreshing drink. Rika checked us in and she was amazing the whole holiday we were there, so lovely and friendly (so were all the wonderful receptionists it must be said). We had to wait a little while for the villa but it was ready at 1.30pm, 90 minutes before official check-in time. The villa itself was truly wonderful. Private, mainly tranquil ( there is construction work nearby, it didn't bother us until the last day although drilling could be heard in the Alto at breakfast) with a fantastic pool. Super spacious, a fridge stocked with beer ( chargeable) and snacks. Great air con and nice separate toilet and shower area. Plus a huge freestanding bath. Massive sofa as well. I'm sorry I can't remember the name of the friendly villa maid but she did a great job every day. We ate breakfast every day in the Alto where the ever smiling Nui served us, well assisted by Smile and Manny. Louise the lovely customer relations manager came to check in on us every day at breakfast and was very helpful and informative about the local area tips and tricks. We drank the complimentary cocktails between 5-6pm every night (villa benefit) where Park gave us amazing service. The location is slightly remote, courtesy bus 3 times a day to beach or town. 11am, 1 and 3pm. They can also bring you back if you book on. We used the Bolt app, £6 or approx 250THB in cash to pretty much anywhere in town or beach. Roughly same price back, prices do change due to the demand based pricing model but never paid more than 300THB. The 360 bar is a great setting and does happy hour between 7.30-8.30pm meaning you can get a decent priced cocktails. Buggies whizz you wherever you need to go. Everything runs pretty much like clockwork. You can even buy resort credit and get some free money. We spent 10000THB and got 2000THB added on to spend on drinks, food and the spa. Can't be carried over and must be used in current stay. All in all, The Pavilions is one of the best places I've ever stayed in, enhanced by the beauty of the villa setting. The hospitality is superb and is always done with a smile and graciousness from the wonderful team that makes your stay so special. If I could go back tomorrow, I would.

Amazing resort so calm and relaxing. Everyone was friendly and from check in to check out everything was seamless. 100% recommend the 360 bar every night

This is a beautiful hotel surrounded by lush gardens and amazing scenery. The staff were constantly ready to help with endless smiles, from front of house, restaurant and buggy drivers. Not too stuffy, with a very relaxed vibe. This was our second visit and we never return to the same place twice! So pleased we made an exception to our rule this time.

incredible experience! what a beautiful stay.

Stayed 5 nights. 3 nights in a 2 bedroom pool villa (there were 3 of us) This was great. Rooms are huge and having the private pool was handy. I used it way more than I thought I would. Early morning swim, after you come back from an outing. The bathroom area is a little dark but I didn’t mind it. The second bedroom has its own coutyard and door so is very private too. Perfect for slightly older children or adults. Has its own bathroom. Moved to a garden villa for the next 2 nights for just 2 of us. Still very large with 2 bathrooms for the 2 of us! It’s hard to compare to a pool villa though - would definitely recommend the pool villa! As noted, there is a lot of construction around the resort and in Bang Tao. As we were not ocean facing this did not affect us at all. I read reviews that this is in the middle of nowhere. That was part of the appeal in some way, it feels like a real resort. I used the shuttle to the beach and boat avenue a couple of times or just got a car/ motor bike using bolt. It’s 10 mins there. Shuttles only go three times a day at 11,1 and 3. The beach is very long and beautiful. They have a fire show at Smigos at sunset every night. The resort is hilly but they do have buggies that can pick you up and take you around the resort. They are usually very quick to arrive and we never had any problems. Staff are all very lovely. Thoroughly enjoyed our stay