El Dorado Maroma

First and foremost, this is not a 5 star resort (lower rating based on the expectation that this was a 5 star resort as advertised). The facilities are dated and a bit run down. The restaurants look and feel like hospital cafeterias (not classy or elegant at all). Although the food was good, there are only 4 restaurants, only two are open for breakfast and lunch (menus do not change), and most notably there is no grand buffet that people generally expect at all-inclusive resorts. The rooms in the main part of the hotel are dated and dilapidated, and we had no hot water on multiple occasions. The separate "member" suites/villas along the beach were nicer and would improve the experience and rating. The beach is very nice, but 1) it was hard to get a spot on the beach due to there being too few loungers, and 2) there was constant sargassum (seaweed on the beach) which has a sewer like odor. One of the biggest turn offs about the resort was that (as other reviews mention), this was the least inclusive, all inclusive resort we have ever been at! There are separate up-charge menus at all of the restaurants. On several occasions we were not allowed to sit outside at a restaurant unless we paid $150 extra for bottle wine service. We were not able to order a single glass of sake with our dinner at the Asian restaurant (food at the Asian restaurant was not great) unless we paid extra for a full bottle. Completely absurd!!! Overall, decent resort with good service and good food. However, to manage expectations.......It's not 5 star! Recommendations for the new management: -The resort should spruce up the decor at the restaurants and offer a small buffet at one of the restaurants -An update of the resort is long overdue -The resort would benefit greatly by investing in more beach chairs and a small tractor attachment to quickly remove the sargassum in the morning like adjacent resorts. -I understand some up-charge options, but this was ridiculous -Institute a 1 hour limit on unattended beach chairs. Many people placed items on chairs in the morning and were never there -Truth in advertising: 4 star at best!

We have been to MB many times and have many fond memories of this small resort. It has many pluses that others have praised such as a beautiful beach, friendly and professional staff, and cozy atmosphere. However, there are several items you might consider. The evening entertainment focuses on music in the main pool area, which is surrounded or within earshot of many rooms. Enthusiastic bands perform from 9:00 – 10:30 PM, so your room may be quite noisy. In contrast, among the daytime entertainment we really enjoyed the xylophone musician who entertains during afternoon pop-up food venues. The cute Coatis (racoon-like creatures) roam the grounds but are food aggressive. Guests are warned not to feed the animals that are capable of biting, but people are people. They may harass you at some meals. The resort hires a trained animal control team with a dog to attempt to scare them away. The occupancy levels are near 90%, which is unusual l for this time of year. The small pool and Bar 24 have TV’s with sports playing. Some guests drink too much and the area around the pool gets loud, which is also adjacent to many rooms in Mi Hotelito, two quaint nearby buildings. While we love this resort and have been many times, the popularity has increased occupancy and the prices have shot upwards. We will reduce our visits in the future and look at cruises for the first time. Also remember to pack bug repellant as during calm days the no-see-ums are vicious and gift shop prices are onerous.

My husband and I went there for our 40th Anniversary. I thoroughly did my research for months for a great resort. We were there for 6 days could not get a cabana or lounge chairs on the beach once. People would put their belongings out there at 5 am to save spots. Our room was beautiful although we were next to two of the restaurants we smelled garbage or septic at night. We spent over $6000.00 for everything including airfare. So very disappointed. They asked if we were there for a special occasion, we said yes our 40th. We didn't even get a piece of fruit or a bottle of wine. So sad we spend this much money for such a bad experience. There was more incidents but you get the gist. Very sad.

We love coming here. Relaxing on the gorgeous beach or partaking in the many activities that are available. Special thanks to the entertainment crew - Osvaldo, Jerik, Mauricio, Alex, Marlon, and DJ Chris!! Thanks y’all for keeping us entertained with such a variety of activities - something for everyone 🥰🤩

Beautiful resort, great food and service. Beach was also super, it was all around, very relaxing. Hats off especially to Jesus at Mio, Arturio at Papitos, Denise at Lima Limon, Betsy and Fabian at the small pool bar, Anna at the beach bar (with the swings), and finally our fabulous concierge Citlali. The Head chef, Alfonso, was also very visible and totally approachable throughout the resort, that made us feel like he cared about what was being served. The only thing we would have like to have seen is a buffet at breakfast and perhaps lunch. We like a variety, not just a la carte, although the service staff was very accommodating us in changing up dishes to our taste. A good cup of decaf coffee is also a must for us.