Maroma, A Belmond Hotel, Riviera Maya

Is best hotel all over Quintana Roo. Service, food quality, rooms are all above my expectations. Check in and check outs take time at your own room, this process makes your check in and check outs easy and fast. All staff knows your name and they also remember what you like and what you don’t like (food, beverage, food restrictions, and all your type of preferences)

I made the decision to take my sister and her family to the Belmond Maroma to celebrate her beating breast cancer. It was the best decision we could have made. Every aspect of the resort is amazing. However, I cannot explain how amazing every single staff member treats the guest. Everyone is procession, attentive and makes you feel like royalty. Sergio and Axel on the Beach we fun, funny and were always making sure we were comfortable and had more than what we thought we needed. Do not hestiate if you are planning a stay!

If you want your every need catered to even before you are aware of them, then Maroma Resort And Spa is a dream come true for you. You are greeted by name out front by your personal agent who checks you in on the spot without having to stand in line at a checkin desk. You are also offered complementary marguerites. You are then taken on a private tour of the property on your way to your room. Ours was a magnificent ocean suite fit for a King, Queen, and/or Lovers. Breakfast is delicious with lots of healthy choices, a beautiful view, and service to match. Next we met with one of our personal agents of the day to arrange our itinerary for the next few days. We decided on scuba diving based on the hotel property, a half day private tour of nearby Mayan archaeological sites , and a tour and swim in uniquely beautiful cenotes (ie open underground water caves with stalagmites). Then onto a pristine fine white sand beach with warm ocean water reflecting many shades of blue and green while gently lapping up against the shore while playing soothing lullaby like sounds made by the waves. Magically someone appears to clean your sunglasses, something I have never experienced or for that matter even thought of. Next lollipop cucumbers with spice, again another first. I could go on and on, and this is just the first day. But I am signing off so I can enjoy this blissful paradise unfettered. Stay tuned, you never know what new joyful surprise Belmond Maroma Resort will come up with…😊😊🙏🙏😉😉

Amazing resort topped only by its spectacular staff and service. We spent 4 nights/3 days and by the second day everyone knew us by name and knew what we liked. Service, Food and property are top notch. Special shout out to our hosts Omar and Fernanda. No mater what we asked for their response was immediate. Though property is not all inclusive they offer a lot of amenities like an amazing full breakfast, snacks like fresh fruit, ice cream cones, passed around at the pool all complimentary... Also Water always available free of charge and in the morning they deliver a fresh pot of coffee to your room!. You tell them what time you want it, you open your door and its there!!! Food is great. We did eat at their steak house Woodhouse one night. I can say the food was fantastic but it also came with a pretty hefty price tag! All and all.... I can't wait to to back!

Spent four nights here over the July 4th weekend and cannot say enough good things about this spectacular resort. A feast for the senses in every respect, with amazing food, beautiful design, impeccable service, and an incredible spa. They have thought of everything in their quest to make this the most relaxing, enjoyable experience you could imagine. From the welcome ritual to the morning coffee delivery to your room to the thoughtful, attentive touches at every pool, every moment is a delight here. Morning breakfast is the usual Belmond extravaganza but with a twist - items are mostly a la carte but every breakfast starts with a box of pastries and a juice shot delivered to your table to start your meal. In the afternoon, staff come around the pools with a treat (we experienced a mini cocktail, small taco bites, fried plantains, and popsicles). In the evenings, the paths are lit with candles and a wonderful smudge/incense burns so that your walk through the property is a visual and olfactory experience. Wildlife abounds and the sounds of nature are like a soundtrack for each day. Everyone learns your name and treats you with true warmth in every interaction. Every moment of the day exudes the meaning of the word hospitality. I wish I could name-check every person we interacted with, as they are all deserving of being recognized. We never even left the property because it was so fantastic. The spa was next-level, with a hydrotherapy experience that we indulged in every day in addition to spa treatments one afternoon (that were exceptional). We tried both restaurants and both bars, and every bite and sip was truly incredible. Try the Mexican wine offerings, as they are flying under the radar and deserve more attention. We also booked the agave experience, which was a fun way to try some mezcals and tequilas you won't easily find outside of Mexico. Maroma is absolute paradise and worth every penny. Don't let complaints about sargassum season scare you - the pools and pool-service are so wonderful that it doesn't even matter if the beach is covered in the sargassum. The views are still lovely and the experience is still perfection. Kudos to the management for creating an exceptional experience for guests and fostering a warmth between guests and staff - everyone was a delight! I was extremely sad to leave this wonderful place and will return.