The Riviera Maya EDITION at Kanai

We ate at the Kitchen for dinner, the service was excellent! Paco and Margarito made us feel so welcomed and taken care of. The chef came out to say hello and all of the food prepared was very tasty! Highly recommend!!

We just had an amazing vacation at the Riviera Maya Edition. Upon arrival we were greeted by very friendly and polite staff. We were escorted to our room and shown how the control system in the room worked. The room was very well appointed. The bed was comfortable and the view was amazing. We ate on site for most of our meals. The food was excellent. The French toast was to die for at breakfast. The grounds were immaculate. No dead leaves anywhere. Staff was amazing and efficient. We had water at the pools and the beach. Wait staff was attentive and not over bearing. We don't normally repeat visits to resorts but this one we will.

My wife and I spent our honeymoon at the Riviera Maya EDITION at Kanai, and it was truly the best decision we could have made. Every aspect of this resort exceeded expectations, from the dining and amenities to the beach, ambiance, and world-class service. Having spent years working in 4- and 5-star resorts myself; I can confidently say that this was some of the finest service we’ve ever experienced anywhere. Arrival & Front Office: Our arrival set the tone for the entire stay. The gentleman who checked us in (whose name unfortunately escapes me!) made the process seamless and stress-free, and continued to be incredibly helpful throughout the week. Vianey, who gave us a tour upon arrival, quickly became our go-to contact. She was always just a text away, checking in on us throughout the day and ensuring every detail was perfect. It was clear she genuinely cared about every guest’s experience. We saw her all over the resort, constantly engaging with people and making sure everyone was happy. Accommodations: Our room was spectacular! It was a modern, tranquil sanctuary with breathtaking views and a private plunge pool. Housekeeping serviced the room multiple times daily, always leaving it immaculate. The bed was cloud-like, the water pressure and temperature perfect, and the A/C kept things refreshingly cool. Every detail worked flawlessly, which is rare even in top-tier resorts. Guest Services: The front desk team deserves special mention. When I mentioned I was playing golf at Mayakoba, they immediately offered to coordinate transportation directly with the course on my behalf, saving me the hassle. Later, when we dined off property, they arranged a taxi to align perfectly with our dinner time. Every request was handled proactively, professionally, and with genuine warmth. Dining Experiences: Dining at the Riviera Maya EDITION is an experience in itself. From breakfast at Kitchen, lunch at SO’OL Beach Club, to dinner at KI’IS, every meal was exceptional. Authentic Mexican flavors, ultra-fresh ingredients (especially the seafood!), and artistic presentations made each dish memorable. At Kitchen, Brian was our server most mornings and he went out of his way to make every breakfast feel personal. He took time to chat, remembered our preferences, and greeted us warmly whenever we saw him around the resort. That personal connection made a big difference. At SO’OL, the food and views were incredible, but the service was even better. Carlos in particular stood out; he greeted us like friends every time we saw him, even when we weren’t seated in his section, again going out of his way to make sure that we were comfortable and more than content. I truly cannot say enough good things about Carlos. Those thoughtful touches made us feel truly at home. Location: Another major plus is that the St. Regis is located just next door, and a quick golf cart ride away. It was so easy to get a ride to and from there, as well as Etereo. I think the longest we waited was maybe 3 minutes. It was quiet during our stay so in season, it could be slightly longer. With the St. Regis you are able to charge back to your room. The food at Toro was one of the best meals that we had during the trip! And the St. Regis Bar was incredible. Again, an amazing level of service. Bars & Experiences: We also took part in the complimentary Agave Spirits tasting led by Leo at the Lobby Bar, which turned out to be one of our trip highlights. Leo was knowledgeable, passionate, and engaging-the perfect host! We ran into him several times afterward, and he always stopped to chat. Ismael at the Lobby Bar was equally wonderful, kind, attentive, and full of great conversation. We left wishing we had signed up for more tastings (next time, we’ll be requesting Leo by name!). Handling Challenges: During our stay, there was a minor issue with the water lines. Nicolas from the Front Office personally sought us out at breakfast to explain the situation and apologize. He couldn’t have handled it more professionally or empathetically, and ensured the issue was quickly resolved. It’s rare to see that level of accountability and care in hospitality. Spa & Wellness: The spa deserves its own review. From the moment we arrived, every single attendant made us feel relaxed, comfortable, and completely cared for. Our treatments were phenomenal, easily some of the best we’ve ever experienced, and the facilities themselves were serene, spotless, and beautifully designed. The spa alone is worth the trip. Property & Ambiance: The resort’s architecture, perfectly manicured landscaping, and design are jaw-dropping. Every corner feels intentional, blending natural beauty with modern elegance. The maintenance team deserves immense credit; the grounds are immaculate, and yet the staff works quietly in the background to keep everything pristine. The foliage was truly mind-blowing. It was so abundant and beautiful. Final Thoughts: There are endless reasons to fall in love with the Riviera Maya EDITION at Kanai-its meticulous attention to detail, its breathtaking setting, and most of all, its people. Every team member went above and beyond to make sure we were not just satisfied, but delighted. If you’re on the fence about booking this resort-stop second-guessing and do it. You will not regret it. It’s more than a stay or a vacation; it’s an experience we’ll cherish forever.

