Hyatt Zilara Riviera Maya

We recently stayed at Hyatt Zilara Cancun, and I can honestly say it exceeded our expectations in so many ways. From the moment we arrived, the service was warm and welcoming, and the overall ambiance of the resort was just perfect — elegant, relaxing, and vibrant all at once. The food deserves a special mention. Every meal we had was absolutely delicious, whether it was at the buffets or à la carte restaurants. There was a great variety of options, and the quality was consistently high — from fresh seafood to authentic Mexican dishes and even the casual bites by the pool. It's rare to find an all-inclusive where the food feels like a genuine culinary experience, but Hyatt Zilara really delivers. The entertainment team added so much joy and energy to our stay. They were engaging, fun, and truly went above and beyond to make sure guests were enjoying themselves throughout the day. We want to give a special shoutout to Fermin — he was an absolute star! His energy, positivity, and genuine kindness made every interaction memorable. Whether it was beach games, pool activities, or evening events, Fermin brought a unique charm that made our trip feel extra special. The ambiance across the resort was amazing — from the beautifully designed common areas to the poolside vibes and the tranquil spa spaces. Whether we wanted to relax or be social, there was always the perfect setting available. As for the beach, we were pleasantly surprised. While there were a couple of days where the seaweed washed up more than usual (which is pretty common along the coast), the hotel staff were consistently out early in the morning working hard to clean it up. For the most part, the beach was clean and absolutely stunning — soft sand, clear water, and plenty of space to relax. All in all, Hyatt Zilara Cancun gave us a truly memorable and enjoyable vacation. Great food, a beautiful atmosphere, and an amazing team who genuinely care about guests’ experiences. We wouldn’t hesitate to return — and we’ll be recommending it to friends and family without a doubt!

After seeing terrible pictures of seaweed lagoons on the beaches, we were very worried, but when we arrived, we found a beautiful beach and blue ocean waiting for us. The staff kept the property beautifully maintained — saw tractors on the beach to gather what little seaweed washed up overnight. This property is an Incredible resort with delicious food and perfectly crafted cocktails. The beach was amazing, and the pool was refreshing; however, the hotel staff made our time truly remarkable. We have been to several all-inclusive resorts, but only one time because we didn’t like any of them enough to return. After 5 nights at Hyatt Zilara, we can’t wait to plan our next trip to relax and soak up the salt water and sunshine-hopefully again very soon.

Absolutely amazing expensive experience! Staff, food, entertainment, room…everything was great! Highly recommended!

Very comfortable and beautiful location with great food and drink. The service is good and the people care about your experience.

This was our second year in a row to come at the end of July for a stay at the Hyatt Zilara. Although many people often say to others upon returning from a trip they enjoyed they would come back again, for most that means returning to the region, but for us, it meant coming back to the exact same resort. We discovered a magical place that provided a relaxing and peaceful experience we had not yet found elsewhere. The resort is a Hyatt property which speaks for itself, and you can expect the service staff and waitstaff along with the food to be at the top of the scale. The accommodations were wonderful as we slept better at the hotel than we do at our own home. The property has multiple restaurants, a large central pool, vast beach area that is cleaned daily, and all kinds of charm. This is an adults only all inclusive resort that is small enough so all rooms are within a half a minute from the pool or the beach; we like the swim up rooms on the pool side. This is a very intimate resort where you get to know your staff and vacationing neighbors. There are daily activities and nightly scheduled events. When we come, we stay for a week and do not leave the property making the most of what this little slice of Mexico has to offer.