The Riviera Maya EDITION at Kanai

This was our 2nd time at the property and it was even more incredible than the last. Huge fan of the Edition brand and this exemplifies all that make the brand unique, special and luxurious. Being among the mangroves and ocean sets a peaceful tone. The service is above expectation yet feels effortless. Then there is the bonus of being able to enjoy the restaurants at the St. Regis next door where the service is equally impressive. I want to specifically mention Vianey. She remembered us and welcomed us back. Checked on us regularly and would come and find us throughout the resort to say hello. We will be back soon.

Had the best time at So’ol Beach Club! Brian and Derek were amazing and made sure we were taken care of all week! Their service and hospitality really made our pool days so enjoyable. Already looking forward to coming back!

We have been fortunate to stay at many excellent hotels around the world, but our experience at The Riviera Maya EDITION at Kanai was genuinely exceptional. The property itself is stunning, but what made this stay unforgettable was the extraordinary level of personal attention from the team. We were celebrating our wedding anniversary, and the team took the time to understand our family and the little stories that mattered to us. They then turned those details into incredibly thoughtful surprises. For my wife and me, they created a beautiful anniversary experience around the Black Swan, which has a special meaning in our story. There was champagne, our photographs, personalised decorations and an “Our Journey So Far” timeline. It wasn't simply an anniversary amenity waiting in the room – it was personal, creative and clearly prepared with genuine care. What impressed us even more was the attention given to our son. Knowing his passion for football and particularly PSG and Real Madrid, the team created a separate surprise for him, complete with a personalised football-themed cake and a ball. His reaction was priceless. That perhaps sums up what EDITION Kanai did so well: they didn't just make a couple celebrating an anniversary feel special – they made each member of our family feel individually recognised. The service throughout our stay was warm, natural and attentive without ever feeling forced. Every interaction reinforced the feeling that the team genuinely cared about creating memories rather than simply delivering luxury hotel service. A very special thank you to Alejandra Morales, Elitania, Jassel Saucedo, Israel Peraza Canul and Valeria Mendez. Each of you contributed to making our stay truly memorable. Our thanks also go to everyone working behind the scenes whose efforts we may not have seen directly but certainly felt throughout our stay. We arrived expecting a beautiful luxury resort. We left with family memories that we will keep for many years. This is what true hospitality looks like. An exceptional experience and an easy 5/5.

The hotel was beautiful. One of the best I’ve ever experienced. The beach is so-so, but the Water Sports Center was great! Edgard was awesome, we did snorkeling and sail boat. Both made the day incredible.

Very Pleasant Experience. Front desk Jaqueline was Very Professional, Smiling, Welcoming and Helpful.She gets 5/5 . Hotel Manager Macarena was wonderful. She helped with our Reservations according to our requirements. She has a very Pleasant attitude. Welcoming,Smile , Professional and Hospitable. She also gets 5/5. Then comes Manuel. Who always asking if we needed any help, gave us guidance for tours answering any question we had. His attitude was very Positive ,Friendly and Helpful.He made us feel very comfortable. Rooms were very clean and the housing members were very attentive to our requests. Again they were very hospitable as well. Very much satisfied with staying in this Hotel.