The Surin Phuket

It was an amazing vacation and a wonderful hotel. We celebrated our wedding there, and we absolutely loved everything. The hotel is very comfortable and modern, with great renovations and an excellent level of service. Everyone was so helpful, especially the hotel team.

By far one of the best hotels I have ever stayed at. An incredibly beautiful complex with very friendly people. My family and I were delighted from the moment we arrived until the last day, and I am really looking forward to our next visit.

A truly relaxing place: an unbeatable beachfront location with a wonderful view from your own cottage, surrounded by palm trees, banana plants, and flowers – or, if you prefer, up in the hills. What more can you say? Ocean views at breakfast, with a spread that ranges from delightful ginger tea and egg-white frittata to wonderful fresh fruit, followed by genuine relaxation at the spa or on a beach shared only with the Amanpuri. Exceptionally warm service is always included. In 17 years, this has been my third and most beautiful stay in Phuket. Thank you to the entire team – an absolute recommendation.

Very disappointing stay at this hotel, it looks amazing on the photos, however we felt it was quite different in reality. The rooms are not especially large for the money, the standard of the decor is appalling for such a supposed high end resort. Window frames have been patched badly and painted over, windows don’t shut properly either. Stained sofa cover and blinds. I wouldn’t tolerate the state of the room in my own house , so why is it okay when you are paying a premium to stay here. The whole resort looks very tired and dated, acres of drab grey granite on walls and floors do not inspire a tropical retreat look , more like 90s office block. Maybe if they actually bothered to polish the floor it might improve the look. Everything painted grey too seems at odds with the rich planting of the landscape. Service was mixed, reception staff amazing despite not being asked if we enjoyed our stay. Sat on the beach and not once asked if we wanted a drink from the bar as the staff huddled together chatting. Food is okay but in a soulless cavernous dining room. It feels like this is desperate for a make over, worst 5 star hotel we had in a three week stay in Thailand.

Arrived early and the hotel kindly kept our luggage so we could explore the town. Had lunch at one of the stalls opposite the hotel – super convenient! The Surin provides buggy service to the main road and back to the lobby, which made moving around effortless. Special thanks to Care from Guest Relations, who was incredibly helpful. I had a meeting before check-in, and she arranged a meeting room for me—truly thoughtful service. Tried the signature Surin spa treatment—highly recommend! The therapist was excellent. Our room was spacious, spotless, and faced the beachfront. Falling asleep to the sound of waves and breezy winds was just magical. Breakfast was great, and both the main restaurant and the beach restaurant served delicious meals. Overall, we loved the serenity and warm hospitality of The Surin Phuket. A perfect paradise! 🌴✨