La Casa de la Playa

Our trip to La Casa de la Playa was unforgettable. We’ve been lucky to stay at some beautiful places before, but this property is on another level. The design is so stunning that I kept stopping to take photos of the spaces themselves. Every corner feels intentional. Like, architectural art. It’s the kind of place where you look around and think, “How is this real?” The staff made the experience even more exceptional. Every interaction felt warm and genuine. They anticipated what we needed before we even asked and made us feel completely cared for from the moment we arrived. Their attention to detail and kindness elevated the entire stay. Shout out to Memo, Guillermo, and Laura in particular! And the food. Truly mind blowing. Each restaurant delivered something different and unforgettable. Tuch de Luna, Xal, and Centli were all s spectacular, with plates that were as beautiful as they were delicious. La Casa de la Playa is more than a resort. It’s a place that stays with you long after you leave. We’re already talking about when we can go back.

What a beautiful resort. From the staff, to the grounds, to the food, everything was 5 star. It’s one of the most unique experiences i’ve had while traveling (which I do a lot). Not a crowded place, the service was personal and everyone worked to make our vacation perfect. The skybar staff was amazing, if you go to Xal make sure to ask for Miguel. The lunch menu 10/10, some of the best oysters i’ve had, along with the burger and tuna tartare. The tasting menu at Lumbre was outstanding and the sommelier was great. A trip that was hard to leave because of such caring and hard working people at a beautiful resort that felt like paradise but also home. Looking forward to our next visit!

Had a wonderful experience here, was truly a vacation. The butler's were so kind and helpful. They made recommendations, reservations, helped us find our way around, set up rides for us to get around and more. We spent most of our time on the grounds, didn't even mind spending time in our room with the beautiful ocean view and the private balcony was like an experience in its own... with the bed, chair, private pool, jacuzzi & hammock we just relaxed and enjoyed the company. The pool side and beach was very quiet (music playing but not a lot of people) and relaxing with wonderful service. We had a lovely time we didn't want to leave.

Spanish Englis Spanish English The service and care we received at Casa de la Playa were excellent; my husband and I thoroughly enjoyed our stay. We are a couple who appreciates tranquility and good food, and everything—including the spa services, massages, transportation, housekeeping, and dining—was outstanding. Laura, our butler, was incredibly helpful with our dinner reservations, and every meal we had was absolutely delicious. Santos, the staff member attending to guests on the beach, is excellent at his job. The staff at th The service and care we received at Casa de la Playa were excellent; my husband and I thoroughly enjoyed our stay. We are a couple who appreciates tranquility and good food, and everything—including the spa services, massages, transportation, housekeeping, and dining—was outstanding. Laura, our butler, was incredibly helpful with our dinner reservations, and every meal we had was absolutely delicious. Santos, the staff member attending to guests on the beach, is excellent at his job. The staff at the Touch de Luna restaurant also provided excellent service. The only downside at Casa de la Playa is that they can be slow to respond via email, but I found that calling them directly resulted in much more efficient assistance.ond via email; however, when I called by phone, they were much more helpful and were able to resolve all my questions regarding reservations and extra costs.

Me and my husband stayed in the Master Suite Ocean Front. There's only one room like this in the resort. With taxes and fees, it goes for about 4k per night. A little bit about us - we are luxury travelers who have traveled across the world. We rarely write reviews because mostly when we have an issue with a resort, it's taken care of at the resort while we are there. So it does pain me to write this review, especially because we were hoping La Casa De La Playa would become our go-to all inclusive. But sadly our experience toggled between extraordinary and extraordinarily frustrating. First the good - the room is spectacular. It is probably the best room we have stayed in outside the overwater bungalows in Maldives and Bora Bora. The views are breathtaking, the private pool is warm, cozy, and the decor is really cool. The food is delicious, by far the best we have had in any all-inclusive resort in the Caribbean and/or Mexico. Each restaurant in the resort is amazing (you don't need really need to go to the restaurants at the other resorts (except Ha and Xaak). Cocktails were also well-made, balanced with flavor (not sugary). Selection of tequila and mezcal is wonderful and appropriately high end. Our butler Alberto was really great and the staff at the restaurants and bars were friendly and efficient. Both the pools in the resort have remarkable views. The architecture of the resort is truly one of a kind. Now for the bad, or should I say confounding - you have to make reservations for restaurants and this supposedly special cenote dinner, but it took someone weeks to get back to us via email so we could make the reservations. It was quite unnerving to not hear from anyone after dropping a lot of money on a resort. Once we heard from someone, we were told many of the things listed as activities (like wine and tequila tasting) were actually extra. Once we got to the resort, this lack of information continued. There's no central booklet that includes information about all the restaurants, timings, and special menus. Upon arriving, we were greeted with paperwork outlining all kinds of steep cancelation fees, for missing dinners. This peeved us right away. How are you offering rest and relaxation without providing any flexibility. For our very first dinner, we showed up to Xaak and were told we needed to pay extra per person for premium wine pairing. Ok, no big deal, but would be great to get this info beforehand, not in the middle of my meal. But also - why not just include it at this price point for the room? And by the way - the quality of the house wine at the resort is sub-par for the price. Our cenote dinner was cancelled because of weather, and instead, we were given the option to sit with strangers in the wine cellar. I declined that but was told there weren't any dinner reservations available. We were sent to dinner at a sub standard restaurant that offered no comparable tasting menu. The server got us excited about making things right with the catch of the day, a nice lobster tail only to be told again that it is part of premium menu and would be extra. We returned to find even the restaurant on site was doing some grill menu and not their regular menu - again something we are not told until the moment we get there. Our substitute butler also communicated poorly with us about which mezcals were included and which were not, which ruined our night cap. At every moment, there were hidden upcharges. I emailed the resort much of what I have posted above, and the manager came and offered us a free massage and honestly, we were ready to leave our complaints behind, and then it happened again. The next night, at Ha, even after checking with the butler about the wine pairing who assured us it was included, we were only told at the restaurant it would be extra. On our ride back to the airport, me and my husband reflected back on the trip and realized, no one bothered to come to us at the end of the trip and check in if everything had gone well. No one reached out after we left either. There were so many gestures that could have been made that would have made us come back. We even thought of celebrating our 15 year anniversary there by bringing our friends. Sadly, to save some hundreds of dollars, this company has given up lots of future business. I don't think they understand the true meaning of luxury.