Grand Hyatt Playa del Carmen Resort

The staff at the front desk were extremely friendly and helpful. Everything was in pretty good condition with the exception of the elevators. They seemed to be only partially functional most of the time.

Loud, thumping, incessant noise from Coralina beach club all day made the pool unappealing and nearly unusable. The room was comfortable enough. Other guests did not adhere to quiet hours. Would not stay again. Would not recommend.

They are lying on their website - they say they are honoring all reservations but then turning around and telling travel agents that they are all canceled. Can't trust them! Very disappointed in Hyatt for letting this happen.

I dined with my wife and mother in law at the sushi restaurant at the Gran Hyatt playa del Carmen and a wonderful waitress named Escarlet helped us with a smile even after being denied at the Grill restaurant in the same hotel (horrible experience, we were not allowed to it there even though we came at 9 and they closed at 10:30. Escarlet at the shushi restaurant was very kind and helpful even though I can imagine what it is to be at the end of your shift. Good restaurant, wonderful experience.

I write this with mixed feelings. The beauty of the site was marred by the inability to get a good night's rest. The atmosphere is way too loud at all hours, from an outdoor disco blasting an overwhelmingly loud beat outside my balcony room to a bar in the middle of the property which allows people to make tons of noise until after 11 pm. I went personally to the front desk, after calling security repeatedly, and the agent on duty told me there is nothing he can do. This property is popular for retreats and the participants were louder than mating chimpanzees after their seminars. Once we were walking along the third floor walkway and a naked couple was fliming sex visible through their open window without closing the curtains. This may have been a property next door, but it was disturbing, especially with my kids there. It took THREE DAYS to get an appointment with a hotel manager, who moved us to a different room. I lost my view and was placed close to the outdoor bar with all the noise. There were parties in the room next door. I could not wait to leave. We changed our return trip to spend 2 nights in Florida just to recover from this. Costco travel failed to provide any help, and Hyatt offered 25k points, which is nowhere near enough to compensate for the ruined vacation time and expenses. The spa did not respect boundaries and women from the staff walked into the men's changing room three times without even announcing. I felt extremely uncomfortable and upset. One good part of the property is the excellent kosher restaurant. They did give us a room for prayers but it was in a dank, mouldy basement with poor lighting and even a dead cockroach. (Which they did clean up quickly, but I shouldn't have to even report it). I will never, ever visit this hotel again, and I will think twice before ever staying at another Hyatt owned hotel.