Fairmont Heritage Place Mayakoba

Our stay at the Fairmont Heritage place was absolutely incredible. Every detail was over the top and perfect from the moment we arrived. The service was unmatched. Our butlers, Jhovanny and Marlon, went above and beyond in every way. They anticipated our needs before we even asked and made traveling with three small children effortless, which is no small feat! One of the sweetest surprises was coming back to find a beautiful teepee set up in our room for the kids—such a thoughtful and magical touch that made their trip extra special. Every dinner reservation was perfectly handled, and every restaurant we visited was delicious. The entire staff was warm, attentive and genuinely committed to making our stay memorable. It’s rare to find a place that delivers this level of care and attention to detail across every interaction. We left feeling relaxed, spoiled, and already planning our next trip back. 5+ stars—Fairmont Mayakoba has our hearts!

We stayed as a family of five in a spacious three-bedroom residence with a private plunge pool. The villa had four bathrooms, a dishwasher, washer and dryer, and all the amenities you could possibly need. The kitchen was stocked with snacks and beverages, and we opted for the all-inclusive package—which was absolutely worth it. Our butler was fantastic, helping us arrange dining reservations, plan activities, and get familiar with the resort. We enjoyed the food at both pools, the lunch and dinner restaurants, and Hix Bar. Getting around was easy with the resort’s golf carts, which arrived regularly for pick-up. There were plenty of activities for the whole family and for the kids. We toured a cenote, visited the butterfly gardens, took two boat rides through the canals, and we painted hats and alebrijes. My youngest also enjoyed spending time at the kids’ club. The beach itself was wide and beautiful, though sargassum was an issue during our stay. The resort does have a barrier to help, but a recent storm brought in more than usual.

The spacious three-bedroom villas were perfect for our family, offering comfort and privacy in a stunning setting. Our Butlers, Edgar and Alí, shuttled our group around the property with ease, while also arranging dining, activities, and anticipating every need with warm, personalized service. We also had a great time with Daniel at water sports, whose energy and expertise made every activity fun. Their dedication turned a great vacation into an exceptional one.

Our family had the best 5 days at Heritage Place. We stayed in a very spacious and luxurious feeling 3 bedroom villa. It was very quiet during our stay and there were times when we had the entire pool to ourselves. It is very easy to access the main Fairmont hotel and you can walk, bike or get a golf cart ride. I thought the golf carts were slow at times so we just walked or biked mostly. There are several pools to choose from. I wish they had poolside food and drink service at the Heritage pool but you aren’t able to order alcohol. The golf course was amazing and highly recommend. The spa is beautiful as well and everyone was very friendly. My massage was good but I have definitely had better. I recommend taking advantage of the boat that will take you to the other resorts. Also make sure you visit the cenote and butterfly garden. Food is pricey and just okay. We thought the Italian restaurant was really good. If you are staying in the villa you have a full kitchen so you might want to get groceries. The people that work there really make this a true 5 star hotel. Everyone was extremely friendly but special kudos to Dominic in the Brisas restaurant who arranged for a special dessert and happy birthday serenade when he learned it was my husband’s birthday. The MVP of the trip was our butler, Irene. She helped arrange reservations and transportation. She went above and beyond to get my daughter’s ipad to us at the airport when we realized she left it in the villa. She is truly a gem! We had a wonderful vacation there and can’t wait to return. I highly recommend.

We loved our time at the Fairmont Heritage Place. Edgar, our butler, seemed to be everywhere and made sure we were taken care of. We will definitely return. The grounds are beautiful and the rooms are perfect for a family of 5. My only complaint is the lady who checked us in was not very welcoming or helpful.