Fairmont Mayakoba

Our stay at Fairmont Mayakoba was great. We really enjoyed it from the first day to the last. We visited the Mayakoba cenote and the butterfly sanctuary, and our guide Panini was amazing. He explained a lot about the cenotes and shared interesting information about the butterflies. We also visited the meliponary It was a really nice experience. He stayed with us the whole time and was very kind. We would definitely come back for our next vacation

Came here after an Airbnb in Valladolid and then an AI in Cancun. This was meant to be the fancy two nighter at the end of our trip and while it was great it many ways, in others it was disappointing. Pros : - the layout of the place is stunning. Absolutely sensational, seamless blend into nature, you genuinely feel like you’re in a jungle oasis. Bikes and golf carts to get your around, real pleasure. - we upgraded our room to a suite and it was generally lovely. Great view and good size. - beach is great. Genuinely beautiful and free kayaks and paddleboards for use. The complimentary boat tour was a nice touch too. - food is good. The Mexican restaurant by the lake not only has a lovely view but fantastic food too. Breakfasts were lovely (and impressively Mexican rather than feeling blandly international). The beach restaurant was great for lunch too. Negatives : - service was poor. And slow. The less fancy AI in Cancun smashed the Fairmont for service hands down. Check in was slow, room was ready late, upgrade patter was a bit salesy, and the queue for breakfast - damn. Have never had to wait 45 mins for breakfast before. - in our room the bath plug didn’t work. There is no use having a fancy bath which you can’t fill. So we called maintenance. They came to fix it and then when we went to click the plug it turns out they had left an open shard of metal meaning my wife and I both sliced our fingers really deeply. Hotel was fairly apologetic but this was genuinely poor. - upgraded room was nice but worth it for the price? No, I don’t think so. Once we’d agreed it it felt a bit like they’d ticked their box and didn’t really make any further effort. - food at the beach took AGES to come. Like an hour. Meaning we missed our boat trip. I get that they’re busy but it just felt that they couldn’t really cope with the number of guests. Which felt really weird after our previous hotel when even on NYE they couldn’t do enough to help. - prices were seriously high. I don’t mind when the quality and service are great but I just left with a sense that there was a bit of fleecing going on. Overall I liked the Fairmont. We had a great time but it’s just missing excellent service to warrant the high price.

We spent a week at the Fairmont Mayakoba celebrating my daughter's wedding alongside a group of guests around the world over three of those days. The entire experience was magical; the hotel team, from manager Jacco van Teeffelen to the staff and crew were, each and every one of them, fantastic in their responsiveness and support. I cannot recommend them highly enough. A special shout out to Finance Manager Erubiel Carillo, Director of Events Ana Garcia, and to Edgar Benavides & Alí Bolaños and so many other of the staff for their extraordinary helpfulness.

Friendly, professional, beautiful. Eco tour with Carlos is absolutely wonderful! Beautiful habitat - lots to do. Comfortable, spacious rooms. Love it!

We enjoyed our boat tour of the property with Carlos. He did a wonderful job of orienting us to the grounds, amenities, and it was so fun to see all of the different accommodations. The residences look spectacular. What made our boat tour extra special were the abundance of wildlife. Our guide Carlos as able to explain interesting facts about the different birds, the ecosystem, and the mangroves. I love that this resort protects so much of the wildlife of the mangroves. The boat tour was included as one of the many perks of our stay. Well worth it!