Hotel Xcaret Arte

My favorite place on earth, quality is exceptional and the staff is very nice is the perfect resort for everyone 👌🏻👌🏻👌🏻

We celebrated our 20th anniversary at Hotel Xcaret Arte, and it turned into one of the most beautiful and memorable experiences we’ve ever had! After a long day of travel, we arrived tired, hungry, and ready to finally unwind and enjoy our vacation. The property itself immediately impressed us with their stunning architecture, lush greenery, and a calm sense of paradise. But shortly after check-in, we discovered a plumbing issue in our room. It was a problem, and the repair would have taken about an hour, right when we wanted nothing more than to settle in and relax. That’s when Hotel Manager Marleny Juarez stepped in and turned what could have been a rough start into the beginning of something truly special. With incredible professionalism, warmth, and empathy, Marleny immediately arranged for us to move to a beautiful new room that was even better than the original. She also extended a few thoughtful amenities to ensure we felt cared for and at ease. It wasn’t just the efficiency of her solution that stood out, it was her genuine kindness and hospitality. She handled everything with grace, courtesy, and such sincerity that we instantly felt welcomed and valued. From that moment on, our stay was absolutely perfect. Every interaction we had with the staff reflected the same care and attention — from the wonderful team at the restaurants to the housekeeping and front desk staff (Montserral, Javier, Ismael). And then, one morning, I experienced what I can only describe as a “Ratatouille moment” of nostalgia. During breakfast at the Market Café, a kind “bread man” came by our table wearing a large sombrero filled with pan dulce (sweet Mexican bread). The sight, the smell, the gesture — it instantly transported me back to my childhood, when my parents would take us to their hometown in Michoacán during the December fiestas. A memory I hadn’t revisited in years. That simple moment at breakfast brought a tear to my eye! A beautiful reminder of home, family, and tradition. It’s moments like that, and people like Marleny that make Hotel Xcaret Arte so much more than a luxury resort. It’s a place filled with heart. Our 20th anniversary began with a hiccup but became an experience we will treasure forever. Thank you, Marleny and the entire Xcaret Arte family, for turning our stay into a story we’ll always hold dear.

I visited the rooftop pool at Casa de la Música, and it was absolutely amazing! The service from Uriel, waitress Jessy, and bartender Diego was outstanding. While Hotel Xcaret Arte itself is fantastic, their kindness and the special event they prepared for us went far beyond what we experienced at any other pool. Truly exceptional service. I highly recommend coming here—don’t miss it!

The staff were amazing. Karla Molina, Sebastian Manriquez and Karen Espinoza, and Roseario Franco were all amazing at assisting us with everything we could need for the trip. They helped make and change reservations and just went above and beyond. The hotel itself was beautiful and well maintained. Food was excellent even for picky eaters like us! The parks and access to them was easy and efficient. Overall one of the best vacations ever!

We had an unforgettable honeymoon experience here! A huge thanks to Mercedes, Paloma, and Eber for making our stay so special. They surprised us at the rooftop pool with a lovely honeymoon setup and even recommended amazing cocktails that became our favorites. Their kindness and attention to detail made us feel truly celebrated. Thank you for turning our trip into a memory we’ll never forget!