Maroma, A Belmond Hotel, Riviera Maya

One of the best Hotels we have stayed in! Every thing was just great! The location is great and you really don’t have to leave the hotel! You feel at home and the staff and the manager all make you feel at home! Great food and great place to relax! From Omar our personal “Butler” who was always there for us and the manager of the resort who made us feel as part of the family! Great place

We are a senior couple with 40 years of international travel to luxury hotels. First, the service that we received at Maroma, from all personnel including the bellmen, wait staff, housekeeping/turn-down service, beach/pool staff, spa personnel, and our hostesses, was exceptional. Everyone was extremely kind and a pleasure to engage. Second, the room was great, very well-furnished including plenty of closet and dresser space, very comfortable bed, and excellent lighting and temperature controls. The room included daily coffee service, daily water bottled, closet including robes, caftans, slippers, sandals and umbrellas. The turn-down service was exceptional and included bedside water, small pastry, slippers at bedside and any or our loose clothes and bathing suits were put on hangers. Third, the food was also excellent at Freddy's Bar and Casa Mayor with many authentic Mexican dishes. Lastly, the site is beautiful. The hotel building are interlaced with the jungle and beach. Maroma beach is beautiful and well-maintained. The chaises were wide and extremely comfortable. And the Maroma is small and the beach did not feel at all crowded. The pathways through the jungle between buildings are beautiful and lit-up by candles at night. As a non-foodie, my only very small criticism is that the menu options are limited, but again, everything we ate was fresh and delicious.

I cannot emphasize enough: if you’re looking for thoughtful, attentive and timely service; clean rooms and lots of amenities; quiet and understated surroundings; and a boutique feel This is your resort.

From reception to check out the most courteous, professional, customer oriented service I have ever experienced. Worth every penny. Highly recommended

Was it the beautiful welcome we received upon arrival? Was it the exquisitely appointed rooms that felt like an apartment rather than a hotel room? Was it the attention to little details in the room. The slippers, the caftans, the interesting books, the tiled sinks, the luxury products, the Mexican inspiration...? Was it the delicious and timely coffee service? Was it the fitness center equipped with a massage therapist, good equipment, snacks and cold towels? Was it the breakfast service where homemade tortillas are abundant, the fruit is plentiful, the pastry basket is different each day and the pour over coffee is a cultural experience? Was it the wooden carved lounge chairs with comfortable cushions, chairs for all the guests, and beach attendants who are ready to take care of your every need? Was it the surprise of daily cocktails, fresh fruit, cooling mist or sorbet? Was it the beautiful well-maintained beach and grounds? Was it the spa with it's welcoming staff, well trained therapists, hot pool, and well stocked clean locker room? Was it the fantastic, interesting, beautiful and delicious dinners at both restaurants? Was it the fact that on one day two employees said when we had a request, "Anything is possible!"? Was it the sommelier who guided us through the wines of Mexico? Was it the bartender making interesting and unique cocktails? Our list could go on and on... What we know is that everyone wanted to make sure our week at Maroma was special. Each staff member was there to provide a service, and it is obvious they are very proud of their work and their country.