Maroma, A Belmond Hotel, Riviera Maya

From the moment we arrived at the Belmond Hotel, we were treated like VIPs. The warmth and professionalism of the staff made every moment—from check-in to check-out—feel truly special. We originally planned to stay just a few nights before moving to another hotel for a friend's wedding. However, the contrast in service was so stark that we chose to return to the Belmond, even though our second reservation was non-refundable. That's how impactful the experience was. Every staff member—from the front desk hosts and bellboys to security, bartenders, servers, and housekeeping—delivered exceptional service. The attention to detail was evident everywhere: in the design, culinary offerings, and thoughtful guest gifts. Special thanks to JJ the bellman, Xiamara at the Ceviche Bar, and Gibram, our beach server. There were at least half a dozen other incredible staff members whose names escape me (my apologies—I'm just not great with names), but every interaction was outstanding. The Belmond truly stands apart. We can’t wait to return.

Wonderful couples getaway! Service and amenities are over the top. Sucha relaxing experience and no need to leave the resort!

We recently returned from 8 glorious days at Maroma by Belmond on the Riviera Maya about 30 minutes south of Cancun. This resort was the perfect getaway for us from the beautiful beach, the room, the food, to the AMAZING people at the hotel - every experience was positive! We've been to the resort a few times now and each time is better than the time before. We cannot wait to return!

I think this hotel is somewhat overrated. And not particularly good value for money for what it has to offer. My daughter and I spent four days there recently. We had pre-booked an excursion to Coba and a cenote swim. Our so-called experience curator at the hotel had not prepared us for the lengthy drive to Coba (2 hours - we spent a total of about 5 hours in the car), did not coordinate our cenote swim with the outsourced travel guide and so we missed our lunch reservation. The cenote was a sort of theme park, very commercial and not the unique idea that was being marketed by the experience curator at the hotel. Otherwise it’s a good hotel but be aware that it’s squeezed in on the beach next to other less luxurious establishments.

Our 5 day stay at Belmond's Maroma in Rivera Maya was perfect in every respect. The whole experience was like staying with great friends, rather than at a commercial resort property. Staff were amazing, facilities were perfect, food and beverage excellent. fantastic attention to detail, and the overall guest experience.