Etereo, Auberge Resorts Collection

We have been fortunate enough to visit the Cancun / Riviera Maya area many times over the years, but this trip was our favorite. Does this resort have beautiful rooms? Yes. Are the pools beautiful? Yes. Is the food incredible? Yes. But, what makes this place special are the people. There is an overall kindness in every staff member, from housekeeping to manager-level employees. You can feel that they are truly happy to have you stay at their resort, and they often go out of their way to make you feel special. I would like to especially thank Oscar - our breakfast waiter, Sara - the manager at breakfast, Gabriel at the beach, Daniel at the pool, and Kevin from room service/special dinner staff. Not to mention the staff who took us by golf cart to dinner at the St. Regis, housekeeping who kept our room beautiful and filled with treats, the pool waiter who brought our lunch order to our room in a thunderous downpour, and the shaman who welcomed us to the resort. There are many options for a trip to the Cancun area - this one is truly special.

My wife and I booked a 4-night stay in the middle of March and we couldn't be happier. This was our first trip away from our 15-month old and we were looking to simply relax and unwind without the obnoxious noise and crowds of a large property. Etéreo delivered spectacularly. We received a double upgrade to an Ocean View suite w/plunge pool and immediately knew we were in for a treat. The entire staff made us feel like family and the resort was stunning and oh so peaceful. We truly were able to unwind and while the weather wasn't ideal we still enjoyed lounging at the adults only pool relaxing and being pampered (aka drinks filled) by Daniel and Juan Carlos. They are truly special and made us feel like royalty. The on property food is excellent albeit pricey. We didn't get a chance to dine in town but ventured to the St. Regis next door one evening to Toro which was ridiculously expensive and very loud with corporate 6-top retreats. Etéreo's spa is also excellent and staff knowledgable. We were so impressed with our experience we hope we can return for a 6-7 night stay in the near future.

Excellent - one of the best vacations we've had as a family! The food here is the very best. Very clean and beautiful rooms. Amazing staff.

Flawless experience. Hands down the best resort I’ve stayed in anywhere. The service is fantastic, the rooms and property are beautiful, the staff are exceptional. 10/10 - this is a perfect resort.

We had an enjoyable stay at Etereo. The staff was top notch in anticipating and meeting needs of our family. Every staff member was very friendly and attentive. The property was clean and well maintained. The feeling of the resort was very serene and peaceful. They take good care of the beach in the front of the resort by cleaning up the sargassum daily, keeping the beach in good shape at the resort. Lastly, we ate a few meals at the resort and found the food at both restaurants very good.