Mahekal Beach Resort

RUN AWAY FROM THIS RESORT! We booked here and after reading the refund policy, we then booked a 2nd better suited room and then decided we had to cancel for timing reasons. We initiated refund process and initially got an email that the refund process was started and “not to worry”. We were not happy it would take up to 3 months for a refund especially since we cancelled within 48 hours of even making the reservation and well within the refund policy guidelines! Well 3 months have come and gone and no refund issued and now no response to our emails! We have initiated charge back process with our bank and will also report this business to all the relevant agencies but do not book with this horrible place!!! Absolutely unacceptable and many many reviews reporting the same thing!

Dont make a reservation with this hotel, you want get your money back if you cancel your trip even if you have a fully refundable reservation. I had a reservation that was fully refundable and i had to change it. After some time i e-mailed them and get the ansver that it will take upp to 95 business days to get the money back. After 105 business days i contacted them again and ask for my refund, but they dont answer me, and i still have not get my refund back. Hopefully Mastercard can help me

Enjoyed our morning breakfast with Enrique. Staff was great.

What's going on at Mahekal? I've stayed many times at the old Las Plalapas. Wanted to go back and give Mahekal a try since they took over Las Palapas. First, I couldn't get anyone to answer my emails or the phone. We called several times and the automated system just kept going in a loop never connecting to a person. I did make a reservation hoping to get our questions answered before arrival. Mainly about getting rooms close together for our family. Once it became apparent they weren't going to answer our emails or get the phone system working, we canceled our reservation well in advance of the cancelation window. It's been 3 weeks since cancellation and they still haven't refunded our $1,400 deposit or responded to any inquiries. What a shame, our family has many fond memories of staying at the old resort.

I stayed here for 5 nights with my husband and a 5 year old. We had an amazing time here, but genuinely I do think, other extras was not worth it. I would only go back for the same room - 45 (Ocean View Palapa). Location was superb! We could walk to Oxxo to get whatever we need - popsicles, snacks, beer, wine, tequilla and coffee! Yes, we only got coffee in the room for the 1st night. For anymore coffee.. struggle in the morning or walk to Las Olas. All their trained staff on ground were so warm, welcoming and always greeted us with a smile. I would highly recommend their Spa - I had the best therapist in my experience. I got the Checkout Coupon that costed me USD 79 for 50 min. It was worth it. I would like to call out the name of my therapist - Oseaos who is just brilliant at his work. I would like to call out the amazing entertainers - Alejandro and Fanny who did take all the efforts to take care of the guests from age 3-60. My kid enjoyed the Braids and Sparkle, Paint the Turtle, Pinata and she was just immersed in the experience that I really really take back with me. I enoyed the Aquaaerobics and Bingo and also won! So special thanks to them for making it memorable for my family. We booked room-only for the first night and took half-board from the second night onwards thinking we're all set with the Breakfast and Dinner. I had very high hopes from the breakfast, but honestly, I wasn't too impressed. For dinner, if you choose to go Fuego (as opposed to buffet at Las Olas), you can only order anything within MEX 400 per adult. I understand that its a speciality restaurant and a really good one, but their menu has high prices which made me do the math all the time - something like - 400 minus 275 etc etc.. plus the tip. So that made me just check-out instead of putting the beautiful experience of the food that I just had. Also, note that half-board does not include any drinks - not even non-alcoholic. I was better off going for ala-carte, honestly. Tip to the hotel: Instead of putting a number limit, you could consider including something like - 1 app, 1 entree and choice of dessert/drink so that people are not doing the math even after paying for the package. I also used their Snorkel Service (for an extra charge) from "Dive Riviera Maya" who sits next to Starbucks. I would like to say, it was really a great experience for my family, despite the weedy way to get to the ferry, the guide Charlie and his assistance were awesome! One thing I was really disappointed was when I had requested them a night before for the late checkout they said they can accept late checkout until 1pm without any cost. But when we went to confirm at 11:30am, I was told I had to leave in 30 mins. My 5 year old was really hungry and we were leaving for lunch thinking we have time until 1pm. The receptionist asked me - do you have proof? and then he said you have 30 mins after that I will charge you. That left such a sour experience for me, I can't even explain how I felt that time. Like I'd let go of a lot of little flaws as I'm pretty well travelled, but somethings can just wash away the best memories you wanted to carry and return with same level of service and warmth. Its pure business, I get it. I would only return for the room. I would recommend against taking any package. Just pay as you go.