Mahekal Beach Resort

Fabulous place to stay with many activities. The restaurant on site was delicious for dinner. Spent 3 nights and included breakfast and dinner. I took the yoga class at 5pm on Thursday in front of their spa on the lawn. It was great.

The staff was very friendly and the food was great. The proximity to downtown is awesome if that of Internest.

I thought this was a serious business. It’s been 3 months since I booked a stay in this resort. When I read the Terms and Conditions it was clear that I had 8 days to cancel my reservation and get a full refund of my initial deposit. I’ve sent multiple emails without any replies, so I called the reception just for them to refer me back to send emails with a typical “we have nothing to do with the reservations team”. I’ve called their office multiple times too until they were able to answer a month and a half later from my reservation date, just to hear a “apologies for the inconvenience, we have had many emails because of the high season, but don’t worry, we’ll refund you your initial deposit, it just takes about 60 business days”. Here I am after their “60 business days” and no replies to my emails, nor deposit back in my bank account. I can’t review this business on reference to a stay, but about honouring their terms and conditions, it is definitely falling behind… Avoid this resort at all costs if you think your “free cancellation” policy will be respected.

This beautiful beachfront resort is a gem, but it has a few drawbacks that make it less than ideal. The price is exorbitant for Playa, and they charge extra for beach beds even though you’re paying $600 a night. Another issue was that my room key wouldn’t work to open the gym. I waited 20 minutes at the reception to get a replacement key that also didn’t work. They sent someone with me to check it out, but when I asked if I could get in later, he simply said, “I don’t know” and left, looking angry. I don’t know if he was expecting a tip, but it was rude and unprofessional. Overall, this resort falls short of expectations for the price you pay.

This resort is just a 5 minute walk from the center of Playa del Carmen’s Fifth Street. Yes, the marketing is accurate!! From the moment you enter the gate, a tranquil peace will surround you. We were well taken care of by Abraham (conceriege), who helped us tweak our reservation, Enrique (“Rick”) and Manny in Las Olas, Enrique the sommelier who helped enrich our evening meals with wine selection, and Edwin, an amazing bellman who arranged for a taxi to the airport. These staff members will ensure that we return - this time with our family!! The resort is literally beachfront and we had a lovely stay.