Etereo, Auberge Resorts Collection

Just returned from 6 exceptional days at Etereo, which is our third time visiting the property. We've loved each of our stays, and despite the decision to go during the "wet season" the weather held out for us again this year. The property continues to deliver, from the great rooms to the excellent food as well as the wonderful people that we've met there, both staff and other guests. Some specific shout outs would be our Guias, Adelaie and Jerry, Adrienne, the beverage manager, Daniel, Joel and Gilberto, our favorite bartenders at Itzam and Che Che's, our pool waiter Daniel, and the Mayan spiritual advisor Jenner. My failure to mention or recall everyone else should not be read to mean that anyone else that we interacted with was less wonderful, our experience being that pretty much everyone that we came in contact with was to a fault generous with their time and assistance. We always leave feeling as if we have developed new friendships, more than having been well served by a professional hotel staff, which is likely what makes them such sought after professionals. We took advantage of the spiritual jewelry workshop, the Introduction to Mexican wine and the Tacology and Fuego and Vino specialty dinner menus. The food was, as always, wonderful and we would heartily recommend taking advantage of their excellent breakfast menu, and of course all the various salsas that were made available. We also ate off site at Toro, the restaurant at the adjacent St Regis, one evening, which was good as well but a little loud as there was a large group eating there that night. Our other adventure was the guided tour booked through the concierge of Coba and several of the Cenotes, which was a nice way to spend one day off site, although be warned the mosquitos were pretty bad, which we were told was true this year across the peninsula. Beyond that, we spent our days visiting the well-appointed fitness center, languishing at the pool and beach, exploring the property and getting to know the staff. Etereo is not a Cancun party palace and despite our personal efforts to keep the bar open, once dinner service was finished, the hotel was quiet and so anyone that is looking for more activity than that might want to look elsewhere. However, if the above sounds like the perfect fall vacation, we would definitely recommend a stay at Etereo!

absolutely top class. This is now my 4th Auberge resort because they exceed expectations. It is an absolutely amazing resort. The food, service, location and amenities are top notch.

Our experience at Etereo was truly amazing. From the gorgeous property, to the knowledgeable, attentive, and friendly staff, we were fully able to enjoy our vacation and relax and unwind. We were here for our honeymoon and they treated us so well and with such a special touch. Everything about this property was amazing. The gym, the spa, the restaurants, and the pool were all top-tier. We still haven’t stopped talking about how amazing the food was the whole time! and the service was truly impeccable. You can tell they really want to Make their guests feel special and taken care of And they very much succeed in doing so. I do not have one negative thing to say about this resort. I highly recommend going here for a relaxing trip with your spouse, family, or friends.

Boutique hotel with only 70 or so rooms, which in my opinion is best suited for couples/adults. There were a few families there and I felt like they hadn’t gotten the memo: there’s really not much for kids. I understand, the property does allow children but I didn’t love that a couple dinners were impacted by fussy children. Additionally the adult pool is right next to the general pool if you are sensitive to that. SETTING is a natural environment where buildings are built over lush natural mangroves. A multitude of busy birds, lizards, and the occasional coati. It’s gorgeous and tranquil, although mosquitoes were a nuisance in the evenings outside. Water at the beach is very calm, conducive to swimming. Seaweed was abundant but may be seasonal. Beach was a bit buggy, although again, I am not sure if it had to do with time of year. SERVICE was outstanding. From the personal touches of waitstaff to exemplary housekeeping, from an efficient phone messaging system to doing everything to ensure a tranquil experience. One thing I will add and I am being honest, I think Etereo— along with many other ultra lux properties—need to set aside the butler concept (Gaia). Sometimes our Gaia was on the other end of the messaging system and sometimes it was another member of staff. All requests were met flawlessly by anyone who answered. I’ve written about this type of staff previously: they are unnecessary when the systems are efficient and the service is top notch. In my opinion they are just a way to make guests feel guilty if they don’t cough up with more tips. FOOD was much better than I expected, not being a huge fan of hotel fare. In fact, we ended up eating all our dinners at the property although it wasn’t our original intention. Che Che was just OK, although their guacamole with a margarita for an afternoon snack was absolutely divine and was repeated every afternoon! We enjoyed Itzam’s à la carte menu 2 evenings, but we didn’t love the Abuelas dinner. Although the food was good, an inordinate amount is served. We are rather light eaters, but truly it was enough for four and in some ways turned us off. Would not repeat that, but again the à la carte evenings were very enjoyable, well presented and delicious. Also breakfast at Itzam was a delight, especially the service. SPIRITUAL ELEMENT we found to be a bit kitschy. However the staff was more than obliging when we asked to skip it all. To each his own, of course. All in all a really lovely stay that I’d repeat if traveling to Quintana Roo.

We booked a trip here for 5 days for our Mini Moon right after our wedding and it was the perfect place for my wife and I to unwind after the chaos of planning a DIY wedding. The grounds are gorgeous, the staff very attentive, and the food was delicious. We didn’t feel the need to leave the resort the whole 5 days!