Bagni di Pisa

The place is very nice, the staff is very courteous, rooms are very large and so are the bathrooms. They really need to do a better job at having signs everywhere directing you to the various areas, pools, etc. I have mobility issues and I ended up walking around forever to find certain things. They do give you a tour, but I didn’t take it cause again I have mobility issues so I suggest highly that they need to revisit the situation and add signs everywhere. My only disappointment due to having a mobility issues was that unfortunately not every pool especially the one I favored and only one with jets was very accessible. They need to update their small pools with rails to get up/down the steps and into the water. Unfortunately, there’s no way for them to update the internal pool in the lowest level because one way or the other, you still have to go down and up down to reach it.. I do have to say that the breakfast which was included, was amazing and the service as well. However, tge prices at the restaurant, but especially at the bar were extremely expensive. We skipped the dinner because it was utterly ridiculous as far as prices, so I wanted to patronize the establishment at least once for lunch and I ended up paying €35 for a mere small salad, a Coke and ice cream. The Coke was 6€ and the ice cream 14.€, worse than Switzerland. The actual little salad plate was more worth it than the Coke and the ice cream. If they want to have more business in their food establishments, they need to lower their prices. Overall, a nice stay, and I would go back!

A glorious stay in this beautiful old palace. The building is beautiful, full of historical charm and yet with all the modern facilities needed today. The bedroom was very spacious with high ceilings and very quiet. The spa is split in two and has an abundance of options. 7 pools in total. The location is fairly close to the train station, which we used to go to Pisa and Lucca. Just check the times as the trains are hourly. Amazing service from the team, with fab breakfast. Can't wait to go back!

We enjoyed the spa and the thermal waters every day of our stay. The restaurant was delicious. The location was perfect We ask for a tea kettle for our room. The staff look at us like we were crazy but said they would see what they could do. No tea kettle ever arrived. Interestingly, ever other place we stayed in Italy had tea kettles in the room.

This is not a 5 star hotel. Room conditions are poor. Bathrooms last remodeled over 20 years ago. WiFi is poor. Food was absolutely lackluster from a food quality perspective. Actually that’s too kind. Think about a 2 gallon bucket of butter on the breakfast buffet. From a standpoint of quality, presentation and sanitary standards, that bucket is emblematic of this hotel’s standard. Spa service was unfriendly. Front desk communications were poor. Definitely not 5 star. No concierge on staff. Service in the bar seemed intentionally neglectful in that we were the only guests in the bar and waited endlessly for service. Worst of all was the open disdain shown toward us by the server in the breakfast restaurant. I have never been insulted in that way in all my travels and I have lived in hotels full time for years on end since the early 1980’s. The problems at this hotel are not likely to be corrected in the near term and our experience is certainly not due to any isolated incident.

This hotel was a lovely retreat. Our room was amazing, half board dinner was great and had very few restrictions, definitely recommend it. The staff were great and very accommodating to dietary requests. The bar service and cocktails also very good. The spa was a little confusing, not many staff to ask but it’s nice, although maybe a little less on offer than i expected. it’s definitely a historic building/ spa facility and it has a faded grandeur about it. I liked this and it’s part of the experience- just don’t expect new-ness!! We had the misfortune to arrive during a train strike - Anna at reception was very helpful in arranging a taxi for us from near pisa after a stressful day- this was much appreciated!! note that the hotel is in the countryside near Pisa so definitely plan how you will get there, the train service usually runs but check the frequency- it seems like a very quiet station!