The St. Regis Kanai Resort, Riviera Maya

After our fifth visit to The St. Regis Kanai, I can honestly say that this beautiful resort has become so much more than a destination for us. It has become somewhere we hold close to our hearts—a place where we feel not simply welcomed, but completely at home. Every stay has been exceptional. The breathtaking surroundings, stunning architecture, beautiful suites and rooms (we have stayed in many different types), exquisite dining, and impeccable attention to detail create an atmosphere that is both luxurious and deeply relaxing. What truly sets the St. Regis Kanai apart is the people, the genuine warmth, graciousness, and care of the team makes every visit feel incredibly special. We would like to give a very heartfelt and special thank you to Francisco, the manager of Toro. His warmth, professionalism, and extraordinary attention to his guests are truly remarkable. Francisco has a wonderful ability to make everyone feel welcomed and cared for, and his passion for creating memorable experiences is evident in everything he does. His genuine commitment to his guests truly stand out, and he is a wonderful representation of the level of service that makes St. Regis Kanai so special. We would like to also thank our excellent butlers, Erick, Alex and Elpido for making our stay truly exceptional. They are attentive, professional, friendly, and always go above and beyond to make sure we had everything we needed. Their attention to detail and genuine hospitality from start to finish made us feel incredibly well taken care of. A second note regarding our butler team Erick, Alex and Elpido, we want to express our deepest gratitude to them for creating the most incredible birthday celebration for us last August. It was beyond anything we could have imagined. Every detail was handled with thoughtfulness, elegance, and genuine care. It wasn’t just a beautiful celebration — it was a truly unforgettable experience that created memories which we still talk about today, and will be treasured for a lifetime. A heartfelt and most sincere thank you to Mr. Pineyro and Omar for the outstanding hospitality time and time again. You have both made each stay so special and so extraordinary. What began as a beautiful place to visit has become our cherished escape—an exquisite place where time seems to slow down, where every detail feels thoughtfully considered, and each stay leaves us with lifelong memories.

Starting with an upgrade to a room with a plunge pool, the hotel made our trip to Mexico amazing from beginning to end! All the staff were terrific but Jesus and Jose, were especially fantastic- they surprised us with treats for our special anniversary, and went above and beyond to make our stay special! Can’t wait to come back here❤️

We had an excellent trip to the St Regis Kanai with my toddler during the June quiet season - no rain, no bugs and the seaweed on the beach was manageable. The hotel was very family friendly, with staff genuinely enjoying interacting with the many children at the resort and many kids amenities available, but also felt suitable for couples trips or girls trips given the designated adults-only areas. We will definitely return. Positives: -Top tier service, especially in the F&B establishments and at the pool. The butler service was a real plus, more than I anticipated as I have not stayed at a St Regis previously. -The hotel managed to offer early check in for us which was crucial with a toddler coming off a redeye flight. On the day of check out they designated a hospitality suite post check out without me even asking, providing a space to shower and rest before our evening flight. I view this as a real asset for a beach hotel that should be more common but isn't. -We stayed in a St Regis Suite on the second floor, which had a proper solid door between the living area and sleeping area, and was great for early toddler bedtimes/naps. The room felt new and very spacious, and was good value for the rate. Negatives: -Food and beverage is overpriced and in some instances was just OK. We were disappointed by Toro, but we do get lots of good Mexican food at home. The Auberge restaurant Itzam next door had much better food. -No fridge in the room, only a "cooler". Every drink in the "cooler" was warm and unappetizing. I was concerned about storing milk for my toddler who sometimes wakes up overnight for milk. They were unable to provide a fridge when requested with concierge in advance of my stay. It was stressful not having a reliable fridge in the room to store milk overnight and having to give my baby milk that had been sitting in melted ice (water) from the delivery hours and hours before. I managed with whole milk, especially since the staff was excellent with grabbing me a cup at the bars or restaurants when open, but if you are pumping and storing breastmilk I would be concerned.

We took two of our boys to this resort for Spring Break. We flew into Cancun and then took a car service to Riviera Maya. It's a great family oriented resort option with solid dining options, great pools, top notch service, luxurious rooms, a good beach (though the ocean isn't calm) and great options for activities outside the resort. Highlights: 1. Butler service - per other St. Regis properties, the butler service is a highlight. They were available from early morning until around 11pm, and had a rotation system. Jose was our main butler and he was excellent. I would definitely request him again. 2. Brand new luxurious resort - the resort is really new, the architecture is beautiful and the rooms well appointed. We had a ground floor room with a plunge pool, and our boys had an upstairs room with balcony. 3. Pools - there are a number of pool options. We spent most of our resort time at the large family pool. There were pool beds available as well as chairs. At times it could be crowded, so it's an important to try and reserve a place. 4. Food - we generally enjoyed the on-property food options. We had a couple of meals at Toro, the Latin American restaurant. Our boys enjoyed their steaks, and I as a vegetarian found decent options. We ate at Chaya the Italian restaurant. It was good but not great. One of our favourites was Durya, the beach restaurant. My wife and boys really enjoyed the Lobster rolls. 5. Outside activities - we found a good car service that we used multiple times to go off property. We ate in Playa del Carmen several times. We found a great taco place called Sanchez that we returned to multiple times - the tacos there were exceptional and they had great vegetarian and vegan options as well as plenty for meat eaters. We also spent a day at a water park called Xcaret Xplor that was fantastic and a major highlight of the trip. When we return we would definitely go back to Xplor and visit the other Xcaret parks.

We just celebrated our anniversary with 5 nights at St. Regis Kanai. The service team went above and beyond to recognize our special occasion as well as our Bonvoy Titanium status including a suite upgrade and special touches throughout our stay. The resort is about 35-40 minute drive from Cancun airport - not bad. We booked a suburban from USA transfers, which worked out great. We felt completely safe at the resort. It is several minutes away from the main road and quite secluded. The rooms are spectacular, finished with such thoughtful design and materials to honor the Mayan history of the community. We had a third story room and loved sitting on the patio drinking our morning coffee (delivered by the amazing Butler Team). The aesthetics of the resort itself are stunning and so well maintained. Everything is just a few years old. It appeared as if most/all of the first story rooms had beautiful plunge pools while the second/third story had better views as they were a bit higher above the mangroves. Hard to go wrong. The resort has created a great culinary experience all around. Our favorite meals included buffet breakfast at the St Regis (included with Bonvoy elite status), dinner at Kl’IS (at the Edition next door), and dinner at Toro. We ordered room service one rainy evening and it was quite good. Ulysis at Chaya breakfast was a fabulous host. The rooms are refilled with purified bottled water each day and it is also available at the pools. We enjoyed the 6:30pm champagne Sabor each evening. We signed up for the cocktail class, and we were the only ones that class. It was very interesting and delicious (included two cocktails) but would have been fun with more people. Most of our time was spent at the gorgeous pools (Riviera at St Regis for a few days) and the main pool at the Edition one day. They are impeccably clean and beautiful and comfortable. Eric and Raul at the Riviera Pool took excellent care of us the days we were there! Finally, the weather in June was a bit humid, but the great breeze coming off the ocean made it barely noticeable, especially at the pools and on the terraces. The beaches did have quite a bit of seaweed this time of year, but we hardly noticed it as there are so many other areas of the resort to relax and enjoy. This is a very special property, particularly the service and care. We hope to back soon!