Maroma, A Belmond Hotel, Riviera Maya

Stunning property with so much character and charm. The service is exactly as you would expect. True five star experience. We typically stay at Four Seasons. This was our first Belmond, certainly not our last. Well done all around. Food is amazing too!

Could not be ANY better! One of the best services ever experienced, and we often book high end hotels and worldwide leading hotels - the top of the world! All staff members are each a true highlight! In particular, we would like to mention Sabrina, Jean-Luc, Leslie, the head sommelier, the head chef, the spa staff, the pool staff - simply ALL are exquisite! This gem remains a dream destination - with fair value for money, although not "cheap", but very well managed!

Is best hotel all over Quintana Roo. Service, food quality, rooms are all above my expectations. Check in and check outs take time at your own room, this process makes your check in and check outs easy and fast. All staff knows your name and they also remember what you like and what you don’t like (food, beverage, food restrictions, and all your type of preferences)

I made the decision to take my sister and her family to the Belmond Maroma to celebrate her beating breast cancer. It was the best decision we could have made. Every aspect of the resort is amazing. However, I cannot explain how amazing every single staff member treats the guest. Everyone is procession, attentive and makes you feel like royalty. Sergio and Axel on the Beach we fun, funny and were always making sure we were comfortable and had more than what we thought we needed. Do not hestiate if you are planning a stay!

If you want your every need catered to even before you are aware of them, then Maroma Resort And Spa is a dream come true for you. You are greeted by name out front by your personal agent who checks you in on the spot without having to stand in line at a checkin desk. You are also offered complementary marguerites. You are then taken on a private tour of the property on your way to your room. Ours was a magnificent ocean suite fit for a King, Queen, and/or Lovers. Breakfast is delicious with lots of healthy choices, a beautiful view, and service to match. Next we met with one of our personal agents of the day to arrange our itinerary for the next few days. We decided on scuba diving based on the hotel property, a half day private tour of nearby Mayan archaeological sites , and a tour and swim in uniquely beautiful cenotes (ie open underground water caves with stalagmites). Then onto a pristine fine white sand beach with warm ocean water reflecting many shades of blue and green while gently lapping up against the shore while playing soothing lullaby like sounds made by the waves. Magically someone appears to clean your sunglasses, something I have never experienced or for that matter even thought of. Next lollipop cucumbers with spice, again another first. I could go on and on, and this is just the first day. But I am signing off so I can enjoy this blissful paradise unfettered. Stay tuned, you never know what new joyful surprise Belmond Maroma Resort will come up with…😊😊🙏🙏😉😉