Maroma, A Belmond Hotel, Riviera Maya

Absolutely incredible location, with world class hospitality, amazing food and stunning facilities on site. This resort is truly one of a kind, I genuinely think it is one of the most memorable experiences I've ever had and would come back in a heartbeat!

Visited with my wife and two young children last week. The hotel is one of my favorite in the entire world and this was a return trip. The staff and service are amazing, the grounds and rooms are impeccable and the hotel has such a wonderful sense of place. We will continue to return for many years to come. The food is also amazing particularly the breakfast and the entire staff was so kind and friendly to our children. Love this hotel.

Genuinely one of the best hotel experiences I have ever had. Flawless service, beautiful grounds, gorgeous rooms. Truly an incredible experience.

I spent 8 nights at Belmond Maroma, recently renovated under LVMH (2023–24). This was my first time in Maroma, though I’ve stayed at other Belmond properties and visited Mexico many times. I met Executive Assistant Manager Belarmino Gonzalez several times; despite managing a full resort, he always made time to check in and have a lovely chat. His attentiveness clearly sets the tone for the staff. Breakfast is excellent and à la carte. Freshly made empanadas, especially the chorizo and queso, were a highlight. I met the pastry chef, who prepares daily baked selections delivered to the table. Service from Erik, Ricardo, Armando, and Maria was consistently efficient and warm, and breakfast manager Hugo was especially welcoming and attentive. Dinner at Casa Mayor (Arturo and Oswaldo) and Bambuco (Daniela) was equally enjoyable. Housekeeping was exceptional. Thoughtful touches like hanging wet clothes to dry and cleaning sandy shoes stood out. My ocean-facing room was beautiful, and my butlers, Emmanuel and Carlos, were outstanding. Emmanuel’s calm, soft manner immediately put you at ease. The team also surprised me with a birthday cake and thoughtful treats, including a book on Mérida, where Belmond will soon open a new property. Activities were well curated, including an engaging tequila tasting with a knowledgeable bartender, and daily jungle yoga with excellent instructors Katia, Jessica, and Adri. Although sargassum season arrived early this year, Belmonds location in Maroma bay limits accumulatio somewhat, and the hotel actively maintains the beach. Poolside service from Gibran, Jorge, and Onesimo was attentive throughout the day, including handling towels, drinks, skincare, snacks, and shade adjustments seamlessly. I ended most days at the spa, where Laura always brought me a refreshing honey lemonade. Bliss! A wonderful birthday stay, and I look forward to returning.

We leave in Miami and recently stayed at Maroma Hotel in Riviera Maya. We flew into Cancun. the resort is a short 40min ride from the airport. The stay was simply wonderful! From check-in to check-out, everything was impeccable and full of special moments ✨ The arrival ceremony with copal and margaritas already set the tone for the experience—very authentic and welcoming—and Omar, as our butler, made all the difference, always attentive and available. We also loved the coffee left at our door every morning at 7:30—a simple touch that made a big difference in our daily routine. And breakfast, featuring a different coffee each day from a distinct region of Mexico, was always a delicious surprise and a very special detail. The drinks by the pool and at the beach were incredible, always well-crafted and perfectly suited to the atmosphere, and the spa treatments were truly fantastic—one of the highlights of the trip. The visit to the jungle, with the explanations about the local fauna and flora, was something very special, unexpected, and it brought an even deeper connection to the place. Bambuco and Woodend were, without a doubt, the standout highlights—both in terms of quality and the overall experience. The drinks and food were sensational, everything executed to perfection. It was great to see how Mayan traditions combined with Mexican hospitality are present throughout the entire journey.