Hotel Xcaret Arte

Great service throughout the hotel. The pool concierge Keven Cantù at the rooftop pool in Casa Diseño was vey attentive.

Fantastic experience. We went for our honeymoon. Everything was so clean and beautiful. Jorge at the pool even gave us a little honeymoon gift. Can’t wait to come back !

Our stay at Xcaret Arte has been nothing short of spectacular. The poolside service is phenomenal—always attentive and thoughtful. A special thanks to Freddy, who went above and beyond to make our time by the pool memorable. Dining at Kibi Kibi is truly one of a kind. Their prestigious menu makes both breakfast and lunch a highlight of our trip. Every meal felt elevated, and the experience was made even better by the incredible team. Elizabeth and Wilma, along with our wonderful hostess Milka, ensured that every visit was warm, welcoming, and absolutely worth it. Arte has become our favorite hotel to relax, unwind, and connect with the amazing staff who consistently go out of their way to make everything special. It truly feels like a second home, and we are already looking forward to our next visit.

This is a 5 star hotel. I'm taking off 1 star for a few minor reasons. They don't explain how to get to places well enough when you arrive and the signage could be better, and the app is garbage. We got lost a lot which wasted time, and we didn't know about the pool on the bottom level until we were leaving. I also dislike that they charge you for cancelling or missing reservations for dinner and the parks. It's vacation, people get tired, sick, etc. Also, we were there for my birthday, which they knew, and all I got was a piece of carrot cake in my room. But none of these things outshine the amazing experience we had. My husband and I have been to many all-inclusives in Cancun and this was by far the best. This was my bucket-list hotel and it did not disappoint. We stayed in a basic room which was nice and comfortable with good AC. The buffets were the best all-inclusive we've had, and we liked them better than the 2 restaurants we tried. The mercado san juan had a good variety of authentic Mexican food. Cayuco by the main pool had fresh seafood (idk how many oysters we consumed). We tried encanto and tax xido and both were pretty good. Room service was also good. They have top shelf liquor, just request it when asking for drinks. The speakeasy was fun. We're not big night life people but we spent a few nights there. Over all the service was good, with the exception of a few hiccups, but nothing major. Most staff were friendly and provided good service. We tipped quite a bit. The lagoon area is amazing. You can reserve a kayak or paddle board, or just relax. They have drink service there as well. The ocean is rocky with sargassum so we didn't get in but we did see people in there. But the lagoon and pools make up for not the best beach. The main pool is great and the bartenders at the swim-up bar provided excellent service. We only checked out 1 rooftop pool. It was nice but too hot to lounge in the shaded loungers, and no shade in the pool so we did not stay. The parks are a nice perk. We only went to 2 as we have been to them before. Xelha is my favorite, however we did not enjoy it this time. They changed the snorkel equipment to a full face mask which fogs up quickly. I would suggest taking your own snorkel gear. Also, we went to the buffet and were told we had to get up to the bar to get a beer. We took the free transportation to the park but left in a taxi to enjoy the rest of the day at the hotel. We also went to Xplor fuego to do the zipline at night (we went years ago during the day) and it was underwhelming and exhausting. A couple of tips: don't fall for the timeshare presentation (we didn't but have attended elsewhere). You will waste a day and time is precious at this amazing hotel. Also, contact the hotel in advance for dinner reservations. We missed one and wanted to try it another day without a reservation and they would not seat us even though there were plenty of open tables. This hotel ruined all other all-inclusives for us and we can't wait to return. It is worth it especially if you find a good deal. This was our 2nd time using stayforlong and we had no issues.

Xcaret exceeded our expectations, every restaurant was top of the line, all the employees were awesome! CONGRATULATIONS!