La Casa de la Playa

I’ll make this as short as possible to clarify some narratives I saw on TripAdvisor. Service… This is the epitome of a 5 star resort. The level of personal service you receive from everyone, especially your concierges (shout out Memo and Francisco) is unmatched by any other resort we’ve gone to. Most resorts the concierge is kind of a fake unneeded luxury you pay extra for that doesn’t actually improve your stay. Here your concierges are what you dream that actually means. They handle literally everything for you with such grace and preparedness. And they reach out with ways to improve your stay you didn’t even think of. The food… you will not think you’re at an all-inclusive resort here. We’ve been to arguably the best all-inclusive resorts including examples like Mousai in Puerto Vallarta, but nothing comes remotely close to the quality of food you get here. It’s better than even non-all-inclusive resorts like Ritz Carlton’s and Four Seasons we’ve stayed at. Ha and Xal were the biggest highlights. And FYI Ha does now offer a free wine-tasting with your food tasting menu which was awesome. I saw many reviews complaining they were charging for these wine tastings previously. Glad they changed that. But even the other restaurants are miles better than any other all-inclusive. The exclusivity… you feel like a VIP staying here. Many times we ate lunch or dinner at the restaurants and we were literally the only people in the restaurant. Many times we’d be at the rooftop pool or on a beach bed near the ocean and we were the only people there. When it’s “busy” that means you’ll see maybe 3 or 4 other couples. It feels like the staff outnumbers the guest at least 3 to 1. This provides that unique special experience you don’t get at giant resorts. The room… giant modern rooms with perfect ocean views. With the best welcome/turndown service/minibar/coffee amenities we’ve had in a room. The experiences… we did the cenote dinner (one of the most unique dinner experiences you’ll see. Food was good too. Not Ha good obviously but still good. But you’re the there for the unique experience). We did the Xcaret backstage tour (this whole thing was maybe the most VIP experience you can have. You can read up on it for details, but maybe the coolest part is how at the end they whisk you away like you’re the president and within a couple minutes of the show ending you’re already riding away in your black suv back to the hotel). And we did the Xpeleo private tour (it’s early in the morning but worth it. It’s at Xplor park where you get a private tour of the underground water caves there before the park even opens. Super cool. And afterwards you can just stay at Xplor and knockout their activities in a couple hours before texting for your private ride back to the hotel). And we were going to do the special dinner in the beach one night but I got a little sick so we just ordered room service (also the best room service food we’ve had). TIP: book all these things as soon as you book your vacation by emailing the resort so you can get in contact with your concierges. Unique cool things… what’s cooler than an entire wine cellar you have 24hr access too? Or a tequila/mezcal room, or a chocolate/treats room that’s open 24/7? We’ll be coming back as soon as possible. We never go back to the same resort, but this place might have finally earned a permanent yearly spot on our vacation list.

Casa de la Playa completely reset the bar for luxury travel. We've stayed at several high-end resorts, but nothing has come close to this experience. From the moment we arrived, the service incredible. Every staff member anticipated our every need without ever being intrusive. The property itself is breathtaking. Our suite was incredible. The food deserves its own review. Every restaurant was outstanding, but the culinary experience at HA and Omakase (Tah-Xido) were stand outs! Centli was amazing as well. The presentation was artistic without sacrificing flavor, and every course felt like a true experience rather than just dinner. Don;t sleep on lunch by the pool, it exceeded our expectations. One of the things we appreciated most was how peaceful the resort felt. It never felt crowded, because there were literally only a handful of guests. We ventured over to Arte for the breakfast buffet, speak easy and upbeat vibes. It was an easy walk between resorts. The included experiences, premium drinks, transportation, and overall attention to detail made the all-inclusive concept feel completely different from anything we've experienced before. There were no hidden upsells or constant sales pitches. If you're celebrating a honeymoon, anniversary, or simply want to spoil yourselves, I honestly can't recommend Casa de la Playa enough. It isn't inexpensive, but after staying here, we truly felt like it was worth every penny. We've visited many beautiful places, but Casa de la Playa is the first resort that's left us saying, "We're definitely coming back."

