Etereo, Auberge Resorts Collection

A beautiful hotel tucked away by the sea. It felt private and exclusive - perfectly appointed and staffed by attentive, friendly people

Incredible stay! Very detail oriented. Staff know your name personally. Everything is designed for peace and quiet! Will come again!

What a great 5 days at Etereo! My wife and I did a quick 5 day trip to Cancun and enjoyed every minute we were at this resort. Usually when we travel, we stay for a day or two at the hotel and then venture out to see other areas. At Etereo, we never left...just 5 days of fun in the sun -24x7 at the hotel. We never left. The staff was some of the best we have come across in all of our global travels. Daniela our Guia was superb. Juan Carlos at the pool made us not want to leave - plus we talked and joked so much my "smile muscles" hurt. Itzam breakfast was our favorite meal at Etereo. OscarSosa, Victor, Saul and Miguel were our primary waiters both morning and evening as we ate there every morning and most of the evenings. Changarro at the beach is where we had lunch daily. Ros, Victor and Gabriel did not let us down. We kept wondering where they found their staff - - all of them had the same wonderful personality. We later met the GM, Laura Villalobos, and realized that it was her vision of service and hotel culture that was embodied into the entire staff of Etereo. The room and grounds were truly beautiful and reflected right back onto overall vibe exemplified by the people. Upon returning home friends asked us if we liked our stay at Etereo - our response was simple - "We'd go back in heartbeat and we plan on it" Something we almost never say.

the most amazing location. property is literally on top of a huge mangrove. The attention to detail was amazing. The attentiveness of staff, concierge service through whatsapp were superb. The spa experience was serene a bit complicated with all the rooms but super relaxing. (sound room cool!) The massage was unbelievable. The rooms have an unbelievable view from bed. All interior and furniture beautifully crafted with local MX art and furniture. loved the plunge pool and oversized balcony. few annoyances (at this price) expected. Charging stations scattered and inconvenient. super attentive but too many check-ins and doorbells. amaOngly serene property. if you’re looking for chill and having body relaxed like a noodle- this is it. you don’t want to leave your balcony. Probably the best hotel food we’ve had in MX. Local specialties and divine mayan cuisine. the red ceviche was sublime. Secluded. inspired. serene. the only issue was the seaweed in beach and trucks cleaning it. but this is a climate change issue. not the hotel’s. so if you’re a beach person you will find the beachfront disappointing.

We have been fortunate enough to visit the Cancun / Riviera Maya area many times over the years, but this trip was our favorite. Does this resort have beautiful rooms? Yes. Are the pools beautiful? Yes. Is the food incredible? Yes. But, what makes this place special are the people. There is an overall kindness in every staff member, from housekeeping to manager-level employees. You can feel that they are truly happy to have you stay at their resort, and they often go out of their way to make you feel special. I would like to especially thank Oscar - our breakfast waiter, Sara - the manager at breakfast, Gabriel at the beach, Daniel at the pool, and Kevin from room service/special dinner staff. Not to mention the staff who took us by golf cart to dinner at the St. Regis, housekeeping who kept our room beautiful and filled with treats, the pool waiter who brought our lunch order to our room in a thunderous downpour, and the shaman who welcomed us to the resort. There are many options for a trip to the Cancun area - this one is truly special.