La Casa de la Playa

I’m going to try my best to write as unbiased a review of LCDLP, but bear in mind that my husband and I both have had to take 2 additional days off of work and have both started a round of strong antibiotics due to contracting E.coli. Still reading……. This is going to be interesting! 1) The food at LCDLP is unparalleled. If you love fine dining, you won’t be disappointed. If you sometimes want an elevated quesadilla for dinner and not a 9-11 course tasting menu, you might be disappointed. If you sometimes want to enjoy a meal inside of an hour, then enjoy the remainder of your night, you might be disappointed. That said, our dinner at HA was something that I will remember for the rest of my days. 2) The service at LCDLP was on par with a 5 star resort in Mexico. Alberto and Guillermo were extremely responsive and accommodating. When we checked-in and unpacked, we wanted to utilize the steam shower to unwind before going to bed. Unfortunately, we found that the steam shower did not work. The next day, after finding out that it was going to be disruptive to repair, Alberto moved all of our belongings to an upgraded suite while we were at dinner. THIS is how you address an issue without making it an issue. (We booked the “Wellness Suite” and were moved to room 3304, an “Oceanview Wellness Suite.”) 3) We arrived on Friday afternoon and were extremely ill by Monday night. Guillermo and Alberto were bringing a constant stream of crackers, toast and electrolytes to our room. They were very caring and kind. Conversely, we never left the complex (we had Sunday brunch at Arte, because we were told that it’s a must do). When I requested to speak with the doctor, because of our illness (I’m in the medical field and wanted antibiotics to get ahead of what was inevitably coming) I was told that it would be $130 USD per person to see the doctor. LCDLP knew that we never left their complex and clearly were sick due to something at the hotel, but didn’t offer this as a complimentary service. 4) When they say “all-inclusive” they mean “mostly inclusive.” We brought plenty of USD with us to tip, so this didn’t bother us, but everyone clearly expects gratuity, so come prepared.. Additionally, the myriad of activities that were included were absolutely wonderful. However, it was a little frustrating to pay in excess of $2k USD per night and be told that liquor isn’t included. We did the backstage tour and show (which was a phenomenal production) and didn’t want to drink wine. We were told that wine is included, but anything else is an additional cost. When we were ready to leave (the show is 2+ hours) we had to wait behind for 20 minutes while the stadium emptied, because we didn’t bring a credit card and they were having difficulty charging to our room. When we had dinner at HA, we ran into the same complication- wine was included, but liquor was an additional cost. 5) Additionally, we had read about a fun grill night on the beach on Mondays. We had asked our agent to book this a month out from the trip. Alberto alerted me that this event was sold out. When I asked to speak with Alfredo (guest experience manager) I was told that actually, “there are certain events that aren’t available for all guests to book.” I believe that this likely goes hand in hand with my point below. 6) If you want to relax and enjoy your vacation and are easily bothered- stay in Mayakoba. LCDLP is a newer hotel and it looks like their marketing strategy is to have influencers visit the property. On our first full day (Saturday, 06/14) we sat down at the main pool to relax. 2 young ladies were essentially taking the same photo over and over again for 2 hours on a professional camera, then using a video camera.These young ladies proceeded to then stand/walk/kneel on the leaf lounge chairs directly in-front of us for nearly 40 minutes. Anytime that we were in the tequila room, or the “chocolateria”, someone came in with a go-pro, or a professional camera, so we just stopped going. To book-end our trip, we finally felt well-enough to attempt a meal on our last night. We got dressed-up and went to Lumbre. We love Northern MX cuisine and it was amazing(we highly recommend the bone marrow and NY strip.) During our meal, a woman in a bathing suit came in with a man with a laptop. They proceeded to sit down and edit his YouTube video right then and there. I apologize for the length of this review. If anyone is considering spending the amount of money that even the base room costs for LCDLP, I felt that it was necessary for you to know the good and not so great feedback. The resort is stunningly beautiful with unobtrusive design that blends into nature, the rooms are well-appointed, the service is wonderful and the food is spectacular. However, in our opinion (we are 35+ year olds traveling without children who enjoy luxury travel) LCDLP is not a luxury resort, it’s a mid-range resort with a designer outfit on. LCDLP should hire an advisor from the Four Seasons Group, the Ritz Carlton group, or a tried and true company that has done only luxury travel for decades. Those seeking luxury travel want to relax and escape from high-powered jobs, not be greeted by influencers taking video footage everywhere they go. Luxury travelers also want to be able to eat, drink, shower and brush their teeth freely without worrying about contracting E.coli. I understand that there is a deeply seeded issue with Mexican infrastructure that makes this difficult. In our stays at the Viceroy in Riviera Maya and the Rosewood Mayakoba this has never been a concern. Mexico is a beautiful country with wonderful culture and I’m so sad to say that thanks to LCDLP, I don’t think that I will ever be able to get my husband to return. While there were highlights, we lost a week of vacation time, my birthday was ruined and what was meant to be my “reward” after going through IVF for a full year left us both so sick that we could barely get on the plane home

