Itzana Resort & Residences

We were so disappointed with this hotel. We stayed at a beachfront loft, which was spacious and had a full kitchen and washer / dryer. But the room is full of windows with zero covering, so the sun would pour in at 5am and wake the kids up. Super fun. The service was average to poor. Definitely not luxury service (this hotel has an SLH certification). So many shortcomings, listed below. They also tried to charge us $50 PER NIGHT for a tiny crib and it’s not stated anywhere on their site. The beach was terrible when we visited. Very rough and with miles of sargassum. We were heartbroken we couldn’t swim in the ocean. Also just be aware the private pools are in the shade in the afternoon. Our kids didn’t care but I wouldn’t have used it without kids Issues: 1- before the trip I tried to coordinate a snorkel trip with the concierge via WhatsApp and several times / days she’d just stop responding despite me prodding over and over. I finally gave up 2- I let them know in advance we’d be arriving early and they still made us wait for a room even though the property was mostly empty 3- when I asked for a bottle opener from my room, that told me to go to the restaurant to get it opened instead of bringing me one -.- 4- they do not setup the beach chairs or have anyone come to check on you if post up on the beach 5- we asked housekeeping to come in the morning while we were out and instead they came in the evening while we were trying to put the kids to sleep 6- we were incorrectly told we could check out before our 7am flight 7- they charge 2x more for golf carts than if you just walk down the street Prices in general were crazy, eg $8 for two sausages

This is a beautiful boutique hotel in Placencia, the outdoor restaurant and pool area is stunning. The rooms are of a high standard (even if the shower takes a good 5 mins to get hot). There is an in room water filter which is a great idea. A great place to relax. The village is around a 90 minute walk, but there are restaurants and bars close by and the hotel offers a shuttle which is $5 per person per way plus tax. The staff at the front desk are very attentive, and they use what’s app so it’s easy to get in touch. We booked most of our trips with other operators as the hotel prices are very high. We are diamond members and I’m not sure if the hotel staff are up to date on the benefits. We didn’t receive a welcome as a diamond member and when I asked about a room upgrade it took a while to find that it was a benefit for us. We stayed here for 4 nights and were able to receive an upgrade for our last two nights. Only a Continental breakfast is included which is fruit, toast, pastries and juice but there are so many other great things on the menu it would be better if you could pay extra to to upgrade your breakfast instead of ordering two and wasting a lot of food (which we did most mornings).

We spent a fabulous 8 days at the Ita'zana Resort, and we wholeheartedly recommend it to everyone for a fabulous time. The staff were amazingly friendly and efficient, and we would return in a heartbeat. We look forward to returning and spending another fabulous time there.

The view from the Master Bedroom cannot be matched by any other resorts I've visited in Placencia. We loved both pools in the Villa.

Amazing resort! Beautiful location, staff is incredibly kind and helpful. Food is excellent! I highly recommend the sere soup and Papusas. Special thanks to Janelle and Jasmine. They were so very sweet and made our experience very joyful.I would recommend to anyone! Well worth the cost and I hope to visit again.