Fairmont Mayakoba

This is a fairytale! Amazing people , amazing location. You get nature and beach and tranquility all rolled into one! Upon check in Gabriel was very kind and helpful and got us a great room! Our butler Vanessa is beyond amazing , I would like to take her home with me if I could ! She is so prompt and caring and kind and responsive . The food on property is delicious. The amenities are amazing. I actually think I can’t go back home now and I’m going to have to check out the real estate for residences on property. Simply blissful !

This resort is phenomenal. The facilities are gorgeous, the food is delicious, the rooms are beautiful and very well stocked, and the staff are so kind and helpful. I had Fernanda Salgado and Javier Alcaron as my butlers and they were absolutely the best.

Carlos gave us the best private tour of the canals! Very informative and peaceful,

Mayakoba is a beautiful place, with a few high end hotel resorts within a short buggy ride of one another. We stayed for 6 nights and had a thoroughly enjoyable and relaxing stay. The resort is kept super clean with a huge staff always cleaning the grounds and amenities. It’s safe and family friendly. We upgraded our room to a first floor room with balcony and butler. The butler service is incredible and helpful. We had a shaky start to the visit, it took a while for the front desk to be responsive to our questions and for a five star resort it wasn’t the service we are used to from Fairmont stays. After the room upgrade and being in touch with the butler service our experience improved significantly. There are a number of pools and the beach golf buggy ride is a few minutes with a number of stops across the way. The mexican restaurant was great, we didn’t go all inclusive and had breakfast a couple of days and used the cafe also in the mornings. We enjoyed the flexibility of dining options across the different hotels and had a brilliant time with cocktails and food at Rosewood. The cocktail bar is award winning and service is meticulous. Food at the italian restaurant in the Fairmont property was really poor and hence the 4 stars overall.

This was our first time at this Fairmont property and we were very happy. We traveled with extended family and the resort is beautiful and very family friendly. We made reservations in advance for the restaurants (which I would recommend if you have a larger group). The staff was incredibly friendly and made an effort to accommodate any special requests. Joyce and Santiago were so helpful and welcoming. We felt like our family was appreciated at every turn. Food was great for the most part. Highly recommend Tauro Steakhouse for dinner and the Brisas restaurant for breakfast. We will definitely be coming back!