Hotel Xcaret Arte

We had an excellent stay at hotel Xcaret Arte and stayed at Casa De la Musica. We had such excellent poolside service from Isai and Josué, who went out of their way to make me feel special on my birthday and were so kind and attentive!

We just got back from Hotel Xcaret Arte, and I can honestly say we had an amazing time! My husband, son, our friends, and I traveled there last week, and from the moment we landed in Cancun, everything was easy. We arrived on Friday evening, got through baggage claim quickly, and had no trouble finding our transportation. The shuttle picked us up and took us straight to the resort. When we arrived, we were greeted with popsicles and cool washcloths, which was such a nice welcome after traveling. Check-in was fast and painless—about 15 minutes total. I also want to mention that I was never asked to attend a timeshare presentation, which was a huge plus. We stayed in a River View Suite, and the room was clean, comfortable, and exactly what we needed. Most of our downtime was spent at the pool, which was one of our favorite spots. If you're heading to the main pool, definitely look for Alexis Ochoa! He was so kind, friendly, and helpful throughout our stay. We also met Jorge Fernandez who was amazing about keeping our drinks filled and checking on us regularly. The food was good, and I personally had no issues with anything I ate during the trip. There were plenty of options, and we enjoyed our meals. We also visited Xcaret Park and Xplor, and both were so much fun. For anyone planning a trip, I highly recommend bringing water shoes. They made a huge difference, and I was comfortable all day wearing a tankini top and swim shorts that I ordered from Amazon. Checkout was just as smooth as check-in, and getting back to the airport was easy and stress-free. Overall, we had an absolute blast. The staff, service, accommodations, pools, and parks all made for an unforgettable vacation. If you're considering Hotel Xcaret Arte, I highly recommend it. We made some great memories and would definitely go back!

We were impressed from the included transport to and from the resort….the check in was complicated for a group of 7 rooms…but the staff was friendly and efficient. The bellman was friendly and the room was well stocked including the fridge and snacks. We hit most the included parks….what an amazing value and diverse experiences. The food & beverage was top shelf and their hospitality was off the charts. I own and operate restaurants in the US and travel extensively… the service we received was first class…. Our main pool Concierge Alexis and Jorge were top shelf….they made our experience perfect and elevated hospitality to a rarely seen level. Karina and Jesus kept the drinks flowing and did it with a smile. The grounds are well maintained and offer something for everyone….from quiet and secluded to high energy speakeasy. The staff at every turn made you feel welcome and appreciated! Xcaret is a different level of all inclusive….if you are considering….just book it!

Wonderful experience at Arte hotel. Our concierge Jorge. Alberto Atencion service was very attentive and amazing!! Room very spacious, beautiful view ,clean, comes with daily snacks , drinks,water. Our pool service Alexis attention was amazing !!! Our overall stay was amazing. We will absolutely return multiple times. Thank you all for an incredible experience

A LOT of fun! Stayed in Artistas Ocean Front, so had an elevated experience and REALLY enjoyed my visit!