The property is beautiful and very secure. There is a lot of staff who are there to serve and to make sure those who don't belong of the property leave. Check in was a nightmare. We had an early flight and arrived at the hotel at 12:30. Our room was not ready until 3 pm. Ok, I can understand this but because we didn't have a room number, the amenities of the hotel were not available to us. A staff person took us to one of the dining options so we could eat lunch but we could do nothing else but sit and wait in over 100 degree (heat index) until 3 pm. Most of the property is open air. When a large group arrives at the same time (like a bus coming from the airport), I saw a long wait to get checked in - like a couple of hours. The hotel also puts a hold on a credit card of 4000 MX ($238 US) to over any charges one might do on property or if you don't return you key fob. In our area of the hotel there were 8 dining options. We ate in 6 of them and were disappointed in all but 1. The food was served lukewarm or cold. The food was not outstanding. They are focused on being gourmet but it fell sort. I would have preferred just good hot food. Even the coffee shop was below par. We made coffee at the self-service machine outside of the coffee shop as it was better. Room service was excellent and the food was served hot except for the french fries. Our room was beautiful and everything one would want it a room, except it was right next to the service drive and at 5:30 am the delivery trucks started arriving and you get all the beep of trucks backing up, honking and idling 18 wheelers. It is also the area where the shuttle buses for the parks turn around. We never heard other guests in their rooms. I noticed broken glass in the hallway and reported it at 6:30 am (because I was up due to the trucks) and noticed at least 2 staff members walk by it and do nothing. About 8:30 a staff member stopped and took a picture of the broken glass and it was finally cleaned up about 9. There are swimming pools everywhere and they are beautiful. The roof top pools are limited capacity so get there early (before noon). The big pools have plenty of capacity. There are also some hidden pools we found on the last day. Many of the first floor rooms have a porch to a small lazy river pool area. The porch is shared with another room and the lazy river is shared with all that are on the first floor in that area. These are not private pools for each room. The maps of the property are not very helpful and the signage is fair. The all inclusive does mean all inclusive - food, drinks, Xcaret owned parks, transportation, mini-bar, room service. The outlet stores are extra. We enjoyed our stay but I don't think we would go back.

Our accommodations were superb, the suite was beautiful and very comfortable. Our butlers (Victor, Hector and Sebastian ) were always attentive to our every need. We had a wonderful time there and couldn’t have picked a better place to spend our anniversary.

This is a spectacular experience. My wife, daughter and I just returned from our 9-night stay. My wife and I had previously stayed at Casa Fuego (Hotel Mexico, while Arte was being built) and Casa de los Artistas (last year), before returning to Casa de la Pirimide this year, with our daughter, where we had rooms in each wing of the casa - River suites, facing the central church, with great views. There is so much to praise. I will start with the extraordinary staff - uniformly helpful, friendly, professional (and abundant). Special thanks to Natalia Martines, concierge at our casa, for her help throughout our stay, including after our return, when we had a glitch with our photo download that she was able to fix - service above and beyond! Kudos to Francisco at Arenal, Federico at Chicano Poblano, Jesus at Tah Xido, Rosie at the main pool, for their outstanding service. I wish I had written down others' names - so many worthy of mention. The food was uniformly excellent. Especially notable were dinners at Chino Poblano (extraordinary tasting menu) and Tah Xido (miso black cod a standout), and lunches at Arenal and Cayuga. The buffets at Cayuga and the Mercado were outstanding and extremely well maintained - we never saw trays of food that looked tired or picked over. Such a delicious and expansive set of choices at the Merado! As before, we loved walking the grounds, looking at the art, enjoying the different settings (rivers, pools, the ocean [unfortunately not swimmable, with sargassum]). And again, we appreciated the pristine state of the entire property. Lots of love and thought have gone into creating this masterpiece of a large hotel and a lot of effort into maintaining it. We look forward to our return!

We came here to celebrate our honeymoon and it’s the absolute best decision we could have ever made. We visited the Rooftop Música pool and had the most fabulous day ever. Charlye, Adriana, Francisco, Claudia, and Eber were with us the entire day. Every moment, there was a new drink, snack or surprise by our side. We will be returning and would recommend this resort to absolutely everyone. Thank you Hotel Xcaret Arte and team for giving us the best vacation we could have ever dreamed of!

Everything's was absolutely great!! Rooftops are sick, specially in casa diseno, Karen, Paloma, Sheila, Juanita, Teresa and specially Jazmin are the greatest!! All restaurants had different and excellent quality food and service, specially TAXHIDO with Angel taking great care of us. We were lucky enough to spend a couple of minutes talking to Catalina which was a delight.