The Riviera Maya EDITION at Kanai

These guys were amazing - very attentive to all our needs! We were always looked after and never said a no to us. They assisted in moving our location at the pool for best views.

Well, this was our 4th time staying at this beautiful and breathtaking resort that every time I go there, I am in awe of how they have even managed to build such a beautiful place. the staff were all amazing and they all go out of their way to make sure you are pampered. I highly suggest this resort for all who love to get away for some relaxation and away from it all. We did not even leave the resort, and the spa was fantastic as well.

never felt so humiliated at check-in ; some of the people who work there should never be allowed to work in the service industry

We spent 8 days at the Edition in Kanai. Despite the beautiful facilities, we had several issues throughout the week. I do not recommend this hotel for families with children as it seems to be targeted towards singles who want to party. Pros: 1) The hotel has a new, beautiful building, well integrated with the natural landscape. The pools are generous and there is a complimentary beach service where you can get towels, umbrellas, etc. You can also order food from there, although it is quite pricey (e.g., a fruit bowl is $25 USD) 2) The service at the Kitchen was exceptional, driven by Nazarilla's team. We went there for breakfast every morning and they were able to accommodate our custom dietary needs with ease. The quality of the food was consistently good, although they don't have too many options that we typically find in other resorts (e.g., waffles). Cons: 1) Our dinner reservations were mixed up by the hotel staff, and we ended up spending Thanksgiving dinner at a restaurant in Playa del Carmen, because they informed me a day before that our reservation was not confirmed, giving me little option. 2) The AC system in our room was broken for the entire duration of our stay. We complained about this multiple times, but our requests were ignored, with us being blamed for opening the balcony door too much. What's the point of having a balcony? In short, this was never fixed and we ended up waking up in the middle of the night because of the high temperature. 3) The hotel allows guests to smoke in the hotel's facilities and near the pool areas. We had an incident with other guests smoking cigars in a cabana, close to where my daughter was playing. The staff indicated that they could do nothing about it and asked me to find another place in the hotel if that bothered me. After escalating this with the hotel manager, these guests were asked to leave the cabana and stop smoking. 4) There is constant techno music at the beach (very loud, you can't hear the waves of the ocean). I found this annoying, as when you are in front of the ocean at 8am and you just want to relax or read a book. After asking about this, the manager told me that this hotel is not meant for relaxation and families, but instead is geared towards people looking for drinking and partying, and suggested that I go to the St. Regis next time. 5) Not the hotel's fault, but the ocean is full of seaweed, despite the presence of public servants cleaning up the beach daily. On some days, the smell was nasty, and honestly, it's not a great place to swim. On the flip side, the water in the pool was quite cold 6) There are limited options for dinner, as most of the restaurants serve high-end Mexican food. If you don't like spicy food, then you are left with only two places that have ordinary offerings. For instance, the Italian restaurant does not offer pasta. The best places for families are Itzam, Chaya, and Toro (if you are willing to pay the high price for their steakhouse). The wine selection is mediocre and insanely priced (with markups of 6-10 times the retail price, whereas typical restaurants charge 2-3 times the retail price). I was surprised to find that this resort was more expensive than the most exclusive places in Maui, Hawaii.

Everything was amazing and Henry went above and beyond for my wife and I to have the most enjoyable and comfortable experience. Thank you to all the staff for everything - we will not forget this experience.