Hyatt Zilara Riviera Maya

Just returned from a quick 3 night Getaway celebrating our Wedding Anniversary. The Hyatt Zilara was a great fit for us because it is a smaller property and was also a great value. We booked this resort with Jetblue Vacations. Transfer took about 40 minutes from the Airport to the hotel. Upon arrival we were greeted with fresh hand towels and champagne. Check in was a breeze and overall first impression was great. We quickly made our way to the pool and enjoyed having Abraham as our Server. He was amazing, attentive and always had a smile. The pool always had chairs available and plenty of towels. Ferminator is #1 on the activities staff - if he is leading an event be sure to join! Every meal we had from Lola Lunch to Capri Dinner was great. I recommend the Fish Tacos at Lola and the Goat Cheese Ravioli at Capri. The Coffee Cafe is also a great spot for an Iced Latte and sweet treat. The Beach was stunning - always very clean and calm. Rooms are a nice size, double vanity, large shower, comfortable beds and balcony. We had standard room with no view but many had amazing views of the pool, ocean and swim out pools. The Room met our expectations but I do wish we had spent a little more for a view. After even a day and a half you already get to know the staff - every single staff member we met was friendly and helpful. Gustavo, one of the hotel managers, was incredible. You can tell he loves this property and wants to make it the best it can be. He was kind and hospitable. The Staffs attitude really does put this property over the top from 4 stars to 5 stars. We tipped as much as we could and you knew it was appreciated. If you are looking for a quick 3-5 night stay in the Riviera Maya area I would highly recommend this property.

We stayed here a couple of nights after leaving Secrets Maroma Beach. Our stay was pleasant . We didn't stay long enough to enjoy all the amenities but the most memorable thing were a couple of employees that were greatly helpful to me. Unfortunately, I left 4 pairs of shoes at Secrets Maroma and didn't realize it until the next day. I was not sure how I'd get them back but I was fortunate to connect with Nelly Zermeno, at the front desk, who connected me to two people from Secrets., Carlos Sumuano and Karen Ramirez. Carlos brought the shoes from Secrets to Hyatt!!! If it wasn't for them, I'm not sure if I'd have been able to get my shoes. Nelly did not ask for any compensation . She was just happy to help me. I'm truly grateful for her help. It would have cost me money and time if I had to get them myself. They saved me !! Also, Grace from UVC, was super friendly and helpful. Besides that, the beach was beautiful. Entertainment was fun.

Excellent service. Friendly and professional staff. The food and restaurants are of very high quality. The beaches are very clean, and the constant service at your hammock, beach bed, etc. is always ready to please.

Just got home from Hyatt zilara Rivera Maya and couldn’t have had a more peaceful relaxing and fun time! Fermin was so upbeat and ready to start the morning! Yunuel was very accommodating and wanted to make sure everything was to the best Had a relaxing time at the spa with a facial and massage. Will definitely be back

Amazing stay!! The best staff ever, food was fantastic, beautiful beach and great pool. Rooms were very clean and loving have two sinks in the bathroom. Would definitely recommend as I will be going back for sure!