The Cliffs Resort

Staff was very friendly and helpful. Room was nice. We had looked forward to sitting in the Jacuzzi. Jacuzzi's water was warm, definitely not hot. Nice easy access to the beach

I have stayed at The Cliffs a couple other times and it's a lovely property. However, this last stay was less than satisfactory. It appears the bottom floor, which is the "pet floor", which is convenient for dog owners, could use a little TLC. The door to the room didn't even open and we had to return to the front desk, with our dog, only to learn it just needed a little "extra nudge" to slam down on the handle to open. The mattress was lumpy and horribly uncomfortable; more that of a sofa sleeper mattress than a luxury hotel. Couldn't turn on the shower in the morning. The shower faucet was apparently "stuck" but not knowing this, I tried everything to figure out the faucet, as I wasn't keen on having (or waiting for) maintenance to come to my room first thing in the morning. I did end up needing to have them come by and it took the maintenance guy several tries to finally pry the faucet free, from the shower with visible rust stains on the tiles, which I would never have been able to have done. This after Googling the faucet type, thinking I was doing something wrong. When I shared these grievances with the front desk, they simply offered to change my room. At this point, all issues referenced had already occurred, and I didn't feel there would be any change in the condition of a different room on the same floor. My issues were at least shared with the manager, who credited my nearly $900 2-day stay by $60. Hardly consolation to a sub-par trip. They then asked I come by the front desk to further discuss. Though writing this review, I don't like to be a difficult guest or complain in front of other guests. I didn't want to continue rehashing the room conditions. Unfortunate stay. You may want to be wary of the condition of the bottom floor if you are traveling with pets, and the level of guest satisfaction if anything should be awry.

We stayed two nights over the weekend. Was greeted right away as we pulled up to hotel. Attendant stated that self parking was available and was located in an adjacent parking lot. Based on the fact that I am lazy, I chose to valet. Front desk staff was extremely friendly and we were offered a glass of wine upon check in. Rooms were very spacious, clean and comfortable. The bathroom was surprisingly small in comparison to the size of the bedroom. Only one person can fit in the bathroom at one time and there is limited counterspace. We spent a day poolside and took advantage of the pool attendant by enjoying a few drinks as we lounged in the sun. Question: If you order another iced tea, should you be charged for the second iced tea or do you consider it a refill? Pismo Beach has so many great restaurant options. I suggest that you take advantage of your nearby surroundings and skip eating at the hotel restaurant, Marisol. My Eggs Benedict and wife's French Toast at Marisol was underwhelming. However if you are looking for a nightcap at the end of the evening, I highly recommend the Old Fashioned at the restaurant bar.

Came for my birthday, the nicest item was my husband having the roses done in the room for my birthday. We stayed in the lighthouse suite for the view and the ability to hear the ocean. All I heard was the annoying fan In the room which was so loud This is a fault of the hotel. I have stayed many times before and I will never return. It's not worth the money.

pros: Beautiful location. We had a room that faced the poo with a left view of the ocean. The fire pits on the lawn are the best place to watch the sunset! Cons: There was a lack of outlets in our room. During our stay there were a lot of children in the pool yelling and running around everywhere. However the hotel adheres to a strict 10pm quiet time and at 9:55 all was quiet outside except the sound of the ocean.