Itzana Resort & Residences

Title: Outstanding Service and Truly Five-Star Hospitality Our stay at Itz’ana was absolutely outstanding. The accommodations were beautiful, luxurious, and everything we hoped for in a Belize family vacation. The villas were spacious, comfortable, and gave our family the perfect place to relax and enjoy our time together. The food at the restaurant was top-notch from beginning to end—every meal was excellent, fresh, and beautifully prepared. The entire property felt polished, peaceful, and worthy of a true luxury experience. What stood out most was the exceptional level of service. The front manager, Louis, went above and beyond to make sure our family was taken care of. There was unfortunately a seaweed issue affecting the beach and the odor was difficult, but the way the staff handled it made all the difference. They responded immediately, listened to our concerns, and accommodated us by moving our family to the lagoon side, which completely changed the dynamic of our stay and allowed us to fully enjoy the resort. That level of professionalism and genuine care showed us exactly what great hospitality looks like. We truly felt like five-star guests from the moment we arrived until the day we left. Challenges can happen anywhere while traveling, but how a resort responds is what matters most—and Itz’ana handled it exceptionally well. We are very grateful for the experience and would absolutely return.

Horrible experience. The sargassum was thick, smelled like strong rotten eggs, and made the beach impossible to access. There was no attempt to clean the beach, however, neighboring resort Naia had cleaned their beach, there was no sargassum, and no stench. The building near the pool area was being pressure washed with scaffolding blocking one entry to the main hotel building. More frustrating was the loud sound at the pool, the only usable outdoor space. One pool bartender was rude, the other pool bartender seemed irritated when I asked for a towel from the towel storage area behind him. However, the worse issue was finding that the fire alarm had been pulled/permanently disabled inside the room. When talking to the manager we found that he talked over us, was rude and argumentative, and he shared that they would give no refunds for our three nights. We left and went to another resort within 90 minutes of arrival.

This place is awful. Way overpriced. The marina rooms are across the street from the resort, nowhere near a pool or any other resort amenities. Smells like a cattle farm but worse. Literally unbearable. The beach cannot be used due to their inability to clean it. Rooms are unsecure, doors don’t lock, safes are not provided as they claim. DO NOT WASTE YOUR TIME OR MONEY ON THIS PLACE, YOU WILL REGRET IT!

Hotel merits not more than 3 stars in an average hotel in Spain. If you ordered continental breakfast you are not allowed to stay at the garden restaurant. the rooms are not cleaned during the day. we had two days no house keeping until 5 pm . if you want to speak to the GM the reply is : he's at a meeting the hotel does disappear from the small leading hotels of the world or being renovated and change of management please do not book that hotel

After experiencing the sister resort at Ka’ana, we were a little disappointed with Itz’ana. Not as well organized and housekeeping was not great - only came to our villa around 4 to 5 pm after we had requested a cleaning and was not ideal since we were trying to get ready for dinner. Concierge services were not as well organized as Ka’ana. Food was great and service was faster overall. We recommend 1981 restaurant and Mare at Turtle Inn for dinner.