Casa de la Playa is truly on another level! From the moment we arrived, we were blown away by the personalized attention and the genuine care shown to every guest. From the concierge team, mayordomos, bartenders, servers, hosts, and drivers — everyone went above and beyond to make our stay unforgettable. Our experience started about a month before our arrival with my concierge, Naomi Ruiz. She helped me plan and reserve everything from special dinners at Xcaret Park, hydrotherapy, massages, and our cave tour at Xplor Park. Her customer service exceeded my expectations, and she made the planning process so easy and special. We celebrated our 20th wedding anniversary at Casa de la Playa, and it was truly an unforgettable experience. Every detail, every gesture, and every thoughtful touch made us feel incredibly special. The restaurants are on another level — the food, service, and atmosphere were amazing. The rooms were absolutely WOW! They are spacious, beautiful, and have breathtaking ocean views. What impressed us the most was the attention to detail and how everyone made us feel cared for. Karina also made our stay even more special with the way she treated us and continued to assist us with a few things even after we had already left Casa de la Playa. A few people who really stood out and made our experience even better were Angeles, Santos, and Abram. Thank you for making our anniversary celebration so memorable. Casa de la Playa is more than just a resort — it’s an experience. We will definitely be returning! ❤️

La Casa de la Playa (CDLP) is an absolutely stunning property. From the moment you arrive, it is clear that every single detail has been thoroughly thought through, right down to the custom scents engineered for each unique space. The accommodations are spectacular. Our room was massive, beautifully appointed, and featured a wonderful outdoor terrace complete with a hammock and a private plunge pool that we thoroughly enjoyed. We actually ended up staying in two different rooms during our trip due to a minor issue with the first one, but you truly cannot go wrong with the view here. Our first room looked out into a lush wall of trees, which felt incredibly private and serene. Our second room sat just above the tree line, giving us a gorgeous view of the ocean. The service across the board was completely impeccable. The private airport drivers were incredibly kind and lovely. Our dedicated butlers, Gabriela and Francisco, went above and beyond every single day, constantly looking out for us and finding ways to elevate our stay (which was a tall order considering everything was already flawless!). Service at the restaurants and pools was equally outstanding, and a special shoutout must go to Luis at the rooftop pool—he was absolutely incredible and anticipated our every need. Even the in-room amenities are elite; they provide top-tier slippers, high-quality sunscreen, toothpaste, and even fresh aloe vera for those sunny days. The food was good everywhere, but because everything is a multi-course culinary experience, we did get a little tired of heavy fine dining for every single meal. We were incredibly grateful that we had cross-property access to head over to Hotel Xcaret Arte to grab something casual and simple when we wanted to change it up. A couple of pro-tips for future travelers: The Parks: While the included Xcaret parks are incredibly fun, if your main goal is to spend all day park-hopping, you are better off booking at Hotel Xcaret México or Arte. You come to CDLP to truly stay at CDLP and soak in the exclusive boutique environment. The Spa: We ventured over to the Muluk Spa at Arte for massages and facials, and my biggest recommendation is to skip the trek and book your treatments directly at the CDLP spa instead. Lastly, the sargassum seaweed was unfortunately quite bad during our stay, making the beach unusable for most of the week, though it did clear up and look absolutely beautiful on the day we left. Thankfully, the property has so many jaw-dropping pools and hidden nooks that the beach being out of commission didn't ruin our trip at all. We will absolutely be back!

excellent service..excellent food…excellent experiences…they really make you feel like royalty..made my booking through amex platinum as it is an fhr and got the room upgrade and other perks….that was done around 3 months ahead of my travel date and quickly got in touch with the hotel to make reservations for the experiences we wanted to have as we had 2 rooms 5 guest total..Nicole Dugay replied back and basically took care of the entire trip for us and got the experiences we wanted for every single night..she is so professional and amazing at what she does..a true superstar..the experiences sell out quick as they are very exclusive so you have to make reservations ahead of time..we loved the experiences we booked..just amazing..dinner at HA restaurant…cenote dinner…islote maya dinner..backstage and dinner to the show at xcaret all incredible experiences…the staff go above and beyond to make your stay truly memorable…Santos at the beach area is one Amazing employee always with a smile on his face and ready to take care of anything you might need also our butlers guillermo and david always making sure we were doing well and asking if there was anything they can do to make things better..bottom line once you experience La casa de la playa it will be very hard for you to go elsewhere.