Etereo, Auberge Resorts Collection

We booked a stay at Etéreo in Maroma Beach in October 2025, looking forward to enjoying one of the most beautiful beaches in the region. The property itself is visually striking. The pool is lovely, and the design is modern and refined. However, we came specifically for the beach — and that is where the experience fell apart. In what appears to be an erosion-control effort, the hotel has created an artificial harbor that blocks the natural waves. The result is stagnant, murky water that resembles a lagoon more than the Caribbean Sea. There are no waves, no clear turquoise water, and it is not swimmable. It is completely misaligned with what travelers expect when booking Maroma Beach, which is known for its pristine shoreline. After realizing this, we decided to relocate to another property in the area with actual beach access. We spoke directly with the front desk and were told our stay would be refunded. We then contacted American Express Fine Hotels & Resorts, who called the hotel to confirm. Shockingly, the same staff member denied authorizing any refund. We had to return to the desk with Amex on the line. After hours of back-and-forth, the hotel finally confirmed the refund on a recorded call. We left relieved — until the end of the month, when Etéreo attempted to charge us for the full stay anyway, once again denying the agreed refund. We ultimately had to provide the recorded call to secure our money back. A disappointing beach is one thing. Attempting to reverse an agreed refund and deny what was confirmed on a recorded line is another level entirely. The manager personally apologized and acknowledged the dishonesty, but the billing behavior contradicted that apology. There are truly spectacular beaches in this area. If beach access matters to you — and if you value transparent, ethical business practices — I would strongly encourage you to consider other options.

Etereo, located on the Riviera Maya, is a serene and spiritual retreat situated on the Caribbean Sea coastline, with the island of Cozumel visible on the horizon. The location offers a connection to nature, surrounded by mangroves that are home to a diverse array of wild birds. The sunsets and sunrises are breathtaking, and each day begins and ends with Mayan rituals to welcome and bid farewell to the sun, connecting mysticism with the natural beauty of the place. The service is excellent and personalized. The hotel staff will go out of their way to make your stay a memorable one.

Wow! All I remember of Cancun is the stereotypical spring break destination, but our friends' had a 50th birthday party here and I can't believe how wonderful and beautiful it was. First of all, this resort is Aman level quality. The staff are so warm and welcoming. The architecture is wonderful (plunge pools on your deck!). The scenery is so beautiful. The golf course was wonderful. We did a trip to the local Cenotes (water pool cave entrances) which are majestic and wonderful. The ocean is gorgeous. Food was fantastic. Our guia (butler) at the resort was such a great help. We thought we had lost a pair of expensive sandals and the resort went above and beyond trying to help us find them. (It turned out we didn't actually bring them :/ )

A perfect place for a vacation. Everything was seamless. The quality of the accommodation is second to none. We had suite 88 and the view is mesmerising. The staff are so attentive polite and accommodating. The food is excellent and the spa, gym and tennis are great too. The coffee cart is an excellent touch although perhaps it could stay open until early afternoon and offer some quality sandwiches for lunch . I would not hesitate recommending this resort to anyone and we will certainly be back

The property is amazing and special. Nothing negative to say. The staff, the food and the product is great. Hoping to be able to come back and not work.