Hyatt Zilara Riviera Maya

Just came back from spending a luxorious week at this beautiful, modern resort. The beach is really nice, and so is the pool, especially at night when it's lit up. It’s not too loud, but there is still music and a good atmosphere. Our room was pretty large and the beds were great. Surprisingly, the buffet had the best food of all the restaurants, mostly due to variety and everything was fresh. The entertainment at night was fun. They had a really fun St. Patrick's party, a casino night and another time they had an international night with the dancers, music, and costumes from different countries. The staff was also super friendly and helpful, especially Reyes from the entertainment team who was always involved in everything. Miguel from the Sailing Center took us out on a catamaran on our last morning, which was a really nice way to end the trip. One day we took a ferry to Cozumel, which made for a really great day trip. It’s about a $34 cab ride to Playa del Carmen which is where you catch the ferry and it's easy to do. There was some sargassum on the beach while we were there, but if you walk down the beach about 20 minutes, you will see a beautiful cenote that is worth checking out.

We wanted to go back to the location we went to for our Honeymoon in March of 2020 and even though the property was sold and rebranded, we were able to find it as a Hyatt Secrets (It was a Capri Secrets in 2020). We enjoyed ourselves and it was still the smaller resort we remembered. If you are looking for a smaller Adults Only Resort The Zilara is a good recommendation. The staff are friendly and not overbearing. Remember that all the resorts try to get you to go to another property for a promotion but the Zilara staff will leave you alone when you tell them you aren't interested. We upgraded to a swim out room and used it every day. We got to know the couples next to us in our private pool area and ended up spending a good amount of time with them throughout the stay. The rooms were nice and the staff will take care of your needs. Room service food was good and it is available when you like if you want to stay in. The restaurants normally can seat you without reservations if you are willing to wait. Our only complaint was our items were removed from our saved lounges once, while some others had signs on them and not touched. We were able to get all our items back but it was upsetting.

The resort was very easy to navigate. The rooms were updated, clean and very comfortable. The restaurants were available and not crowded. Staff was friendly and helpful.

A small gem. Love the small footprint. Luis and Wilbert in Club lounge were fantastic as were Jose Luis and Abraham Cabrera for Capri Dinner and Ernesto and Alejandro at pool bar. Limited food options but we enjoyed it all. Capri for dinner was our favourite, the sushi might be the best we’ve had at any AI resort. The spa was lovely and we enjoyed our massages with Ana and Jaziel

Wonderful staff and great food options made our stay truly memorable. A special thank you to Miguel, Norma, Arodi, and Ricardo at Capri Breakfast for their amazing service each morning. Abraham at the Club Level beach provided outstanding attention and made every beach day relaxing and enjoyable. At the Spa, Adriana and Ruby delivered an incredible and rejuvenating experience, and Augustine at Club Level went above and beyond to ensure everything was perfect throughout our stay. The beach was cleaned every day with no sargassum, which made it even more enjoyable. We would definitely come back to this resort!