Banyan Tree Mayakoba

I had an amazing stay that was fully tailored to guest satisfaction and 100% enjoyment. The grounds are immaculate and you can see the attention to detail and care that’s put into every aspect of the company. I thoroughly enjoyed my stay and I look forward to returning. The private villa was exceptional I was in the serenity with living room villa and thoroughly enjoyed the space. The villa is perfect for a luxurious experience. Although you can see the age in some aspects it’s nothing that takes away from the experience. The current renovations to other villas was not a deterrent and I am excited to see the finished product. Stand out service from Ignacio from lagoon tour and golf carts Ricardo at sands very attentive and pleasant Marco at chello, although we had an issue with my food I was blown away by his dedication, compassion and commitment to deliver an optimal experience. He is a fantastic server and I would love to dine with him again. Rene and seide at the front desk. The warm greeting from check in, making sure I understood all the values that came with staying at Banyan Tree. The throughout the day check ins by Siedee were exceptional. She wanted me to have a great time just as much as I did. Daniel at The beach club is incredibly friendly and attentive. Laura and Vivian at sands are professional and kind. I watched them show grace to a guest that was nothing short of rude. Their character in handling the situation was impressive and they did not miss a beat with helping the guest even though the guest was being entitled and rude to them. That’s grace in action with these two. Jesus “chocho” golf cart driver and took us to saffron via boat at his suggestion and made our night even that more better! Such a kind gentleman! Guadalupe and Raphael at safron were the best service I have ever encountered. Attention to detail. There was nothing missing or not at the highest service at all times during this dining experience. Frida was our host at Safron and her warm welcome kicked off the evening. Marisol super sweet. Oscar is a big guy and gentle giant, very helpful with our dining experience at breakfast. Roger golf cart driver that was great at conversation took us on a mini “safari” trip back to our villa. It was amazing! Gena was attentive and wasn’t even or host but she constantly checked in and helped out when needed. I miss her smile and warmth already. Manuel at front desk helped at check out and ended our experience on a high note just as it began. Moisis at golf cart such a friendly and kind gentleman. Dedicated to the brand and amazing service.

We had a fantastic time at the banyan tree. Best nachos ever at the beach restaurant. Oseil was the best waiter we could have asked for. 5/5!

Amazing resort and even better Staff. Juan is an incredible Resort Host making sure we had the best experience. Would highly recommend!

We have stayed at Banyan Tree Mayakoba three times now and each time is as special as the last. The staff make the place. Javier, Osiel and Luis at the beach club always took incredible care of us (we also loved the plantain sushi!). Isaac, Roger and Rigberto at breakfast got in zucchini flower especially for me - an incredibly nice touch since they only usually have it in the high season and when I asked about it they went out of their way to get it for me the next day. Jesus the bellhop was so friendly and helpful. And we had our second tequila tasting with Jorge who is just a fount of knowledge and makes his love and enthusiasm come alive - we learned so much! The grounds are being remodelled but there was minimal disruption to our stay. The only small thing is that I felt that with inflation the toiletries were not as high quality and some of the small touches from previous years such as the luxe turndown with robes, mats and fresh towels were missing. But this is our happy place and the staff do so much work to bring that to life, those things are ridiculously small in comparison. Can’t wait for our forth stay!

Beautiful grounds and great villas with private pools. A little outdated though. However, they are renovating. Our check in process with Jose was so warm & welcoming. He continued to check on us everyday . Juan from the front office was great too as I needed something from the pharmacy and he has it delivered within an hour. Pool side on the beach, Edwin and Otelieo were incredibly attentive and didn’t miss a beat . Service was 10/10. An unforgettable vacation. We will be back.