Hyatt Zilara Riviera Maya

My husband and I went to Zilara Riviera Maya in May 2026. It was a wonderful experience, but I will start with the bad parts. -The seaweed was intense. Sitting on the beach was out of the question, and the smell wafted into the resort a few times a day. -We upgraded to an ocean-facing room - lol. Some days it was just too stinky to use our outdoor space. That was a bit of a waste of money. The rest of the stay was fantastic. Amazing staff. The food was excellent (and I was skeptical about the food at an all-inclusive resort). The spa is a dream. The hydrotherapy is worth multiple trips to the spa. Loved that. I can also say that we are a same-sex couple, and although there were not a ton of us there, it felt very welcoming, and we were 100% comfortable. It was a really lovely 4 days. I'd go again, for sure. Tip: The items at the on-site drugstore are very expensive. We paid $40 USD for sunscreen. So, come prepared with anything you might need.

The staff is completely amazing! You will feel welcomed the entire time. NOW, we chose this hotel because it was All Inclusive and Adult Only. We thought we were signing up for fun, instead we got retirement home vibes. After dinner there was nothing to do but go to bed. The food was "ok" not a lot of flavor so that was disappointing. The breakfast buffet was the only thing we enjoyed. The gym is cool. I took a water stretch class with Daniel that was fun. Don't do the upgrade drink plan, not worth the money. If you are wanting to go somewhere to sleep, this is your spot. lol!

Service was wonderful. Food was above average. Beds were VERY firm. By the time we left, our backs were not happy with the sleep experience. It caused me to add a massage.. maybe that was the point? Other couples in our group had the same complaint. Everything else was just what you'd expect at an all inclusive in the region.

I was there this month from May 17-22, 2026. Overall, the customer services was nice! This is a very small resort! Although its for aduls only, there is NO night life activities after 10:00 pm. It is more for of a seniors vibe because of the extremely slow motion and lack of activities. It is quiet and a very very relaxed vibe if that's what you want! There are only 3 indoor restaurants (that close at 10pm), and the buffet (lunch/breakfast) with very limited hours and then the outdoor restaurant (Lola's). After 10pm, you have room service options and be prepared to wait for about 2 hours for room service. We had an ant issue continuously and staff did come and spray twice and change the bedding since I had an ant in my bed. Also, expect to see Coatis (mexican racoons) everywhere on this property. They will climb up on your balcony and hang out, trying to steal food right out of your hands!! We were told as soon as we arrived to make sure that our balcony door was locked by both locks when not in use. They know how to unlock and push balc ony/patio doors open, check them out on social media and YouTube! Unfortunately with the ant issue and the coatis visiting our balcony frequently during the day, we chose to NEVER open the balcony doors!!! More luxury resorts there did a better job keeping Coatis at a far distance, away from the guest balconies/patios and pool areas. On the last morning there, we lost water in our room, called front desk and it took about 30 minutes to get water back. Not sure if that was an isolated incident or a common practice on check-out day. PLEASE NOTE: Currently, there is a SERIOUS sargassum (seaweed) issue there and has been since January 2026 of this year, which is out of the norm! Many travel agents are not going to warn you. The smell is terrible!!! With the normal expected tropical heat and that smell throughout the beach/pool areas and indoors of the resort, it was hard to endure some days. The resort staff did their best to remove seaweed daily but we did notice that more luxury resorts did a better job of cleaning and keeping the smell to a minimum on their properties. Unfortunately, we were not able to enjoy the beach at all during our stay! I would highly recommend that you take that into consideration before booking at this or any location in Cancun right now.

Back again for our 5th time in the last 3 years and having a great time. 4 days into our 2 week stay. A lot of the same friendly staff … Ivan, Laura, Benito, Miguel (X 3), Norma, Fransisco, Angel, Bianca to name a few and many new friendly staff. Sargassum is terrible right now but we have a beautiful club level swim out with pool and ocean views. Nice laid back couples atmosphere. We will definitely be back and recommend for couples and small groups.