Hyatt Zilara Riviera Maya

Our experience at the Adventure Photos Gallery located inside Hyatt Zilara Riviera Maya has been truly rewarding. The on-site gallery allows guests to view a curated collection of real photographs from weddings and lifestyle sessions, all taken throughout different areas of the resort. The images showcase moments captured within the hotel, highlighting ideal settings for destination weddings, couple sessions, family photography, and special celebrations. The gallery serves as a visual reference for guests looking to preserve meaningful memories from their stay. While visiting the gallery, guests can explore customizable photography packages, choosing the number of images they wish to purchase and enhancing their experience with products such as photo albums, canvas prints, and metal prints, designed as premium keepsakes. For weddings, all-inclusive packages are available, featuring professional photography, wedding video coverage, and content creation, ensuring every important moment is documented seamlessly. Adventure Photos operates in over 35 resorts across well-known hotel brands including Secrets, Dreams, Hyatt, and Bahia Principe, in destinations such as Cancun, Riviera Maya, Puerto Vallarta, and the Dominican Republic, with Hyatt Zilara Riviera Maya being one of them. This on-site presence allows guests to enjoy a smooth and personalized photography experience.

This is the first time I can honestly say this was the worst resort I have ever stayed at. The buffet was always cold whether u went right when it opened or 1 hour later. The only time you got hot food was when you had an omelette for breakfast. So disappointing. They had so many of those little raccoon looking animals all over the resort and they would come and sleep on our balcony every night and would Pooh and pee all over it. So disappointed as we could never use our balcony. We were there for 2 weeks so the first week I killed a mosquito in the shower and it was still on the wall in the shower when we left 2 weeks later also killed a second early into our 2nd week. So how well do they clean our rooms🥴. Then our air conditioning stopped working and it took them 3 days to figure out that the reason it wasn’t working was because the fan was so duty it couldn’t work. And this is a 5 star resort. I don’t think so. Our sheets were never changed even though they said they would be changed every 3 days. Didn’t happen. The entertainment staff were amazing. Fernin. Was so friendly and always took the time to speak to you the pool was never cleaned the whole time we were there, the netted cleaned but the bottom of the pool was disgusting. The around the pool and in restaurants were great but the staff in reception were ignorant. I will never go back to the Hyatt Zilara ever the worst holiday ever. Tell me who ever comes back from an all exclusive down 5+ lbs Please think twice before you decide to book

Beautiful resort and the staff in all areas were very friendly and pleasant. That being said, I was extremely disappointed that the reason we were vacationing was never acknowledged. Many emails were exchanged prior to the trip indicating we were celebrating a promotion and I was assured that the resort would “help” us celebrate. Upon check-in, we were asked if we were celebrating something, which confused me because that had been established several times. Upon reaching our room, there was no celebration banner or anything within the room to indicate the reason for our stay. Later that evening I went to the staff at check-in to inquire and request a “congratulations” banner or something as acknowledgment. I was told they would take care of it and they did not. The next day, I physically went back and spoke to someone else and they told me they would decorate the door or leave something in the room. Once again, nothing happened. By that time I just gave up and was very disappointed. I thought it was a very simple request months ago, then I was forced to ask in person twice. Yet, for some reason I was ignored.

Beautiful beach and facility, food was so so especially for dinner, rooms were nice though i wish there were bathtubs. main negative is loud obnoxious music at the pool

Rather big area. Beautiful place, everyone very helpful. We had our own pool wish was nice. The waiters came by and took orders at our terrece all day. (All inclusive). The food was okay. Some different restaurants at the hotell. No one really top class though but okay. The hotel area was quite big so a bit of walking. Nice pool bar in the water. The gym was great. Room service with breakfast for ex was a nice thing. The bathroom was nice.