Andaz Mayakoba Resort Riviera Maya

Alila has improved the experience in their premises after being Andaz, food is very good, service is very good, beach is great! and the rooms are really great decorated. I would suggest them to have a bigger hotel store with a better variety of things for home and clothing and more care at a very very nice pool that is near the Nu Restaurant.

Honestly I could go on and on about the experience at Alila Mayakoba, but in the interest of people actually reading this I’ll be brief. Hosts: Gilberto and Ivan went absolutely above and beyond to make our stay luxurious, relaxing, with beautiful little touches beyond just making reservations, and providing transportation. They gave us a beautiful birthday/anniversary set up including a cake, bottle of champagne, resort merch and arranging our polaroids from our vacation into a beautiful display around a hand written note. So incredibly thoughtful. Spa: even the included hydrotherapy experience was absolutely perfection. Resort activity: we did an incredible sound bath, meditation and yoga with Mayan locals. Transformative experience for me Food: not enough can be said about the food at alila. I think it exceeds all the other resort food in mayakoba. Grounds: exquisite Room: upgraded to a plunge pool suite upon arrival. Completely renovated since it was andaz. The design is gorgeous. Highly highly recommend. Massive thanks again to everyone at Alila especially Gilberto and Ivan. We’ll be back.

It was beyond amazing. The service, the location, the amenities. We were lucky enough to have Alfonso and Gilberto as our hosts for the trip and they were so attentive and such wonderful people. The entire campus is so well maintained, you are shuttled around on demand via golf carts or you can take a bike. Our room was beautiful, with a private dip pool overlooking the ocean. 10/10 would highly recommend

Ivan and Alan are amazing. They made the extra step to make our stay unforgettable. Any request was met with haste. For example my son left his sunglasses at the pueblito’s arcade we noticed a day later, asked them if they could look for them. They found them and brought them to us. The best service

I stayed at the Alila Mayakoba for a week and it was absolute bliss. The entire property was so well done. The rooms are gorgeous - the bathroom was ginormous, I wish I could take it home. There are two pool areas in addition to the beach. I’m more of a pool person so I spent most of my time between the two pools - great poolside service and views. I did a massage at the spa and did the hydrotherapy circuit, both were great. The spa staff guide you through the hydrotherapy. A can’t miss is the ecotour - this is a boat ride around the lagoon canals on the Mayakoba property. Besides the beautiful rooms and amenities, the best part about the Alila was the service. They truly catered to my every need. Alan and Ivan were great hosts - doing everything from making dinner reservations to handling transportation- and they made my stay amazing. I also had Domingo as a server at the hotel restaurants and he was great. Already want to go back!