Fairmont Mayakoba

Anahí and Brenda bring me a excellent and beautiful experiencience!!

We had a phenomenal time at Fairmont Mayakoba! The staff were all so amazing, they made my mums birthday unforgettable - especially Adelina and the staff on our first night at La Laguna! A highlight for us was the boat tour with Iker, we saw turtles, birds, massive iguanas and even a crocodile! Iker was very knowledgeable about the local area and we had a great time on the water! Thank you Mayakoba for an awesome day, we don’t want to leave!

⭐️⭐️⭐️⭐️⭐️ Our stay at Fairmont Mayakoba was absolutely exceptional from beginning to end. The resort itself is beautiful, but what truly made our experience unforgettable was the incredible level of service and care we received. A very special thank you to our butlers, Fernanda and Javier, who went above and beyond for our entire family. Traveling with children can sometimes come with its challenges, but they made everything feel effortless. They were attentive, kind, thoughtful, and always one step ahead of anything we might need. What impressed us most was how genuinely cared for we felt. It never seemed like they were simply doing their jobs. They made us feel truly welcomed and looked after. Those personal touches are what turn a beautiful vacation into a memory your family will carry with them for years. Our children had an amazing time, we had an amazing time, and we left already wanting to come back. Fernanda and Javier, thank you for taking such wonderful care of our family and for being such an important part of our Mayakoba memories. ❤️ Fairmont Mayakoba exceeded our expectations in every way. Five stars simply aren’t enough!

This is our 2nd stay at Fairmont Mayakoba. On the first trip (March 2025) we had some concerns as it was our first family trip to Mexico. We had the pleasure of meeting Omar, a Bellman at Fairmont. Immediately upon meeting him, his warm, accommodating, friendly personally put us at ease. He was very knowledgeable about the resort and activities, made us comfortable which set the atmosphere for the rest of the stay, which was amazing. Our kids especially, loved it. Omar helped us with many things and was a great resource that we appreciated very much. Upon check in this time, we specifically requested Omar and were very happy to see him again. Given our great experience with him the first time, it was very nice to work with again. There was a slight miscommunication after check in where we had to go back to the front desk later in the evening but Valeria, and then the next day, Ricardo were very efficient and accommodating in sorting it out from that evening and into the next day. After the correction we were assigned Butlers. Although we preferred to work with Omar based on our prior stay/experience, the Butlers (Luis and Sofia) were very nice, attentive, responsive, timely and were very good to deal with when we needed them. In fact, everyone was very nice to deal with but some people that stood out were Omar (of course), Valeria and Ricardo (front desk), Filipe at Tauro was one of the best waiters we’ve had anywhere. Alex at the water sport stand (rented Seabobs, highly recommend) was also exceptional. The rooms are very well kept and the house keeping staff is very good. The outdoor showers in the rooms are a luxury. All the food in all of the restaurants was very good. We did a family photo shoot as well and I would highly recommend that as well.

Amazing snorkeling experience ! The beach crew were amazing, friendly and very professional.