Hyatt Zilara Riviera Maya

My daughter and I stayed at the Hyatt Zilara Riviera Maya from April 19-26/2025. We have stayed at many other all inclusives and so we knew what to expect. We have never written a review before because we were really never moved to do so. The Hyatt Zilara exceeded every expectation that he had and I have to write about it! The people at this hotel go above and beyond to make their guests happy. Most exceptional was the entertainment staff. Arturo, Sandy and Fermin provide non-stop, energetic fun all day and evening. Aside from providing great group entertainment, each of them checked on us during the day to see if we wanted to play tennis, pickle ball or go to the cenote. They actually elevated our experience to the level of incredible. Every person that we encountered in the hotel greeted us warmly and wished us a good day. Special shout out to Host Denise, Omelette Chef Mariola, Servers Enrique, Luis, Norma and Ernesto. Of course, we can only shout out to the people we met but I want to reiterate that everyone had a smile on their face and worked so hard. The one consistent line we heard from staff was "It's a pleasure!". This hotel was kept clean. We had a previous experience in January with a resort that had bugs so we are very conscientious about checking the room and the beds for bugs and did not see bugs at all. There were people constantly cleaning and working on maintaining the property. The food was quite good as well. My daughter and I both favoured Capri for lunch and Lola for dinner. There was plenty of variety and serving portions were just right. The coffee shop was amazing. Lattes and gelato did not disappoint! We are not ones to frequent the bars but it sure looked like people were having fun. The Hyatt Zilara is a small, accessible hotel with a great big heart. Truly a gem, don't hesitate to book at this hotel if you want an accessible, relaxing and upbeat holiday staffed by really beautiful people.

Came here to teach yoga/ body weight training and it was an amazing experience. All the staff were so welcoming and helpful throughout my week there. The service was top-notch, and the food & the drinks were delicious. Let alone, the amazing beach and views. Dulce, Yunuel, Arturo, Sandra & Fermin were a great team that helped me throughout the week with anything I needed. The entertainment was amazing and very much well organized. I would definitely come back to this resort and I will recommend it to all my friends and family!

My husband's brother and wife have been to the Hyatt Zilara Riviera Maya 4 times before our recent visit. They highly recommended it to us, so we decided to go with them this year for our 45th Anniversary. Being our first time to an all inclusive resort, we loved it. From the customer service, bar service, poolside & beach side, and the restaurants, they were all amazing. It is unfortunate that there was construction of another resort next door, beyond the Hyatt's control, but we only heard it when on that side of resort. Otherwise the Zilara resort was amazing. Beaches are beautiful, and well kept, they have an occasional tractor system to clean up the seaweed off the beach. On our last day, the management gave us a wonderful send off, making sure we were totally satisfied with our stay. All the staff for our whole week stay were so kind & friendly. Our favourite bartender was Jose at the Social bar just off of the lobby We definitely would love to go back one day again

What a beautiful place to have a couple retreat and romantic environment. From the arrival with Jacob, he made us feel home and made sure we had everything we asked for. The staff is comforting and always ready to help. Everyone says hello, Buenos Dias ! At the beach, Nicole made sure we always had water and a drink with a smile and took time to ask how our stay was going. At breakfast, Elida wanted to make sure we had a good time, always with a smile and teaching us a bit of Spanish. The sushi chef and grill plate chef were really nice to see and made us live a great experience. Beautiful Denise was caring and thoughtful and Alejandro gave extra love to make us laugh and made sure our dinner at the Lola Beach was memorable. Thank you to all the staff and for making this trip unforgettable !

Fantastic adults all inclusive resort. Great food and drinks. The staff are so helpful and lovely people. We couldn’t have asked for a better stay. Would recommend to anyone! Not too far from local town Playa Del Carmen. Also easy access to Cozumel Island from Playa Del Carmen should you want a snorkelling or diving trip.