Fairmont Mayakoba

Snorkelling and Catamaran trips with Moises and Daniel were amazing! They explained everything and were able to show us all the features in the water. Really nice, funny guys too! Gracias amigos.

Moises took great care of us while we were out snorkelling. He helped us find fish and the right areas in the reef that made our experience so much more fun and exciting. He had a caring and fun personality that added to the thrill of going to snorkel at Mayakoba. We will definitely do it again upon our return to Mayakoba.

We had a wonderful family stay at Fairmont Mayakoba, and I have to say that I completely fell in love with this extraordinary place. What makes Fairmont Mayakoba so unique to me is its incredible natural environment. The lush vegetation, the waterways, the wildlife, the peaceful paths through the property… it feels like being in the middle of a magnificent natural park. What impressed me most is the way the hotel has been so beautifully and respectfully integrated into this environment. Rather than imposing itself on the landscape, it seems to belong to it. There is nature everywhere you look, and this creates an atmosphere and sense of serenity that I have rarely experienced in a resort. It is truly a magical setting, and for me, this connection between the hotel and nature is what makes Fairmont Mayakoba so special and different from other luxury resorts. But what made our experience even more memorable was the quality of the people who took care of us throughout our stay. A very special thank you to Fernanda and Javier from the Balam team, who were absolutely outstanding. From the beginning to the end of our stay, they were incredibly attentive, kind, responsive and genuinely caring. They anticipated our needs, were always available whenever we needed assistance, and took care of every detail with remarkable professionalism and warmth. What impressed us most was that their attention never felt simply like “service”. They made us feel genuinely welcomed and looked after as a family, and that human touch made a real difference to our stay. Fairmont Mayakoba is an extraordinary resort in an unforgettable natural setting, but people like Fernanda and Javier are what transform a beautiful place into a truly memorable experience. Thank you both for everything you did for us. Our whole family sincerely appreciated your kindness and dedication. We left Mayakoba with wonderful memories, and also with the feeling that we had discovered somewhere truly special. We sincerely hope to come back one day. Highly recommended.

What an amazing place…paradise on earth. And extremely nice people. Special mention to Alfonso the bellman who will literally go out of way to please you. Will definitely come again and again

The location is amazing and beautiful. The airport pickup was seamless and we were upgraded to the suv instead of the van. We were also upgraded on departure day. Very appreciative of that. Arrival was nice and the view from the lobby breathtaking. Two minor things with checking in was how hot it was in the lobby since it’s open air. They need fans to circulate and provide a breeze. I felt bad for the staff as you could tell they were hot and uncomfortable as well. Also upon checkin they only had one person at the desk. We waited awhile before we saw anyone. At a luxury resort like this and the size there should always be a minimum of two people at the checkin desk. They also knew when we were arriving with the shuttle pickup. All the meals were delicious. We ate at Tauro twice (Germann was an amazing server) and bassano and hix for a quick bite of sushi and some wine. The breakfast buffet was wonderful and had plenty of options to choose from. Service from Daniela Edy and Ricardo great. We also ate and drank at the beach pool and the star of the show was Angel. He was absolutely amazing and 1000% customer oriented. He went above and beyond for our group of 13. He was so kind and thoughtful. He should teach all the other servers how it’s done. I would come back just for him and his service and attention to detail. Cielo was nice. Service was just ok. The swim up bar was great and I believe her name was Ruby. She was lovely. We visited cafe Maya as well. All good just tiny and felt super cramped while ordering and waiting. Also it should be open later than 3p. We did the butterfly and cenote tour. Loved it and the guide was so nice. I believe his name was Fernando. We participated in the catamaran tour. Moises Jorge and Jezer were awesome. Moises was the one who took us out on the water and was so friendly and informative. Very kindhearted guy. One of the cart drivers that stood out was Jonathan Ruiz. He was awesome! Last but not least was Javier our butler. He was amazing and quick to respond. He was such a pleasure from beginning to end. Our other butler was not that great. She was not communicative or quick to respond. She even said at one point oh sorry I lost the message. Not sure how you lose a message via WhatsApp… she did get a little better towards the end but again when I reached out for assistance she took over an hour to respond. Javier was the best for sure!