Hyatt Zilara Riviera Maya

I booked my trip to Hyatt Zilara with Kayla through Dream Makers Vacation Services. I can always rely on Dream Makers Vacation Services to ensure a smooth booking process and taking care of all of my travel needs. Hyatt Zilara is a quaint, clean resort with excellent food, drinks and service. It has all that you need within quick walking distance. For being a smaller resort, it never felt overcrowded and there were never wait times for restaurants. It is a short 30-ish minute drive from the airport (which is a huge plus). The room was spacious and the ocean front views and sounds were top tier. It is a perfect venue for celebrating a special event (i.e. wedding, birthday, vow renewal). I would definitely return to Hyatt Zilara for a quick weekend getaway.

We enjoyed our stay at Hyatt Zilara Riviera Maya in the middle of May. The size of the resort was perfect for us, not too much walking and no golf cart rides needed. The main thing that made our week enjoyable were the friendly, helpful and service minded employees of Hyatt Zilara Riviera Maya. Always polite and positive and helpful. This is a big deal seeing that has not been our experience everywhere that we have traveled. The room was updated and very comfortable with a great mattress, we had a pool view swim out and the water temp was perfect. I have to add that when we went to look for loungers on the beach or by the pool we could always find one at any time of the day, very rare at resorts. Our favorite restaurant was the Capri Grill, they served New York Strip steak and also a lamb rack as well as the assorted pastas. Maybe the biggest positive for us was the coffee shop, it was so nice getting a fresh espresso from the very nice employees there each morning. The drinks were good, most of the brands were mid-level and they had some a little bit higher shelf. Also the thoughtful design of the property was shown when you can find a restroom everywhere close by, always just a few steps away, not blocks like at some resorts. We do have to add some requests for them to work on (because feedback is a gift): When we booked we did not know that some restaurants would be closed beforehand: Lola’s was closed our entire stay. The buffet was closed each night of our stay. The buffet restaurant was very hot when we visited each day, I do not think that the A/C could keep up, almost made it impossible to eat. I have had multiple knee surgeries and the elevator going down to the Tempest Restaurant was out of order for our whole week, (we heard much longer). There has to be an elevator repair service somewhere in the Riviera Maya… At night a couple of times outside near the pool they had a dinner and the food was alright but it was so dark that you could not see your plate (pitch black), more lighting is needed. The last issue was the sales presentation pitch just after check in. It is hard on someone after they have traveled sometimes a long way to get there and are tired and also out of sorts. We had to say no four times. Probably just best to not do that anymore… But these are constructive and were not deal breakers for us. The big question that we ask our self after visiting a place is would we come back and I can say yes, we probably would.

This was my first time staying in a Hyatt hotel and I have to say it was by FAR the best stay and experience I’ve had while on vacation! The air conditioned room and hotel grounds were always kept very clean and fresh. Every single staff member working there including the cleaners, bartenders, chefs, entertainment and activities coordinators (especially Sandy) were top notch professional, friendly, very kind and helpful! They had something new and exciting happening at the resort day and night which made for an extra fun stay. I went with my boyfriend and it was our first time traveling together and we had such a romantic, memorable stay that we will never forget. Thank you! I highly recommend the Hyatt Zilara Riviera Maya.

100% rent a poolside cabana! This experience enabled us to enjoy a very relaxing day poolside in the sun. The therapeutic massage at the spa was also a great experience with the water circuit. One night there was an aquatic show at the pool, which also was a great experience!

Hotel is old and outdated. Food was a disappointment and was never delivered hot. My wife and I both got sick twice in one week. Entertainment was weak. I will say service was decent with most team members being very polite and professional. There was a lot of construction noise with next door building going on. They were also patching their own roof which was dirty and loud.