This is a TRUE 5 star, all-inclusive resort. From the premium lush bedding, to the over the top amenities, and personalizations from the staff - everything was top notch from the moment we found a LCDLP representative at the airport for pickup to the moment we were dropped back off four our departing flight. Special thank you's to our butlers Alan and David who went above & beyond to make us feel special during our 5 night stay celebrating our 5 year anniversary. They had a bucket of sparkling wine & dessert delivered on our arrival day just before dinner for happy hour and again a few nights in. They were so helpful with dinner reservations and making slight tweaks to our schedule while onsite. The staff is what really sets this place apart! All pool and beach staff took such great care of us, special shout out to Santos who never let our drinks get to empty while on the beach one afternoon! Kevin at the lobby bar is also incredible and makes the best drinks - 10/10 for his lychee martini. Basically if you want something here, just ask- staff will absolutely do their best to accommodate as best as they can and make sure you're happy. Sky Bar is where we spent many afternoons enjoying the daily dj's that they had up there for some upbeat music which was very fun. Xpeleo was such a unique experience that we would absolutely recommend taking advantage of if you like adventure and are ok with getting wet and crawling through some tight spaces on an early morning. Our guides Luis Filipe and Akari took such great care of us and made us feel super safe while explaining the history behind the caves & helping us to learn more about the stalactite formations. Such a cool experience. Sunday Brunch was also a very fun experience once we made it inside. It is hot, as other reviewers have said, especially waiting for a table (which doesn't happen at LCDLP so is a one off experience for this) but we found it to be worth it. Had the best sushi roll I had all week here- so fresh. Getting to experience the tasting menu & wine pairing at Ha was the highlight of our trip for sure. Each dish was a HIT and the wine paired was excellent. Once our server Josue learned of our love for different wine regions & knowledge he just lit up talking to us about all of the options which was very fun. If you're looking for a place to celebrate a special milestone, whether a birthday, honeymoon, or anniversary, this is the spot to go! Truly incredible and can't wait to come back for a future trip.

This resort is incredible. The room & amazing bed & views, the pools, the bars and amazing bartenders, the private transportation & fun drivers, the restaurant options within all 3 resorts, the unique experiences only available to La Casa De La Playa guests, and the wonderful staff that work here truly set this stay apart from other resorts that we’ve been to. David & Alan were top notch butlers and every request was answered or delivered within minutes. I’m so glad that my wife discovered this place on social media as we will 100% be back.

This hotel is the epitome of relaxing, romantic, and rejuvenating. The staff exceptional, the rooms immaculate, the food to die for. Could go on and on. Do yourself a favor and go here. Our butler team of Alan, and David went above and beyond. They got us everything we wanted and more. Had a few very small problems which were addressed and more than fixed by management.

Dubbed the Rivera Mayah’s living sculpture, La Casa De La Playa has exceeded already high expectations from both previous visitors and first timers. Having been in 2023, we were eager to see if the memory of our previous stay holds up to what LCDLP still offers and also bringing friends along to see how their first experience is. LCDLP still delivers an unparalleled service experience with everyone stating “it’s our pleasure” to our requests. Servers worth mentioning include David and Alan butlers (who juggled morning coffee delivery requests, changes to our jellyfish lab tour, and bringing chicken soup and electroylte drinks to our friends room who had a upset stomach), main pool server KehZac, Sky Pool server Miguel, and Restaurant Ha server Jorge. The staff are impeccable. The architecture of the grounds are simply stunning, even if that’s not your thing. Designed in such a way that you always have a cooling breeze. The Mayan artwork is displayed around every turn and makes for numerous “xelfie” opportunities. We even had some furry Rivera Mayan ambassadors make an appearance one morning : two spider monkeys and a coati. Further driving home the immersive atmosphere experience. The food continues to be world class and quite approachable across all LCDLP restaurants. While Xal is still finding its new identity with gentle surveys after each meal, I appreciate the effort in gathering guest opinions here. We enjoyed all three meals we had at Xal. Centli and Lumbre offer exquisite and delicious Southern and Northern Mexican interpretations respectively. Tech de Luna never disappoints. The private transfers to and from the airport and the parks are really nice when compared to how the other resort guests are treated. Oh and the new terminal 3 private XCARET LOBBY just outside of airport doors to LEFT is a nice bonus. Slight missteps for us : XAL : table in rear next to bar and kitchen is very warm. We did our dinner tasting (as well as lunch) there and were quite sweaty by the end of the meal and eager to get back to AC which slightly took away from being able to savor the dishes being so artfully and thoughtfully presented. Moving the table slightly further towards windows or even to another room would’ve been much better (we were only diners at this point so it was available) and granted we could’ve asked but didn’t want to be “those people” Coffee from room service was weak (both americano & Oaxaca lungo) and the coffee machine in room is only espresso pods, which we added to our delivery coffee to give it a boost. The digital photo package should at the very least be included for LCDLP guests especially since it’s only a download and not even printed, the cost seems negligible for Xcaret group and would be a nice LCDLP only perk in the parks. A really nice perk would be the new ATV experience at XPLOR being either discounted or free for LCDLP but I can understand this being new and probably already crowded. Overall still highly recommend!