Etereo, Auberge Resorts Collection

We had an amazing long weekend at Etereo. We traveled as a family of 5 (3 adults and 2 children), celebrating a birthday. From booking through check-out, the service, staff, food, and accomodations were impeccable. Our room was even decorated with balloons and a cake for the children. As Amex cardholders, we received fabulous room upgrades and breakfast credit. We enjoyed the pool, spa, and children's club! The "kids eat free" promotion was fantastic for our 2 girls - unlimited fries, chicken tenders, and popsicles :) Soooo many staff contributed to our experience! We are grateful to everyone at Etero - the faces that welcomed us so warmly, the team that keeps the grounds pristine, the responsive housekeeping team, and the friendly restaurant and bar staff. -Aracely - Thank you for your quick and thoughtful communication and comprehensive planning! Because of you, we were able to simply show up and have a great stay. -Aideli and Roi - Thanks for making us feel special from the moment we arrived and for being responsive to our needs during the entire stay. -We didn't catch the name of the person who performed the traditional ceremony and morning blessings each day. However, he was so welcoming that we have to acknowledge him - thank you! He played the flutes for the girls whenever they asked! He also provided a beautiful stone necklace to them upon departure. Thank you for being so kind! -Oscar Sosa, Gabriela (Gabby), and the restaurant staff - you all provided us with amazing food and experiences. Thank you for being so kind to our girls! -Juan Carlos Reyes and the pool staff - thank your for being so attentive and helpful, even in the afternoon heat! -Hugo and housekeeping staff - thanks for you attentiveness to our room each day. -Lula and Gary - the memories that you captured are priceless. Thanks for being so calm even when our kids were not! Fantastic property and stay - highly recommend for families.

Amazing hotel and staff! Room was fantastic, food was delicious, and everyone on the staff was so warm and helpful. This is an amazing property!

Truly wonderful experience. Roiser and the guia team made our anniversary trip so very special. This was one of our top 3 stays - impeccable hospitality and attention to detail throughout. The facilities were beautiful, food had good variety and was all delicious, the spa was great, beach well kept. Pick any aspect and it's 5 stars

We had an absolutely amazing time at Etéreo, Auberge Resorts Collection. From the moment we arrived, every detail was thoughtful, intentional, and deeply appreciated. The atmosphere, service, and overall experience completely met—and even exceeded—our expectations. It’s rare to find a place that makes you feel both fully relaxed and genuinely taken care of, but Etéreo delivered on all fronts. The staff were warm and attentive without being intrusive, and every aspect of the resort felt curated to create an experience of true ease and luxury. Alvaro, Luis, Daniel, Oscar, and Itzel made our stay extra special. We returned home feeling renewed and already dreaming about our next Auberge stay. This trip confirmed it for us: we only want to vacation at Auberge properties from now on!

Probably the best resort in Mexico. Striking design, designed with Mayan culture in mind, human sized resort with superb suites, tastefully decorated. A true peace haven.