Mahekal Beach Resort

I traveled there from Canada. This resort was a fair bit more expensive than larger more traditional and other options we considered, however we thought we were getting a superior experience - we were wrong. This resort wasn’t bad, but it wasn’t worth the premium price. The grounds are very pretty & the service from staff was excellent. Comments regarding the room - we paid for a palapa room but downgraded to a gardenview main floor room: - palapa rooms have stinky musty mildewy smell - Often no hot water - Low water pressure in shower - Porous concrete floor in room is dirty - Limited storage for clothes & items - Very little counter & hanging space in bathroom - No shelf in shower to place your items - Ceiling fan on porch & bathroom fan don’t work - Slats on windows open to outside + beds are quite comfortable + fridge is regularly stocked Comments about the resort: + Excellent service, nice & quick to respond. + WhatsApp concierge service is convenient - A lot of beach seating either reserved for beachfront rooms or far back from water/rope. + Roped off area dividing resort from public area. Well monitored by security staff. - Small resort offers no evening entertainment or activities. - 4 Small pools - Only 1 A La Carte restaurant - No bars open before 11am for drinks of any kind (have to go to buffet restaurant or bring from room). - Fuego restaurant closed for renovations - Fuego bar hours 11am-10pm + Cocina restaurant 6:30pm to 10pm a la carte reservation required but easy to get. - Agave bar 4pm-12am - Itzi bar 11am-6pm - Las Olas bar at buffet restaurant 11am-7pm - Las Olas restaurant buffet for breakfast & dinner, a la carte lunch. Breakfast 7am-11am, lunch 12pm-5pm, dinner 6:30pm-10pm. - Spa prices are quite high $55USD for manicure. - Many things not included in the All Invlusive plan. - No guacamole or avocado or pico de gallo at any of the buffets EVER. Guac available only to order at lunch. - With the all inclusive plan you still have to sign a bill for $0 everytime you order a drink at the bar & after every meal. - Very noisy at night due to close proximity to bars & restaurants outside the resort. - Often run out of pool/beach towels This resort is geared towards people who are not looking for an all inclusive experience and are planning to use this more as a hotel and venture out for many meals and experiences.

Staff lovely, the food was great so many choices. It has 4 pools so many restaurants and bar options. Absolutely beautiful private and secure beach to enjoy.

Just got back from another magical trip to the Mahekal. My husband and I have been there more than a dozen times and it never disappoints. This time, our youngest daughter chose to have her wedding there, as the Mahekal has been her home away from home since she was a little girl. We spent ten days there with fifty of our friends and family. The wedding was stunning and perfect. The food was gourmet caliber and the drinks were strong and delicious. The resort has a unique spa-like, high-end quality blended with a rustic beachfront palapa experience, making it lovely and peaceful. But the best part of the Mahekal is the wonderful staff. They are quite simply exceptional. To a person, the entire staff was friendly and helpful, going above and beyond to make our guest experience memorable. Our butlers Roberto and Daniel attended to our every need and request. Ruben and his staff at the Fuego restaurant on site served us amazing dinners on two of the nights. Laura the wedding planner did an outstanding job with the wedding planning. And the staff at breakfast each morning greeted us with coffee and spectacular service. Thank you to Ruben, Manuel, Roberto, Daniel, Ignacio, Enrique, Juan, Marvel, Kimberly, Marcos, Carmen, Alondra, Yexani, Emelia, Oseas, Ismael and all the staff that served us at the wedding and at our breakfasts and amazing dinners. This is a beautiful resort with the most incredible staff you will find anywhere. We will be back!!!!

Mahekal is my favorite place to vacation, and has been for about 20 years! This year, many from my family stayed there for a niece's wedding. Many of us extended our stay because we have enjoyed our experiences there so much over the years. The breakfast buffet at Las Olas every morning is superb, but we are also able to order items from the made-to-order menu, including many local, traditional favorites. Manuel and Enrique are so attentive during breakfast!! Marcos, Ignacio and the rest of the wait staff are also wonderful. Yexiani, Emilia, and the hostesses always met us with radiant smiles in the morning! Supper buffets, whether at Las Olas or at La Cocina, are also fantastic--each evening had a different theme: including a Mayan Buffet, Carribean Buffet (our favorite--so much wonderful shrimp and sea food!), Mexican Buffet, and we were even treated to a Thanksgiving Buffet on Thanksgiving! Food was very flavorful, and beautifully presented. The desserts could not be beaten, either. We enjoyed tres leches cake, many fruit tarts, and peanut candy treats--we actually shared bites, so that my husband and I could try several each. Fuego Restaurant (on site) serves amazing seafood, and other culinary masterpieces. We enjoyed a birthday supper there, and ordered the jumbo Cuban Shrimp, which was the best shrimp I have ever eaten! I will have fond memories of that meal for a long time! Ruben, the manager of Fuego, has been at Mahekal for all of the years my family has come here. He truly is one of the reasons that we keep coming back, as he is so adept at making Mahekal visitors feel special! He told us that Fuego had very recently replaced its old pizza oven with a new pizza oven. Unfortunately, the oven was not year ready to be put into use, but we look forward to trying the pizza again on our next visit. Rooms were very comfortable. We like the individual palapa huts much better than high rise buildings that look so similar to hotels in our country. Our maid, Caty, did a lovely job every day to make our room spotless. Daniel and Roberto, who offered concierge services to many members of our family during our stay, were professional, efficient, and provided excellent services! I haven't even described the wedding services Laura provided my sister's family, or the wedding food, including hor d'ourves and dinner--again all superb, and beautifully done!

Mahekal is a beautiful resort located in downtown Playa del Carmen. The hotel is beautiful and the people are fantastic. Marcos, Enrique, Emilia, Juan, Manuel, Ignacio, Kimberly, Alondra, Isamel, Alberto , Roberto and the rest of the staff are amazing. This was our 6th time we visited. We can't wait to go back.