Etereo, Auberge Resorts Collection

Our group took over the whole resort for a wedding weekend and our experience was absolutely fantastic! The resort is top notch- luxurious but not stuffy. The food was incredible and the service and amenities were first class. I can't say enough about this property and the team who make the magic happen!

I went here for a family wedding, so the staff had a high bar to perform to as the entire resort was wedding guests. Everyone loved it! The service, the atmosphere, the food the rooms and the friendly staff. What a great experience!

We had a truly memorable stay at Etéreo and would like to start by recognizing the many strengths of the property. The hotel is beautifully designed, the beach is exceptional, and the overall atmosphere is both relaxing and sophisticated. The team is consistently polite, professional, and well trained. The restaurants were excellent, and the rooms were impeccably maintained, very comfortable, and thoughtfully organized. That said, I would like to share a few points that, if addressed, could significantly elevate the overall guest experience to match the level this property clearly aims to deliver. Prior to arrival, we secured a confirmed reservation for the Fuego y Vino dinner and received written confirmation. However, on the day of the reservation, we were informed that there was no availability for the agreed time. Situations like this create friction, especially when expectations have already been set in advance. Throughout the stay, while we appreciate the attentiveness of the concierge team, the approach at times felt somewhat repetitive and slightly intrusive. We were asked multiple times about lunch and dinner planning despite having already shared our preferences, which gave the impression of process driven service rather than truly personalized attention. At the spa, we booked the Cleanse Ritual, but unfortunately the steam sauna was not operational during our session. For a signature experience, full functionality is expected. On the day of departure, we requested a late check out of just one additional hour. The conversation became somewhat transactional, with emphasis placed on whether we had booked airport transfer services through the hotel. This created the impression that flexibility was being linked to additional spend, rather than guest experience. After some discussion, the extra hour was eventually granted, which we appreciated, but the process itself could have been handled more seamlessly. Additionally, during check out, a staff member was sent directly to our room to assist with luggage without prior request. While well intentioned, the approach felt slightly uncomfortable as we were still packing and felt unintentionally rushed. A quick call offering assistance would likely feel more aligned with a refined service experience. Lastly, we noticed two dead insects on the balcony during our stay. While minor, details like this matter at this level of hospitality. All that said, the overall experience was excellent and we genuinely enjoyed our time at the property. Last year we stayed at The Edition, and this year chose Etéreo. Both are outstanding, though in our view The Edition still maintains a slight edge in terms of service fluidity and guest experience. We share this feedback with the intention of contributing to what is already a very strong property, and we would certainly consider returning in the future.

Overall an excellent 3 night stay. High level of service and hospitality one expects from Auberge. Food and drinks were great. Highly recommend for a relaxing and luxury experience in the Riviera Maya. Our Guia, Ommar, was consistently available and very helpful when it came to dinner reservations and information regarding experiences offered.

Everything about this spectacular resort is top notch! The beautiful natural setting, the luxurious guest room with private plunge pool, the delicious restaurants, the amazing spa, pool, beach...everything was absolutely perfect but it was the warm, friendly service we received from every single employee that made this a truly special vacation. Auberge has the best trained and friendly staff of any brand anywhere in the world!