Thavorn Palm Beach Resort

The hotel is nice but it is a little dated and needs some work. Whilst it was a nice stay, it does not feel like a 5 star luxury. The breakfast is ok but not great. Staff at the pool bar really nice and a good location. Gym is basic with poor A/C. Nice cocktails

Overall the general condition of the hotel is fantastic, especially the staff Atom at the counter, she helped us a lot since or flight was cancelled on 20/7 and she helped us to rebook the hotel room and assisted.

Disappointing – More Guest House Than 5-Star I booked two “Deluxe Garden View Terrace” rooms for a family holiday, specifically requesting ground floor rooms due to multiple previous reviews mentioning broken lifts. Unfortunately, this stay was a major letdown from the moment we arrived. Despite arriving early in the morning, we weren’t able to check in until 3pm due to the hotel’s strict check-in policy. When we were finally shown to our rooms, I was shocked and saddened to see that they were anything but deluxe. These rooms were small, dark and smelled heavily of a mix of damp and fresh paint. Far from 5-star luxury, the experience felt more like a basic guest house. The so-called “garden view terrace” was especially disappointing as it looked out onto a tall wooden fence, with no garden in sight and sat directly next to a very busy and noisy main road. When I raised my concerns with the manager, I was told that no alternative rooms were available for two days, after which we could be moved to the second floor. However, as a family with a 70-year-old guest and given the unreliable lifts, this simply wasn’t a viable option. With no acceptable solution offered, we had no choice but to find alternative accommodation. Thankfully, we discovered The Access Resort & Spa, where all rooms are spacious, ground floor and offer direct swim-out access from private terraces. At half the price, the quality, comfort and service there were far superior and much more in line with what you’d expect from a 5-star experience. I cannot recommend this hotel based on our experience and urge others to look carefully beyond the photos and descriptions before booking.

Beautiful resort and perfect for our family vacation. Celebrated a 50th bday and the staff went over and above making the birthday boy feel special Lovely breakfast, superb room, beautiful gardens and awesome pools and slides

Deeply Misleading – Not What Was Advertised We had to wait five hours to check in on arrival — only to be shown to rooms that looked absolutely nothing like what we had booked based on the images and descriptions on Booking.com and the hotel’s own website. The room was at least half the size of the one shown in the promotional photos. We could barely walk around the bed, and instead of a “tropical garden view,” our terrace looked directly onto a 12-foot wooden fence and the entrance to the staff quarters—with constant noise from a very busy road. It was also advertised as “conveniently located next to the swimming pool,” yet we were placed in Building 1, in two rooms at the far end of the property—definitely not conveniently located to anything. To make matters worse: One of the beds was completely broken and collapsed when sat on. Building 1 rooms were undergoing maintenance, which had not been communicated to us in advance. The smell of fresh paint was overpowering and unpleasant. When I raised my concerns, I was told an upgraded room would be available on 12 July. We arrived on 10 July, and I made it clear that I would not spend even one night in the rooms we were given—let alone two. I found alternative accommodation for my family and left the hotel. I have requested a full refund three times and have been refused on all occasions, despite the fact that the rooms provided were categorically not what was promised at the time of booking. This experience completely ruined the start of what we were hoping would be a fun and relaxing holiday, and I would strongly caution others against booking based on the images or claims made online, as they did not reflect reality in any way.