Hotel Xcaret Arte

Our concierge Jaime helped us getting our reservation for restaurants and activities. He did a very good job and was a great help on our stay.

Jaime Cruz our concierge was super attentive to all our needs. Everything on the hotel was excellent and the food was great.

This was our 2nd time staying in this hotel and we enjoyed it as much as the first time. I loved the swimming pool in our building (not on the roof, the one that is adjacent to Cayuga restaurant). It felt like a private pool in which I could swim laps. The views from our ocean side room were incredible. Staff was amazing and attentive. I have a lot of dietary restrictions and most places took them into account. I did not have trouble finding things to eat, especially since I mostly eat salad, fruit, guacamole and salsa, vegetables, and if I am at a restaurant besides Mercado I will order plain grilled fish and they are very willing to accommodate my needs. Encanto stands out as an incredible dining experience - they created a special menu for me! It was delicious and I appreciate the planning and thoughtfulness that went into creating that meal. The one BIG PROBLEM I am having is that I purchased clothing for our grandchildren from a store on the Mexico side of the resort. There is an overwhelmingly strong odor - in fact even airing the clothes out for days has not reduced the odor. That same odor was in our room (not as strong). I had to wash my clothes TWICE to get rid of it. I suspect it is an insecticide of some sort. I have been trying to find out through contacting our butlers (chatGPT) with no success. I tried using the AI chat on the website but that was a dead end too. If anyone else has had this experience or if a manager reads this review PLEASE comment and tell me what the spray is. It is a matter of health at this point. If it weren't for that one issue, I would rate it 5 stars. Overall though it was a great experience, and all staff to the person were friendly, always greeted us and were very attentive. If we return I will not purchase clothes here!

Thank you jorge Fernández for being so attentive, one thing hate when traveling at a resort is the lack of attention and no lounge chairs at he pool. The hotel is beautiful but excellent service made our experience one that. Will talk about for years to come. My much needed time away was spent at an amazing resort.

This was a great experience! Highly recommend!! The atmosphere was so inviting and beautiful. Jorge Fernandez did an incredible job when it came to accommodating us and went above and beyond to make sure we had everything we needed while enjoying our pool day! Check in and out was quick and easy! This hotel is absolutely gorgeous!