This resort is by far the most gorgeous and luxurious experience we have ever had ( and we travel frequently). From the authentic kindness and attentiveness of the staff to the immaculate rooms and the stunning outdoor spaces, the place is beyond impressive. I cried when it was time to leave!

The RIVIERA MAYA EDITION feels as you are entering a realm unlike any other. The experience doesn’t start at checkin it begins as you're entering the large lush jungle. As you continue forward, the surroundings transform into a dreamscape of vibrant, exotic flora. It's not just an arrival it feels like a spiritual transition into a hidden world, a curated journey of serenity, anticipation, and awe. Upon arrival, we were warmly welcomed by the ladies and gentlemen of EDITION with a level of professionalism and genuine grace that set the tone for our entire stay. Their poise, sincerity, and readiness made us feel like long awaited guests rather than first time visitors. The soul of this property lies in its people. Esther, Guest Experience Agent, immediately distinguished herself with an extraordinary sense of personalization and care. She went above and beyond in crafting a bespoke journey for both myself and my girlfriend. From the smallest gesture to the most thoughtful surprise, Esther created an emotional connection to our stay that words hardly do justice. She is a rare gem in the hospitality world she’s attentive, intuitive, and deeply invested in her guests' joy. Armando, at the Front Desk, carried out his role with the precision and elegance I hold in the highest regard. His professionalism reminded me of why the front desk is the heart of the guest experience, and he ensured every interaction was meaningful and smooth. Just a few steps away, the Lobby Bar became a sanctuary of its own thanks Luis, as the host of the Tequila & Mezcal Masterclass, delivered one of the most memorable moments of our trip. A true gentleman and an expert in his craft, Luis brought humor, history, and heart to the experience. We walked away not only having tasted incredible spirits, but with a deeper understanding of the cultural richness and artistry behind them. His passion and knowledge were contagious and the masterclass will remain one of the highlights of our time at the resort. Dining at KITCHEN was a revelation. The chance to meet Chef Armin was nothing short of an honor. His culinary artistry transcends expectations each course a story, every flavor purposeful and profound. Meeting the creator behind the dishes that delighted us daily added a deeply personal layer to every meal we enjoyed. SOL, the beach club, is a paradise unto itself. The sunsets here are humbling soft pastels melting into the horizon, often leaving us quiet, reflective, even bringing tears at their beauty. But it was the service that brought the experience to life. Alan, Eric, and Bartolo attendants at SOL made us feel like royalty. Their approach was seamless, unobtrusive yet always attentive. Whether bringing cool towels, arranging our beach seating, or just checking in with warm smiles, their dedication elevated our afternoons into experiences of pure leisure. A heartfelt appreciation also goes to Iván, the Supervisor at SOL. Meeting Iván was a pleasure. His attentiveness and pride in the service experience were apparent in every interaction. He ensured we were cared for, comfortable, and continually surprised by thoughtful touches that made every moment at the beach unforgettable. At KIIS, we encountered yet another pinnacle of EDITION’s culinary excellence. This restaurant offers not just food, but an exquisite five star dining journey. Oreal, our server, delivered each course with poise and charm, always allowing the dishes to speak for themselves while enhancing the story behind each bite. Leonardo, the Restaurant Manager, impressed us deeply with his encyclopedic knowledge of wine. His pairing selections transformed our meal into an emotional, sensory experience we’ll be talking about for years to come. His passion for the craft was evident, and his humility made it all the more remarkable. The Cocktail Master Class was another unexpected highlight. Leonardo the Bartender guided us with patience, professionalism, and a lighthearted spirit that made learning the art of mixology feel approachable and exciting.His blend of humor, skill, and patience brought us joy we never anticipated. In truth, I find myself at a loss for words. The experience at The RIVIERA MAYA EDITION was beyond a hotel stay it was a profound escape, a sanctuary for the soul. The architecture and setting are awe inspiring, yes, but it’s the people every single team member who breathe life into the property. They deliver service that is not only professional and seamless but genuinely heartfelt. Their pride, sincerity, and care embody what it truly means to serve at the highest level. Having visited five EDITION properties globally, I can say with confidence that while each EDITION has its own character, this one RIVIERA MAYA feels deeply sacred. There is something so pure and grounding about this destination that I would return without a second thought. To this day, I am at a loss for words. We were not just welcomed to a hotel we were welcomed to paradise. A sanctuary.
A memory.
A masterpiece. With deepest gratitude PDT