The Riviera Maya EDITION at Kanai

Rafael service during our stay at the edition was exceptional! He was very warm and very responsive. Made our experience memorable!

Rafael provided the best pool side service!

The Edition is beautiful. The grounds are pristine and the staff is wonderful. Rooms are very spacious and the amenities are great! What really stood out is the staff, they ar wall so friendly and have gone far and above for us, but especially Rafael and Diego at the pool everyday. They have both worked so hard to give us wonderful service and make our stay here so memorable. Thank you Rafael we will be back to see you again soon!

I had the amazing experience of staying at this magnetic resort. All of the staff was amazing however Marco and Rafael were absurdly kind and professional. We had the best vacation ever. The food was amazing. The pool was clean the rooms were so nice and comfortable I cannot wait to come back. And a side note make sure you try a pina colada from the amazing Juan Carlos at the Sool beach club. Everyone was so nice and professional we really felt like we were at home.

I rarely put a hotel on blast, but our experience at The Riviera Maya EDITION at Kanai has crossed a line. After eating dinner at the resort, my partner and I both became violently ill. We spent roughly 30 hours of a five-day vacation sick to our stomachs with vomiting, diarrhea, and severe gastrointestinal symptoms. I’ve experienced ordinary travel-related stomach illness before. This was on an entirely different level. We reported what happened and disputed the dinner charge. The hotel later claimed it had conducted a “thorough investigation” and found no issues with its food handling. Yet neither of us was ever interviewed or contacted as part of that investigation, despite being the two guests who became sick. They offered a 20% adjustment. I responded in writing that I did not accept that resolution and that I believed the dinner charge should be removed entirely. They never responded. Instead, they went ahead and charged the disputed dinner to our card anyway. So, to recap: two guests became violently ill after the same dinner and lost approximately 30 hours of a five-day vacation. The hotel claimed to conduct a “thorough investigation” without ever speaking to either of us, ignored my written response disputing their proposed resolution, and then processed the charge anyway. This is a luxury EDITION property carrying the Marriott name. The illness was awful. The way they have handled it since has made the experience significantly worse.