Fairmont Mayakoba

This was our first time in Riviera Maya/Mayakoba and it was one of the best vacations we’ve had. We were one of four families – 16 total. We stayed at the Heritage residence and the unit was exceptional, and comfortably fit 8 of us. It was so great to have a kitchen, living/dining and balconies to hang out between activities and meals. It is a little far to the beach (1.3 miles) but the Fairmont makes it as easy as possible to get there with golf carts that make the rounds at the hotel to pick up and drop off guests. We were fortunate to have butler service which came with the Heritage, and were able to request the golf carts. There were countless gorgeous pools and for this time of year, lounge chairs at the pool and beach were plentiful. The service was outstanding, honestly above and beyond. Alejandro and Agustin were incredibly thoughtful and responsive. We bombarded them with questions, requests for dinner reservations and excursions, and they anticipated our needs and exceeded expectations every time. This sentiment applies to all the staff at Fairmont, from the staff at the front desk, pools, beach, water activities, drivers/boat captain, restaurants, room service, gardeners, etc. – everyone was kind and warm. A shout out to our room attendants – Antonio, Sarai and Doris – who left us sweet notes every day and did an amazing job. Our party did multiple excursions through Mayakoba Experiences (ATV/snorkeling with turtles/cenote, Tulum ruins/cenote, and whale shark snorkeling) and they were incredible. It may be a little more, but having Mayakoba transportation and service was very much worth it. We were taken care of every step of the way and we didn’t have to stress about the details, especially for our large group. We did the all inclusive package, and every single meal was excellent. Always something for everyone. As others noted, make reservations before you get to the hotel, as the tables fill up fast. I can’t think of a single constructive thing to say, the Fairmont sets a very high bar for other hotels now! Can't wait to visit again!!

We really enjoyed our stay in one of the beach casitas. The room was gorgeous, the beach was beautiful, and the resort was stunning. A special thank you to our butlers, Fernanda and Javier, who were warm, welcoming, and helped make our stay easy and enjoyable. We had a wonderful trip and would happily return.

I am writing this review on the way to the airport to head home from the Fairmont Mayakoba Heritage Place. This resort is worth every penny that we paid. We chose the all inclusive option and it was amazing. The staff is so welcoming and treats you like a part of their own family. The food was amazing and the accommodations were outstanding. Since we stayed at the heritage, we were assigned Balam butlers. Agustin and Alejandro were so patient with our three families with young kids and all of our endless requests. They made all of our restaurant reservations and helped us book excursions and activities, sometimes with a couple hours notice. We asked if it was possible to rent jet skis and they made it happen an hour later. They booked an all day ATV and snorkeling with turtles tour for a group of 13 with 12 hours notice. They made this experience truly amazing. The one thing I would highly recommend is to make dinner reservations weeks in advance if you are traveling with a larger group. We made the mistake of arriving with no reservations. During the summer months some of the restaurants close on certain days so it is difficult to find a restaurant that can accommodate your needs. Luckily Alejandro and Agustin were able to make late (8:30pm) reservation for our huge party for every restaurant on the property.

This was our third visit to Fairmount Mayakoba, but first time to bring our kids. We upgraded our stay to a beach front villa and it was the best decision. The kids loved the ability to run to the beach, but also lounge in our private pool throughout the day. The food and drinks are hands down the best we’ve ever had on a trip. It’s one of the reasons why we keep coming back. This was our first experience with butlers and again, it was amazing! Alejandro and Augustín were top notch. They answered every message promptly and were quick to get us wherever we wanted to go quickly. They helped us with all reservations and any special accommodations that we requested. We felt spoiled the entire trip. All the waiters and bartenders were extremely friendly. If you have the ability to eat breakfast at La Brisa’s, Adalberto was so good to us. He made every meal special for our family. The only drawback from this resort is the lack of entertainment. There is little to no music throughout the resort and no shows or any special events that we’ve been aware of. We knew that up front, so we use this trip for relaxation instead. If you’re looking for a party scene or nightlife, you’ll have to leave the resort.

Had a fantastic and relaxing time at Fairmont. We are a family of 5 and had a great mix of activities to try and enjoy. You can do as little or as much as you wish, inclusing nearby attractions. Great pools and variety of food. Would recommend All inclusive if you can. Can't wait to return. Only suggestion would be for the hotel to consider adding evening activities/shows to enjoy.