Rosewood Mayakoba

What a wonderful and great hotel chains.....we like it all ,all facilities are so great and modern style..... We definitely will come and recommend to travellers to stay ......

The hotel staff was amazing, the conditions were pretty good, the rooms were really clean and well designed. The food was delicious especially the chicken quesadillas. The hotel is also really family friendly and they offer bikes that you can use to travel around the hotel but golf carts are also available. I 100% recommend.

What a memorable stay! A review long overdue but my husband and I truly enjoyed the lagoon suite, the food whether at the restaurants or on the beach. It was fresh, delicious and original! The staff is super friendly and accomodating. 100% recommend.

This marks our third visit to Rosewood Mayakoba in the last four years, and it remains the luxury resort we measure all others against. Even after the departure of GM Daniel, the property continues to operate at the highest levels of excellence. # What Makes This Resort Truly Special # The people at Rosewood Mayakoba are what elevate this resort from great to extraordinary. They genuinely embrace the concept of hosting guests as “la familia,” and it shows in every interaction. Every single staff member goes out of their way to ensure you’re having an incredible stay. Our butlers Francisco and Susie absolutely spoiled us with thoughtful surprises around every corner - from pool floats for our daughter to organizing a surprise family game night. They find time to check in every day and help making any plans from dinning to activities easy. These personal touches make all the difference. # Exceptional Dining # While food can be subjective, we find the culinary offerings here are excellent. Anyone visiting should absolutely seek out the tostadas at La Fondita - they’re some of the best things I’ve ever eaten, anywhere. La Ceiba dinner continues to be a highlight of our stays. The food is amazing and we love the opportunity to interact with the staff hosts at a more personal level. More resorts should look to this unique dining experience for inspiration. This visit, we were seated next to Neshma, the community manager, who was an outstanding host. We thoroughly enjoyed getting to know her. # Special Recognition # Silvia, Cynthia, and Rachel deserve special mention - they treated us like family and made our trip feel extra special with their incredible gestures. We genuinely can’t wait to see them again. # One Thing to Note # The family pool is currently under renovation through the end of the year. There were days when the construction noise was an annoyance, but the resort has done everything possible to mitigate the inconvenience. Plus, there are plenty of other pools on the property where you can find quiet. Still, guests who might find construction noise particularly bothersome should consider waiting until the project is completed. # Final Thoughts # Rosewood Mayakoba continues to set the standard for luxury hospitality, and it’s the warmth and dedication of the staff that makes it truly unforgettable. This is what luxury hospitality should be - personal, thoughtful, and genuinely caring.

We stayed at this resort for what was supposed to be a relaxing getaway, but unfortunately, our experience fell far short of expectations for a property of this caliber. The Beach/Seaweed Issue: Before booking, I specifically asked about the seaweed situation since we had stayed at Banyan Tree about five years prior and remembered it being an issue. I was assured that it was no longer a problem and that the water was crystal clear because they clear it out regularly. However, when we arrived, the seaweed was terrible and significantly impacted our beach experience. The seaweed made the whole beach and beach pool smell. When we brought this up to staff, we were told that the water was clear on the day I had originally called - which is completely irrelevant since we booked for two weeks later. This felt deceptive and like we were purposefully misled. Service and Food Quality: The overall service and food quality were disappointing compared to most Rosewood properties and almost all 5-star hotels we've stayed at. The standards simply didn't match what you'd expect from a luxury resort. The food itself was subpar at best - the breakfast wasn't great at all, and we tried to get a simple latte almost every time it was done wrong. The Italian restaurant was some of the worst Italian we've ever had anywhere. We were paying Michelin star prices for food thrown on a plate by someone who seemed to be learning a recipe for the first time. During our over week-long stay, we found ourselves consistently trying to hunt for staff when we wanted to get anything done or get any food or beverage, both at the pool and the beach. It became a running joke among our group because we knew we wouldn't be able to get any service. Lack of Service Recovery: What was most frustrating was the complete lack of effort to address our concerns during our stay. When we brought up these issues, we were essentially dismissed without any attempt to make things right. Not even a small gesture like complimentary breakfast was offered to acknowledge our disappointment - not even a sincere apology. We felt like our concerns weren't cared about whatsoever. The Few Positives: I should mention that Gerry, our butler, was great and attentive - he's the only reason this isn't a 1-star review. The housekeeping was also immaculate throughout our stay. Bottom Line: We won't be returning. For the price point and reputation, this resort should deliver a much better experience. There are many other luxury properties that actually care about their guests and deliver on their promises.