Hotel Xcaret Arte

Fantastic people, service and food

My recent trip to Xcaret Arte was amazing. The service stood out particularly with the butlers team of Jorge Alberto, Paola, René and Dorian. They were so accommodating and did everything to make my stay enjoyable. They were in constant communication making sure my friends and I got our reservations set up with all of the restaurants, parks and fun things to do at the hotel. Xaak restaurant was worth money! It was a fun Mexican culinary adventure. The vibe was on point! Can’t wait to come back. Make sure you stay at ARTISTAS to get access to the gorgeous rooftop patio and Kibi Kibi restaurant.

We’ve been traveling throughout Mexico for over 20 years and almost always stay at all‑inclusive resorts. Xcaret Arte is without question one of the most visually stunning and culturally rich properties we’ve visited, but there were several things we wish we had known before booking. The Resort & Atmosphere The grounds are breathtaking—lush, artistic, and full of unique architectural details. The lagoon area near the beach was a standout with soft sand, calm water, and plenty of iguanas. Kayaks and paddleboards are included and were a great way to enjoy the water. Room – River Suite (Building 5) We booked a River Suite expecting full river and cave views. Our room (Building 5, Level 5, Room 20) was located at the very end, and the river was only visible if we leaned far over the balcony and looked left. If you choose Building 5, I highly recommend requesting a lower building number and a lower floor to get the views this room category advertises. Dining We are foodies and always look forward to variety. While Xcaret Arte offers many restaurants, almost all serve Mexican cuisine, each highlighting a different region. The only non‑Mexican option was Japanese. We missed having Italian, French, or other international choices. The main buffet was exceptional—truly the best buffet we’ve experienced anywhere in the world, with endless options and something new every day. There is also a restaurant offering insect delicacies. I’m vegetarian so I skipped it, but my husband tried them and enjoyed the experience. Bars & Entertainment This resort is very quiet. • No daily entertainment • No live music • No pool or beach games • No volleyball (which we usually enjoy) There are also very few bars—just the pool bar during the day and a speakeasy at night. As couples who enjoy a pre‑ or post‑dinner drink, we found this limiting. Spa The spa is stunning and the hydrotherapy circuit is included, which is a must‑do. My 80‑minute massage was excellent but expensive at $372 USD before tip, and there were no specials or discounts available. Service Service at the main pool was fantastic. Special shout‑out to Alexis, who helped us secure rooftop spots and took great care of us with towels and anything else we needed. Resort Size The property is very large. If you stay in Building 5, expect a lot of walking. Not a dealbreaker, but something to be aware of. Included Activities Several people in our group visited the Adventure Park and loved the zip‑lining and cenote experiences. • Only a 15‑minute bus ride • Shuttles every 20 minutes • They only did the included activities and still had a great time Overall Xcaret Arte is a beautiful, serene, art‑focused resort with incredible spa facilities and the best buffet we’ve ever seen. However, travelers who enjoy nightlife, multiple bar options, diverse cuisine, or daily entertainment may find the experience more limited than expected. A wonderful choice for relaxation, nature, and culture—just be sure it matches the type of vacation you’re looking for.

The service at Artistas Rooftop was particularly outstanding! Shout out to Fernando, Paloma, Mariana, Yahir and Christopher!!!!

Excellent concierge, but very bad service. The toilet and TV remote control didn't work They didn't clean the room