Etereo, Auberge Resorts Collection

Fabulous property, great food and staff. The kids club was a hit which let us get some extra relaxation time We also loved the NYE party on the beach. Our kids danced for hours and we joined in too!

Etereo is absolutely lovely with exceptional service and a low key vibe. Our room was beautiful, the food was excellent and the service was uniformly gracious and prompt. Our guide Jerry was a great help and we loved the chili journey with Chef Ignacio.

We recently spent 5 nights at Etéreo and it was a wonderful experience. It is rare to find a property that successfully combines true 5-star service with fantastic amenities for kids, but Etéreo nails it. Etéreo vs. Banyan Tree Mayakoba For the past three years, we have stayed at Banyan Tree Mayakoba, but this year we decided to try Kanai. While we love Banyan Tree, we found Etéreo (and Kanai in general) to be smaller, more intimate, and much easier to get around. At Etéreo, all rooms are "beach side," meaning the sand and pools are just a short stroll from the guest houses—no golf carts required. Banyan Tree wins on the private in-villa pools (which are huge), but the beach and main pools at Etéreo are superior and just can't be beat. Room & Layout Tips • Views: All rooms are ocean-facing, though be aware that first-floor rooms have less of a view of the sea due to the mangroves. • Location: Request a room in House 4 or 5 for the easiest access to the main walkway. • Plunge Pools: Most rooms have them. They aren't heated, but they stay pleasant as they are warmed by the sun throughout the day. The Service The service was flawless and personal. Everywhere we went—whether at the restaurants or the pool—the staff knew us by name. A special mention to Jerry, who welcomed us and conducted our check-in right in our room. I loved this detail; it was so much more relaxing than sitting in a lobby waiting for administrative tasks to be done behind a desk. Our "Guía" (butler), Itzel, was also fantastic. She ensured everything was in order every step of the way, helped plan our itinerary, and even left a toy axolotl on our daughter’s bed on the final evening—a thoughtful touch that made her trip. Smart Details The resort gets the little things right. Instead of key cards, you are given simple, waterproof Mayan bracelets to wear, so you never have to worry about carrying (or losing) a key at the pool or beach. They also leave high-end water bottles in the room which you can use throughout your stay and keep as a souvenir. The Facilities & Spa The spa was the absolute highlight. It was, without hesitation, the best spa experience I have ever had. The facilities are incredible—specifically the included "cleanse" circuit (sauna, whirlpool, clay room, rain shower)—and the treatments themselves were beyond 5-stars. Do not miss this. The pool situation is also excellent. The family pool is lively but never felt busy; it’s large enough to feel luxurious for adults rather than like a "water park." The adult pool is nearby but architecturally separated enough that you can find total peace there if you wish. The beach is perfect for young children—smooth white sand, no dunes, and a very shallow, protected bay. For Families The Kids Club was marvelous. Our daughter actually requested to go there for "dinner and a movie" one evening instead of dining with us! A really nice touch is the "kids eat free" policy, which makes the resort feel much more welcoming than many other ultra-luxury properties. The Dining We ate every meal at the resort. The daily breakfast at Itzam was excellent, and the special "Abuela Dinner" in the Resol Garden was a standout—authentic, delicious, and exactly what we crave when in Mexico. The other menus lean a bit more towards high-end fusion; while the quality is high, we personally found ourselves enjoying the simpler, "home-cooked" style dishes the most. Verdict If you are looking for a place where you don’t have to compromise on luxury to bring your kids, this is it. We will definitely be back.

Truly wonderful experience all around. The service is outstanding from check in to check out. The guia (ours was Ommar) actually check in with you, your interactions are genuine, they are reliable and responsive. The rooms are gorgeous - specifically recommend the Ocean View with Plunge Pool. The setting among the mangroves is so unique and beautiful. The pools are outstanding and food all top class - especially the poolside menu and breakfast at Itzam. We will absolutely be back and are already telling friends! The snorkelling excursion was also wonderful - the reef is so healthy and it was very close to the resort. We saw lots of fish, turtles, and multiple sting rays!

We stayed at the Etereo Auberge for a pre Xmas break, I can honestly say this hotel is an absolute gem. The setting , rooms, food and service are all outstanding. Set in lush mangroves with incredible sea views, white sand, rooms that emulate subtle luxury, staff that are there for your every request, but friendly and service oriented. The food especially breakfast outstanding, with fresh quality unique dishes was one of the highlights. I would recommend this hotel for a relaxing getaway that will really leave you completely refreshed