Andaz Mayakoba Resort Riviera Maya

One of the best vacations I've ever had. Exceptional experience and service from the staff. Excellent dining options. Highly recommend!

Extremely clean and well maintained. The staff are amazing. The cons are limited and very expensive food. I can’t believe a single taco was $30. Just unreasonable

Alila Mayakoba was recently renovated (previously Andaz). Facilities were great and well maintained. We were upgraded as Hyatt Globalist to a suite with a private plunge pool, which was really nice to have and made our stay beyond our expectations. The resort was very calm and peacful, with no loud music blaring during the day. Definitely got the restful vacation we were looking for.

A wonderful family vacation spent at the Alila, Mayakoba We had such a lovely time at the Alila, Mayakoba. We truly didn’t want to leave. Everything was amazing from the moment we stepped foot onto the property and the warm welcome from Luis at the front desk with the refreshing drinks to the great and attentive butler, Ana, who tended to our questions/inquiries, reservations and requests. Brenda and Motse the front desk manager and supervisors made sure everything went smoothly and we are so grateful for their help. Omar and Oscar were so helpful and were so lovely always asking us how our stay has been and how they can be of assistance even though they weren’t our assigned butlers. Every morning we enjoyed breakfast at Ninguno taqueria and were really pleased by the service offered by Jovani and Krystal. The À la carte food was great and we really enjoyed the fresh fruit and refreshing drinks on their menu. Marco and Gabi were so lovely and welcoming at the poolside everyday and made us feel at home every day. Sergio was a great lagoon boat driver and was very knowledgeable about the history of the property, the wildlife and scenery - we really enjoyed our complementary lagoon boat ride. And last but not least the staff operating the shuttles/golf cart rides across the property were always so lovely and welcoming - I wish we wrote down all of their names but honestly we didn’t have one bad experience riding the golf carts back and forth to and from the beach all day. Among which were Leonardo and Herviz. Nao and Domingo were excellent waiters at Na restaurant and Casa Amate. Chef Enrique at Na and the sous chef and all the amazing line cooks and pastry chefs were AMAZING! Wish we had one more night to go to Na again. The spa is beautifully done and decorated - nestled in the beautiful Mayakoba nature and the spa attendants were really great and knew exactly what they were doing. Overall we had an unbelievably wonderful and comfortable stay at Alila and can’t wait to visit again and make more memories there.

Loved the renovated rooms. Hard product is on point. The lagoon pool was closed as well as some restaurants. Although some staff forgot requests and had to follow up, most of the staff were very friendly and helpful in recommending places to visit. A boat tour of the area was very fun as well as the cenote tour inside the Mayakoba complex. Would love to come back and try restaurants in other resorts as well.