La Casa de la Playa

We booked a first-floor Suite Beach front. Upon arrival, we immediately noticed almost no ocean view due to overgrowth. It also smelled like cigarettes because the neighbor was smoking on his patio. We asked if we could move to an Oceanfront suite, which had no beach access, but the view was amazing. The manager said our room move was a downgrade and that, because we booked through our travel agent rather than directly with the hotel, we had to sign an agreement to forfeit the $500 nightly difference if we wanted to "downgrade". I have never downgraded a room in my life, and I can tell you that the clear suite ocean front view was not a downgrade. We did move rooms, which was the right decision. The next day, I saw that they had rented out our "superior" room, which is double-dipping. We spoke to the manager again, and she would not budge on a refund because she said it was less than 24 hours ' notice, and we didn't book it directly. This did not sit well with us. BUYER BEWARE, Suite Beach Front rooms have NO ocean view. You can access the beach through the hotel without a beachfront room. They kept our refund, but we will never return to La Casa De La Playa.

Staying at La Casa de la Playa was beyond our wildest dreams. When we arrived, we were welcomed with genuine warmth and hospitality. The staff goes above and beyond with every request. The restaurants were amazing! Each meal was like a work of art and absolutely delicious. .Being a wine aficionado I loved the curated wine cellar. My husband loved the chocolate room. The beach and pools are second to none. They provide the perfect balance of relaxation and beauty. Whether lounging poolside or walking along the beach, everything feels peaceful, private, and impeccably maintained. La Casa de Playa was exactly what we needed refined, intimate, and unforgettable. Absolutely worth every moment.

Stunning property, great service, beautiful rooms and spectacular food. We will return for sure. Very quiet and elegant. Party time is next door at Xarte and only a short walk away. Only complaint is that the house wine is not great and there is a very small selection. Wine list is extensive and varied but exorbitantly expensive. E.g., a Santa Margherita that is usually around $20 is over $100 Cdn.

Wow. I’m not sure where to begin. Every detail of this magnificent resort deserves praise. From the architecture, to the natural stone, gorgeous wood, soft sheets, inviting pool, striking waterfront, serene spa, culinary genius, curated alcohol experiences, chocolate bar, world class art, genteel staff, luxurious amenities… all of it. I’ve been fortunate to stay at some of the best resorts in the world. I would put La Casa de la Playa above all of them. No exaggeration. The harmony with nature is palpable. But yet no creature comfort is spared. The restaurants showcase the best of Mexico, staying true to each region highlighted at the individual dining location. Also be sure to inquire about a dinner on the beach. Exquisite! Should you desire a day on the water, there are several first class yachts to choose from. I would like to give special commendation to hotel PR manager Alan, as well as butlers Gabriela and Neftali, servers Esaul and Miguel, and bar manager Sergio. If you are considering an all inclusive 5 star Mexican getaway, you will be hard pressed to find a better option.

Miguel from the rooftop is a 10 star person! One night our family wanted to eat appetizers at the sky bar. He went above and beyond and tailored to our every need. And he also thought of things we did not even know we needed! He made our whole vacation.