The Surin Phuket

We stayed as a family from August 11 to 16 and really enjoyed our time at this beautiful hotel. The setting is stunning, perfectly blended with nature, and the staff are very warm and welcoming. The highlight for us was the gorgeous beach, which we truly loved. Unfortunately, the heavy rain during our stay affected our experience a little, but in sunny weather this place must be absolutely perfect.

Brilliant hotel, beautiful well maintained beach, large rooms with everything you need and more, great staff around the hotel and at the various bars and restaurants, excellent and varied food. Would highly recommend.

The Surin was over twice the cost of the other hotels we stayed at in Thailand, and it turned out to be quite disappointing. The whole place is very dated. This is not a five a star hotel. It is more of a three or four star that is still charging the price of five. Some of the issues we had. 1) The windows would not shut all the way. Since it was very windy we had dust coming into our room non-stop. 2) Mold. There was mold on our shower door that had been calked over so unable to clean. 3) Our blinds had bug damage on them 4) The stairs are no joke. The amount of stairs at this property make it burdensome to go from one part of the resort to the other. The resort maps are misleading, you can not avoid the stairs no matter what room you book. Do not book if you have children or seniors in your group. This is not a family friendly resort. 5) There is no AC in the main building. (where you have breakfast every morning and where you check in etc.) That means bugs will be flying into your food. It can be hot even in early morning. Then they will expect you to dine with open doors so warm air is bombarding you non-stop during breakfast. Also cutlery and plates are dated. Plates for breakfast were chipped and cracked. 6) I understand that not everyone on staff speaks English, and it’s unfair to expect them to. However, when they encounter a question they don’t understand, they should refer it to someone who can, rather than providing incorrect information Some of the positives aspects of the hotel is that they were not stingy with water, and they provided a three bed layout which was difficult to find. They had a private beach which was not overcrowded.

We lucked out in the rainy season and had 4 sunny days at this beautiful resort. The food was fresh and tasty. The rooms and facilities are so clean, luxurious, and stylish. A memorable family experience for sure!

very comfortable and beautiful hotel/resort . Personnel very professional and care every details . Pansea beach well kept and basically the best beach in Phuket . Room very comfortable, clean with amazing view on the Ocean and beach. Food and Cocktail with high quality and reasonable price