The St. Regis Kanai Resort, Riviera Maya

We just spent 5 days at the St. Regis Kanai and had a relaxing stay. Pros: We were upgraded to a lovely suite. Our butlers were wonderful and the staff were kind and welcoming. The butlers were very responsive. Concierge was also incredibly helpful. The staff at the beach and pools were great. We really felt like we were in nature staying on property. The hotel design and plants and flowers were absolutely gorgeous. Very relaxing. Very quiet property if you are looking for peace and quiet. The food was fantastic at Chaya and Toro. The pools were beautiful. Breakfast was included for Bonvoy members and it was very nice. Loved the guacamole making class. Cons: The beach was not great. Do not go to this property if you are looking for a long beach with turquoise waters. There was a lot of seaweed and the beach is not as pretty as other Marriott Bonvoy locations in Mexico. Hotel charges too much for the hobie cats. Food and drink were very expensive. There is nothing to do at night on property. While the service was outstanding at the High Tea Ritual, the food presentation was underwhelming and not as spectacular as the food presentation at the High Tea Rituals at the St Regis Cap Cana or Longboat Key or Bal Harbour.

Our stay at the St. Regis Kanai was nothing short of extraordinary. The property itself is stunning—beautifully designed, serene, and effortlessly luxurious—but what truly made the experience unforgettable was the exceptional service. A special thank you to Eduardo, Jason, and Liz at the Riviera pool area and bar. Their attentiveness, warmth, and genuine care elevated every moment we spent there. They seemed to anticipate our needs before we even voiced them, always checking in at just the right time and ensuring everything was perfect without ever being intrusive. Their professionalism is matched only by their kindness—they made us feel not just welcomed, but truly valued. We would also be remiss not to mention the wonderful Butlers team—Jose, Raul, and Kopa—whose seamless support and thoughtful touches made our stay feel effortless from start to finish. It’s rare to encounter a team so dedicated to creating such a seamless and personalized experience. Eduardo, Jason, and Liz, along with the Butlers team, are a true credit to the St. Regis brand, and they played a huge role in making our stay so memorable. We can’t wait to return.

I could not recommend Gary enough. He is incredibly professional and his photos capture all of the emotion of the day. The images we received are simply beautiful. The setting was absolutely beautiful, and he knew exactly how to use the light, scenery, and natural moments to create stunning photos. Nothing felt forced—just real, joyful memories that we’ll cherish forever. When we received the photos, we were blown away. Every image felt authentic and full of life, and they truly captured the spirit of our family. These are the kind of photos we’ll look back on for years to come. If you’re looking for someone who is talented, kind, and truly passionate about what they do, we couldn’t recommend Gary more highly!

From the moment you arrive, something feels different. Nature, fresh air, and the surrounding sounds slow you down almost instantly. The space feels open and light-filled, with reflections that subtly catch you off guard. Sculptures and architecture have a strong presence, yet everything remains calm and effortless. The rooms are deeply comfortable, and everything runs seamlessly. The butler team stands out—attentive, warm, and intuitive in a way that you truly feel. Of everything I experienced, the spa stayed with me the most. The ritual inspired by the phases of the moon goes beyond technique—it’s about how it makes you feel. It creates a unique moment to fully disconnect and turn inward. The restaurants are another highlight. Beyond the food itself, there’s something special in how each space shifts throughout the day, offering a different atmosphere every time. There’s a clear sense of place—you can feel Mexico in the details, without it ever feeling forced. It’s a place that invites you to pause, reflect, and reconnect—one you don’t easily tire of returning to, in memory or in person.

The rooms don't have microwave, and food are super expensive. Service is mediocre. I've not seen my butler in person. Butler response time is very slow. They have very rude employees who wouldn't honor what they promised. It takes a while to get to the property from the main road.