Itzana Resort & Residences

Amazing pool! Great service nice room, great location. Food was great. People are lovely and the grounds are kept well. Get your spot at the pool early

Wonderful property and suites. The staff were friendly staff. Lots to do on the beach including corn hole, kayaks and paddle boards. High quality pool bar drinks served by friendly staff. The dinner menu was limited but everything was delicious.

We had pros and cons about this resort. One big con. The room had mold and made my entire family sick. I am still getting over it. My wife is better now. At checkin, they took us to the wrong room and had to figure out what was going on. It was a late checkin and night shift may not have been prepared for our arrival. Not a big deal, they got it figured out and moved us. We smelled mold after walking into the room. My wife opened the cabinet door and saw mold on the inside, particularly on the inside of the doors. The began cleaning everything. We could not get rid of the smell, and we began to cough. The next day, we thought we would open the doors to the patio and air it out. We didn’t want to run the air conditioning when the doors were open so we turned it off. The concrete floor and walls started sweating water, so much water and it was completely wet. We closed the patio door, turned on the air conditioning and set the dry function. All the water went away, as long as the air conditioning was running with the dry function on. Knowing this, I think that this room gets really wet when guests are not present, the air conditioning is turned off and the water returns. These would definitely cause mold. I don’t know how they are going to fix this, but it is a problem. We got sick from it. The next con was the complimentary breakfast menu. We had 1 option, and not the best option. The sister resort in San Ignacio was much better and I did give them 5 stars. We stayed 5 days, we should have had better options for complimentary breakfast. Restaurant staff were great. Hotel check-in was okay and staff were friendly. The hotel needs more active management. Some guess set dirty dishes and glasses outside their rooms and they literally sat there for 3 days because no managers were walking around, checking out the property and directing the staff. They need to improve this. The pool was beautiful. Access to the beach was great, but the water was choppy during our stay, not their fault. We loved the cocoplum trees. We loved the iguanas and agoutis living on the property. We loved all the trees. We didn’t swim in the sea but had a great time chilling on the beach. Improve the menu at the restaurant. Improve the choices for complimentary breakfast, this is a pricey resort. Managers should walk and check the property to make sure things are being maintained and remain clean. I am not sure how you can fix the mold problem in the rooms, but something needs to be done about that too. Guests are not going to be happy, if they walk away from their stay sick.

Loved this resort! Probably the nicest in Placencia and they have a very cool sister resort Ka’ana in the jungle. Highly recommend staying here! Property is beautiful and the welcome drinks are delicious!

My wife and I had an amazing weekend full of rest and relaxation. Great beach vibes, beautiful pool, delicious burger and gyro! Carlos, JD, and Alvino took good care of us.