Hyatt Zilara Riviera Maya

We visited the Hyatt Zilara in Riviera Maya (Cancun) in April of 2026. It was a nice resort, but certainly not one of the best all-inclusive resorts we've stayed at. The Hyatt Zilara in Cap Cana was a far better resort. It is a larger venue offering more restaurants, pools, and places to roam. We recently joined the Unlimited Vacation Club and would chose other resorts for our future vacations.

Check in was fine. It was odd that we were moved around to three different tables before we got to our room. They really pressed us to agree to a timeshare presentation after I politely said no four or five times. The woman would not take no for an answer until I got up and left. They’ll offer you free bottle of booze to rent a cabana for 1700 pesos. At checkout my itemized receipt shows 1300 pesos for the vino and 400 for the cabana. So my recommendation is to pay much less for the cabana all day and allow your INCLUDED drinks to keep coming. Alejandro and Martin were absolutely lovely and we did not even have to order our drinks. They were by (almost too often) to refresh our drinks. We just loved them. Michele is also worth mentioning as a very hard working, kind staff member. They really were all hustling and ensuring we had everything we could need or want. Very clean and friendly however very lacking in nightly entertainment and would agree that food is hit or miss. Tempest definitely the best for us. Unfortunately the Lola’s restaurant was closed during our stay and this was not info we were provided before hand. Staying here for a week with only two restaurant options outside the buffet was a bit disappointing. Room service food quality is consistently cold and dry. Social bar was excellent. Give them ingredients you like and they’ll whip you up a magical cocktail! My husband was very ill on our check out day and the staff would not accommodate a late check out of even one hour like I requested. As well, it took three different calls to concierge to get robes to our room and have our room cleaned. The sliding glass door of our room was broken and someone came by to look, saying they'll be back to fix it and this never happened. The beach was very nice and clean and the pool was refreshing and incredibly welcoming on the hot days. Chair game is real. Unfortunately the staff does not seem to monitor unused chairs. People really get up at 6am and claim chairs they don’t even end up using ! Coatis were not an issue. They’re adorable and if you think otherwise you probably think panda bears are gross too. The staff did have a dog and hawks making their rounds to keep the coatis away. Overall we would not stay here again. We preferred Secrets Akumal where you can find a lounger anytime of day and the entertainment and restaurants are better. Overall review of the resort is 3.5 star.

Abraham at t he pool bartender was fabulous

Pros Beautiful and clean resort with friendly helpful staff especially the entertainment staff (Reyas is the best!) and club lounge staff. Btw the club snacks are delicious. The pool beautiful and clean but a little chilly, not cold. Same for swim out pools. The drinks were pretty good, my favorite for the week was the Blue Hawaiian. Yum! The rooms are clean, spacious and have everything you need. So So The beach is ok but lots of wind and waves when we were there and sargassum was definitely present but not overwhelming. Cons Only 2 restaurants during our stay, Lola Beach was under renovations. They offered lunch options outside that were just ok. The buffet was very so so, not impressive in the least bit. Capri was very underwhelming for both dinner and breakfast, not worth it. I didn’t like the food. The only good choice was Tempest restaurant. The hibachi dinner was amazing! As for entertainment, I understand this is a small resort with an older vibe but you got to have atleast 1 party. Very disappointing. I don’t think I’ve ever been to a resort without a beach party. On a more positive note, the culinary experiences were very good and the Star Show was fantastic! I would give the resort a 3.5. The limited and underwhelming food options and no beach party or any party while we were there were the only reason.

Lovely staff, beautiful views and beach. Excellent selections and fantastic bartenders in the club lounge including Francisco and Julio.