Hyatt Zilara Riviera Maya

Hyatt Zilara Riviera Maya exceeded every expectation! The beach and pool are absolutely gorgeous — crystal clear turquoise water, soft white sand, and a beautiful, relaxing atmosphere throughout the resort. The food was AMAZING — truly some of the best we’ve had at an all-inclusive. Every meal was fresh, flavorful, and beautifully presented. The drinks were just as impressive. What really made the trip special was the staff. They went above and beyond in every interaction and made us feel genuinely cared for. Don’t skip the cabana experience — it’s 100% worth it and takes your beach day to the next level. The only small downside was that they don’t use bracelet room keys like many all-inclusives. You have to carry a key card, which can be a little inconvenient when you’re in a swimsuit all day and don’t have pockets. Overall, we would absolutely return!

Absolutely loved my stay at Hyatt Zilara Riviera Maya—it was the kind of trip that checks every box and then some. The views alone are breathtaking, with turquoise water and perfect white sand beaches that feel straight out of a postcard. The food was a standout across the board: incredible sushi, a super-fun and delicious hibachi experience, excellent Italian, elevated Mexican cuisine, and a coffee bar that became my daily ritual (honestly, top-tier). What really made the experience special was the energy and care from the staff, who were consistently kind, attentive, and professional. The Entertainment team, led by the amazing Sandy, created such a fun, welcoming vibe with activities that made it easy to connect, laugh, and fully enjoy the resort. Daily Fitness classes with a view, and nightly shows, including a Cabaret show kept us entertained. There was always something going on without it ever feeling overwhelming. I also loved the variety of experiences available—catamaran sailing, paddle boarding, and even a visit to a nearby cenote, which was unforgettable and such a unique way to experience the natural beauty of the area. Overall, Hyatt Zilara Riviera Maya delivers luxury without feeling stuffy, fun without chaos, and relaxation with just the right amount of adventure. I’d return in a heartbeat. 🌊✨

Overall excellent experience! Staff very friendly and helpful! Great activities with bracelet making, hat painting and painting glass! Enjoyed fitness activities as well! Food overall delicious!

Came down with my wife for a business reward trip with our office and had one of the best vacations in a long time. My wife and I do not typically book all-inclusive....but work booked this trip for the team. This hotel changed my mind on All-inclusive. The grounds, facilities and food were excellent (food was the biggest negative at the previous all-in we stayed at). We actually loved the Coatis and Iguanas roaming around. The beach and pool were clean and the bartenders and service staff were excellent. Would love to come back some day!

Miguel Perez was amazing. Great service at the breakfast buffet. He went above and beyond doing the little things. A real genuine person that cared about service. He set us up with a surprise lunch at Lola’s that was amazing.