Fairmont Heritage Place Mayakoba

Awesome resort had a great time. Santos the bartender at the swim pool was awesome. Can’t wait to go back again. Food was great. The beach was great. A lot of people sometimes complain about this hotel. I don’t see where had a great time. Can’t wait to return.

PEACEFUL AND RELAXING PLACE..DURING VACATION Fairmont Heritage Place Mayakoba -- Playa del Carmen -- what a wonderful place to be living..by a traveller..beautiful views. Lovely place by a party event Heritage place offers a 3- 4 bedroom residence villas excellent.& spacious room surprisingly very clean well kept it..an infinity pool with an ocean view is greatful..foods is fantastic. With a warm atmosphere location. Good ambience is great..very romantic. Luxury. Comfortable to stay..all staff is caring .pretty and concern.. Value 5 / Location 5/ Service 5 / Rooms 5 / Cleanliness 5 / Sleep Quality; 5

We just returned from an unforgettable spring break at Fairmont Mayakoba, and I can’t recommend it enough for families with kids. The resort is nestled in a stunning natural setting—lush mangroves, winding waterways, and a beautiful beach that kept both the adults and the kids happy all week long. From the moment we arrived, the service was top-notch. Alfonso from the bell desk went above and beyond at check-in, welcoming us with genuine warmth and making us feel right at home. What really stood out was that he remembered us throughout our entire stay—always greeting us with a smile, checking in to see how we were doing, and even giving us a golf cart ride one evening just because. It’s that kind of personal touch that made the experience feel truly special. The kids loved the boat rides through the canals, spotting turtles and birds, and we appreciated the calm, relaxing vibe throughout the property. The food options were great—plenty of choices for picky eaters and more refined options for grown-up tastes. We especially loved the beachside restaurants and the gelato station, which became a daily ritual for our crew. The resort is super family-friendly without feeling like a “kid zone.” The pools are spacious, and there’s a great balance of activities and downtime. We felt safe, well cared for, and totally unplugged from the daily grind. Fairmont Mayakoba truly exceeded expectations—it struck that rare balance between luxury and family fun. We’re already talking about going back next year.

Excellent service, everyone was extremely kind and attentive to all of our needs. We spend my mom’s birthday there (they didn’t know). Eventually someone spilled the news and although the birthday was a two days prior, they gift us a birthday dessert. Muchas gracias a Angel, Briss, Dulce, Eduardo, Ayax y Luis! Nos vemos pronto :)

A few good things: Cafe Maya, many pools Bad: restaurants play games with the credit cards. Make excuses so that they don’t have to take Amex and grossly overcharge you because many things don’t show a price (for I stance one restaurant bringing things to the take and it was unclear if it was complimentary or a charge? They just run up your tab and before you know it, you have spent 200-300.00!