Hyatt Zilara Riviera Maya

This place is amazing. It's a smaller resort but we loved it. We will be returning soon. The drinks were good. Food was better than most AI. Staff was exceptional.

My girlfriends and I did a trip here for my 30th birthday in October and we just had the best stay! The resort is gorgeous and open & airy. Our room was quite large for 2 of us girls and it was nice and clean. I liked that the resort was on the smaller side, we didn't have any issue with noise except for one night into early morning, there was some sort of alarm going off which kept my friends and I awake. The pool is great size, never had any issue finding chairs. The beach was easy access, plenty of chairs out there as well. The service was impeccable. Everyone was so so extremely nice and helpful and attentive. Special shoutouts to Antonio with the concierge, Ramzes at the bar, and our favorite, Alejandro at the pool. I felt like I was taken care of at every turn. The food options are good, our particular favorites were the hibachi/sushi and the Lola beach club out at the pool. Lola beach club definitely had our favorite dishes of the trip! We took part in a couple activities like water aerobics, pool volleyball, and guacamole making which were so fun to add a little activity to your day. The activity team (Sandra, Hector, and Ferman) were very fun getting everyone involved. I would not hesitate to book another stay here knowing it would be relaxing and I would be able to just turn my brain off. Thank you for the best bday trip!

Highly recommend this place. Great food all around, the beach is amazing, the staff is unbelievable. The resort is big but not overwhelming. The entertainment staff by itself is worth it. Sandy and Fermin are true legends. A trip I'll never forget

Absolute paradise! We are beach people, and we’re not disappointed. It’s a perfect beach; clean, warm and transparent water, powdery white sand. No sargazo this time of the year (which can’t be said for the summer months). Other than that, the hotel works like clockwork. Staff are genuinely friendly and the food exceeded our expectations, both at the buffet and the specialty restaurants.

Hyatt Zilara is the best hotel we have visited in Cancun, Playa del Carmen, Riviera Maya. Above and beyond service, excellent resort location, beautiful resort grounds, fantastic beach, top notch food and premium beverages. 24 hour room service. Minutes to 5th Avenue Playa drl Carmen shopping and beach. A hidden Gem for sure. A must visit resort.