Hyatt Zilara Riviera Maya

We loved the resort overall. Its smaller and more quiet which lead to more relaxation. PROS The pool was amazing and clean, we spent most of the time there. The bartenders and service work really hard to make sure you're taken care of. We rented a Cabana one day to stay out of the sun and also loved that, Carlos was the best host and a great man. Zen spa is its own little paradise right outside of the resort, we went 2 days in a row for hydrotherapy. The room was clean and we loved our swim out pool. The food was well above average, sushi was our favorite of all the meals but we liked everything we tried. The STAFF members are wonderful, the are all so friendly and attentive. The beach if very nice even though we couldn't swim due to the seaweed issue in the area. We used the gym everyday and were impressed by the cool vibe of it, we got a good workout in daily and the equipment was in good condition. Overall, it was a very nice stay and we highly recommend if you're looking for a peaceful resort. CON The check in went well at first and after we got our keys, we were taken to the "vip" employees. The last thing we wanted when we arrived was a long sales pitch about just going to breakfast to look at another resort. The gentleman made us feel terrible and even used the pitch, this is how I feed my family so please come. Me as a sales manager or a large company, I know the tricks but this was unprofessional and turned off from the resort for good. Not to mention, the day over we had them running to us asking about it again after we got coffee. We told them to please stop and we felt very uncomfortable, they finally did. For this reason alone, we will never be back. It left a bad taste in our mouth and really killed the overall check in experience when we were excited to start unwinding.

The following staff members made our trip truly special, and we would like to recognize them for their outstanding service: Alejandria (Food Staff Manager) – Alejandria always greeted us with a warm smile and the utmost professionalism. She consistently checked on us during our meals, asking how everything was and how our day had been. Her genuine care made every dining experience even more enjoyable. Edgar (Entertainment) – Edgar was incredibly helpful, energetic, and fun to be around. Whether he was hosting blackjack or leading movie trivia, he brought enthusiasm and laughter that made every activity memorable. Reuben (Entertainment) – Reuben was always busy creating excitement and encouraging guests to participate in the many sports and activities. His positive energy was contagious and added so much fun to our stay. Luis, Eusebio, Carolina, Miguel Perez, and Elida (Servers) – These individuals were consistently polite, professional, attentive, and caring. They made every meal a pleasure and always ensured we felt welcome and well looked after. Suriel (Bellman) – Suriel took care of our luggage upon both our arrival and departure. He was such a kind, caring, and friendly person who made us feel welcome from the moment we arrived until the time we left. The wonderful woman at the Coffee Shop/Social Bar and the woman at the breakfast omelette grill – We are so sorry that we forgot to write down your names. You both greeted us every day with warm smiles and obvious pride in the coffee and omelettes you prepared. Your thoughtfulness and friendly service did not go unnoticed, and we truly appreciated your kindness. Michelle (Poolside) – Michelle always made a point of bringing us fresh towels and checking in to see how our day was going. She was consistently kind, thoughtful, and attentive, making our time by the pool even more relaxing. We would also like to acknowledge the gentleman who was serving drinks poolside and on the beach. Although, we did not order a drink from you , both my wife and I noticed that you took your job seriously by the way in which you walked quickly, to and from the bar and guests. To all of these incredible staff members, thank you for your kindness, professionalism, and dedication. You each played a part in making our vacation unforgettable, and we are truly grateful for the exceptional service you provided. We wish each and everyone of you all the best in the future! Sincerely, Mario and Stacey

We had an amazing stay at Hyatt Zilara Riviera Maya celebrating our anniversary! We stayed in a Club Level pool-view swim-up suite, and the service truly made this resort stand out. Our butler, Cristian, was exceptional. He made all of our dinner reservations as soon as we arrived, kept us stocked with bottles of my favorite wine, and even surprised us by decorating our room for our anniversary. His attention to detail made our stay feel so special. The food was excellent, with the Italian restaurant and sushi being our favorites. We never had trouble getting dinner reservations when we booked them upon arrival. The drinks were fantastic, especially in the Club Lounge where they served top-shelf liquor. There were always plenty of chairs available by the pool, so we never had to worry about finding a place to relax. We also enjoyed several of the included activities. The complimentary catamaran ride to a nearby cenote with Miguel was a highlight, and both the ceviche class and the Tortilla class were a lot of fun. We also enjoyed yoga, pilates, hydrotherapy, and an ice bath (all included). The only downside for us was the beach. Due to the sargassum, it wasn’t very swimmable and the odor kept us from spending much time there. Fortunately, the beautiful pools and outstanding service more than made up for it. Overall, this is a wonderful resort with exceptional staff, great food and drinks, and a relaxing atmosphere. We would absolutely return and highly recommend Hyatt Zilara Riviera Maya, especially if you’re looking for a resort where the service goes above and beyond.

We stayed at Hyatt Zilara Riviera Maya for a quick getaway and had a really enjoyable, relaxing trip. One of the biggest reasons we chose this resort was because of the gluten-free accommodations, and they did a great job. While the gluten-free options were somewhat limited, the staff was knowledgeable, the waiters were well-informed about what was safe to eat, and they took dietary restrictions seriously. Most importantly, I did not get sick during our stay, which made the vacation much less stressful. The resort itself is beautiful, well-maintained, and has a peaceful atmosphere. The pool was nice, but get there early or you won't get a chair. The only downside was the entertainment. If you're looking for a lively resort with lots of activities, this may not be the best fit, as the entertainment was nearly nonexistent. However, if your goal is to unwind and enjoy a quieter vacation, it works well. Overall, we had a great experience. The helpful staff, safe gluten-free dining, beautiful property, and relaxing pool made this a wonderful choice for a relaxing getaway.

Everything about this place is such a dream. Peaceful is also one. We’ve been to other all inclusive resort before but first time in an all adult and I have to say that as a woman of late 30’s this is the vibe. Everyone has been so helpful and friendly. We had to upgrade our room to an in swim suite with club level access and boy, it was the best decision! We had our own butler Raul who’s very attentive and responsive to all our requests during our stay. The front desk at night when we checked in was very lovely (I wish I didn’t forget her name). The bar tender too. Very friendly! Love the quiet atmosphere in the hotel and their services! Although, I hope to have more restaurant experiences there as there are only 4 choices and you always have to do a reservation for dinner which wasn’t really bad. Overall, great experience and I hope this doesn’t downgrade in the future.