Hotel Xcaret Arte

This resort is absolutely beautiful! One of the nicest places I’ve ever stayed. Beautiful artwork around every corner and staff willing to help with anything. However… it’s not ALL inclusive. For example; the housekeeping when cleaning our room threw away a box of our special bandaids. These bandaids are for my wife’s skin condition (ps: they did not look like trash, it was a new box of them). The hotel refused to replace them, even though it was their fault. So if you say here. Make sure to put away everything you don’t want the staff to touch. Also the river running through the resort smells weird. Just fyi.

We had an exceptional experience at Hotel Xcaret Arte; our stay was truly magnificent. A special thank you to Arely (Arte Lobby) and Karina (Artistas Lobby) for their outstanding service. As a minor area for improvement, we encountered a few errors and a lack of fluidity in the pre-arrival booking process for restaurants and experiences. Otherwise, while we felt that Hotel Xcaret Mexico has slightly dropped in quality regarding its restaurants and shared spaces, Hotel Xcaret Arte exceeded our expectations and was excellent.

Our first time at Xcaret Arte, and we will be back. We have stayed at several resorts on the Mayan Riviera and while Arte is more expensive than some, it is worth it. The overall design is unique and spectacular, and while it can take awhile to get oriented it is worth it. Service was absolutely first class, Freddy at the pool, the staff at the restaurants all were first class, and the food far beyond the norm at an all inclusive resorts.

Hotel Xcaret Arte is in a great location, the beach & jungle make it so unique. The hotel has an amazing selection of restaurants. I stayed in a swim up room with its own pool. Although a visit to Xcaret parks is included in your stay we didn’t go to any of them. We just wanted to enjoy the resort and all its amazing amenities

What an amazing experience at this resort! They catered to us. We were pampered! The landscaping and aesthetics were absolutely lush. The ample offerings at the restaurants, especially Mercado and Arenal were delightful! But the outstanding memory was the pool side service.. Alexis treated us like royalty. He anticipated every need. Juanita and Paulina were always available to replenish our drinks. It was a true five star vacation! Highly recommend.