Andaz Mayakoba Resort Riviera Maya

My fiancé and I had an unforgettable stay at Alila Mayakoba from June 3 to June 12, 2026, and this was truly one of the best resort experiences we have ever had. We have been coming to Mayakoba since the Andaz days, and Alila has quickly become a place we want to return to again and again. The resort itself is beautiful, peaceful, and unique, but what made this trip exceptional was the people. The service felt warm, genuine, personal, and never forced. So many team members made us feel welcome, safe, cared for, and excited to explore more of Mexico. The two people who stood out the most were Nicolas at the front beach and pool area and Gilberto. Nicolas is honestly one of the best hospitality professionals we have ever met. His customer service, work ethic, personality, honesty, friendliness, and passion for helping guests are on another level. He made us feel confident, safe, and genuinely taken care of every day. When we extended our trip, Nicolas was a huge reason we stayed at Alila instead of moving to Banyan Tree. He made our trip the best one yet. Gilberto was equally memorable in a different but extremely important way. He was so welcoming, thoughtful, and helpful, and he really took the time to lay out the menu of events, activities, and experiences available not only inside Mayakoba but also in the surrounding areas. Isabella and I are working toward moving here, and Gilberto and Nicolas both helped us feel more confident, comfortable, and excited about that possibility. They gave us a better understanding of what life and experiences around the area can look like, and that meant a lot to us. Together, Nicolas and Gilberto made Alila feel like more than a resort. They made it feel comfortable, safe, personal, and connected. Alila is lucky to have both of them. We truly believe they are the kind of people who create repeat guests, build trust, and help bring continuous revenue and long-term loyalty to the property. We also want to recognize several other amazing team members who made our stay special. Ivan was patient, kind, and very helpful as a host. Gio at the front pool area provided wonderful service and helped us enjoy some of the best food while connecting us more closely with the chefs. Alfonso was friendly, helpful, and welcoming. Vicky from housekeeping was so sweet and gave us a funny, memorable soap interaction that still makes us smile. Ervin, who helped transport us around by golf cart, had such positive energy and even helped us spot animals around the property. We joked that he was nature’s best, the Mexican Steve Irwin. Marco at the pool was relaxed, helpful, and provided excellent service. Alan at the Mayakoba Dive Center has been someone we have seen since 2024, and it was great seeing him again. Jairo, our waiter and ice cream guy, had great energy and looked like a movie star. Luis from room service had one of the best smiles on the resort and provided awesome service. Carlos at the pool was also very kind and attentive. We also want to recognize Abaner from breakfast. We may be spelling his name incorrectly, but his service was consistently wonderful and deserves praise. Juan Carlos was also amazing from on our arrival to our departure being so welcoming and helpful with our bags. Overall, this stay reminded us why hospitality matters so much. Alila Mayakoba is a beautiful property, but the people are what made it unforgettable. Nicolas and Gilberto especially made a lasting impact on us, and we cannot wait to come back. -Chris and Isabella

Our stay was phenomenal. We had a group of 10 people celebrating three birthdays, and the team at Alila made us all feel special. They were attentive, kind, accommodating, and I could tell they went out of their way to make us feel comfortable. Our hosts, Alfonso and Gilberto, made the entire experience unforgettable. I can’t recommend the Alila enough. The meals, activities, spa treatments, and transportation were coordinated flawlessly. I stayed at this resort when it was the Andaz, but the Alila is an entirely different vibe. 10/10!

We just spent a wonderful week at Alila Mayakoba as a family and are leaving Alila HOME with many unforgettable memories. The resort itself is beautifully designed - modern yet cozy. The architecture, materials, landscaping, and integration with nature create a truly special atmosphere. The grounds exceptionally well maintained, and the surrounding nature is simply stunning. What stood out most, however, was the people. Every team member we encountered was kind, genuine, attentive, and eager to help. We felt that guest feedback is not only welcomed here but genuinely acted upon. The management and staff were highly reflective, open to suggestions, and quick to respond whenever needed. Thank you to Gonzalo, Ana, Patrick, Gretel, Michael, Ricardo, … for their hospitality, generosity and care throughout our stay. And an equally heartfelt thank you to the team members who helped make our vacation so memorable despite some challenging weather during our visit. A note on the beach: yes, there was seaweed during our stay. Did we love it? Of course not. But the hotel managed the situation every day. Ultimately, this is a challenge no individual hotel can control. Let's take this example and remember how important our nature is and that we need to protect it. Another major highlight of staying in Mayakoba is access to the dining scene across the entire complex. Being able to enjoy not only Alila’s restaurants but also those at Rosewood, Banyan Tree, and Fairmont is a tremendous advantage and adds so much variety to a longer stay. Thank you to the entire Alila team for creating so many magic moments for our family. We leave with great memories and hope to return one day. Eric, Alien, Elise & Carl

We chose Alila Mayakoba for our anniversary, and it was a very special trip - we were particularly impressed with the great service. Having stayed at many luxury resorts and hotels over the years, the service here was wonderful. We felt completely taken care of from start to finish. The hotel is new, and was beautiful. We spent a lot of time at the pool relaxing. It was easy to get around as there were golf carts available at any moment, and/or you were able to bike over. A massive thank you to our incredible resort hosts, Eduardo and Oscar. They made our trip seamless and so incredibly memorable. From organizing all of our activities and dinner reservations to sharing great recommendations, they were always one step ahead. They even surprised us with a beautiful anniversary celebration that made our stay feel so personal and celebrated. We also want to give a shoutout to Nicolas and Marcus, who made every single pool day amazing. They looked after us so well, were incredibly friendly, and remembered all of our preferences. They constantly went above and beyond to help us with any request, and their genuine kindness and professionalism did not go unnoticed. You both rock :) Beyond the stellar team, another major highlight was the Rosewood bar. It has such a fun, vibrant vibe paired with truly excellent food and drinks. We would stay here again and recommend this resort to anyone looking for a flawless, world-class experience. Thank you to the entire team for making our stay wonderful!

One of the best vacations I've ever had. Exceptional experience and service from the staff. Excellent dining options. Highly recommend!