Etereo, Auberge Resorts Collection

I called to reserve an accessible room for my son, who uses a wheelchair, and was informed by the reservation agent that the property does not have any accessible rooms. She was very apologetic and explained that, unfortunately, the property is not wheelchair accessible. I was shocked to learn that a newly developed luxury property would not offer accommodations for guests with disabilities. It is incredibly disappointing that accessibility was not prioritized. At a minimum, I believe the property's website should clearly state that it does not offer wheelchair-accessible accommodations so that families like ours do not waste time researching or attempting to book a stay. Because of this, we will not be considering Auberge properties in the future. We've had excellent experiences staying at the St. Regis Kanai, Belmond Maroma, and Rosewood Mayakoba, all of which offer accessible suites. We were excited to try this new property because its beach came highly recommended, but unfortunately, the lack of accessibility makes that impossible for our family.

Overall, the facilities are beautiful and the service is outstanding. Our suite had a constant leak that was never fixed during our five night stay. We got locked out of our room as the bracelets failed. This required a 20 minute process to address and regain access. Our biggest issue is the value proposition. We paid around $1000 per night for our suite, which was well-designed and nicely furnished. I never mind paying high prices if what is offered is worth it. However, the US$100+ breakfasts, $200+ poolside lunches, $100 rounds of drinks, and $400 dinners were just way overpriced for what was delivered. Be prepared to spend $800-$1000 per day for food and drinks that are good, but far from exceptional.

Fabulous experience with super friendly and attentive staff! Rooms, restaurants, pools, were very well maintained and staffed well! We will return!

Best experience, the staff make sure that your vacation is meant to relax and enjoy the time. the location is fantasstic, the rooms are spacious and all with an ocean view. food outstanding and the speciality drinks are fantastic

We spent a wonderful and truly memorable stay at Etereo Auberge and could not have wished for a more peaceful and relaxing environment to unwind after a long journey. From the moment we arrived, the resort felt like a very special place - a beautiful blend of luxury, nature, tranquility, and a subtle spiritual atmosphere that was present in just the right amount. The property itself is absolutely stunning. The architecture and design seamlessly integrate with the natural surroundings, creating a magical atmosphere throughout the resort. The suites, thoughtfully nestled within the lush landscape, offer both privacy and a strong connection to nature, making every moment feel calm and restorative. Our stunning two-bedroom penthouse suite truly felt like a second home - beautifully designed, exceptionally comfortable, and with absolutely nothing more one could wish for. What truly elevates Etereo, however, is the people. The level of service across the entire resort was exceptional and consistently exceeded expectations. From our personal guía and concierge support to the beach and pool teams, baristas, restaurant staff, and housekeeping, everyone was incredibly attentive, warm, and genuinely committed to creating a memorable experience. No request ever felt like too much trouble, and every interaction was met with kindness and a sincere desire to make our stay special. The facilities were equally impressive - from the beautiful pool areas and serene atmosphere to the excellent dining options and overall attention to detail throughout the property. The resort manages to create the perfect balance between deep relaxation and being wonderfully family friendly, while still maintaining an elegant and refined ambiance throughout. Overall, Etereo delivered a truly exceptional experience for our family. A beautiful place to unwind, reconnect, and enjoy outstanding hospitality. We left feeling refreshed, grateful, and already hoping to return.