Thompson Playa del Carmen Main House

Soraya was absolutely amazing ! Great hotel and has the best rooftop pool in playa del Carmen! Staff were so attentive.. They have a DJ on Fridays on the rooftop which is great and you get to see the scenery of Playa. Close proximity to mall area

When you arrive you feel like you are at home, everything feels warm and welcoming. Francisco is the best barman you could ever ask! Don’t fear to forget about JC the captain and not even mention about Julieta the waiter! All of them are amazing just like they know. I’m definitely coming back for some delicious mezcalitas:)

This hotel used to be our favorite place, but sadly, it’s gone downhill since the rebranding. The restaurant that was once Catch is now just sitting vacant, which was a huge disappointment. Our room’s plunge pool didn’t work, and the shower only worked intermittently. The quality and attention to detail that once made this place special are gone. It just doesn’t compare to what it used to be — and unfortunately, we won’t be coming back.

The staff was super professional and competent and they were all very warm and friendly. Everyone greeted us morning, afternoon and evening with a smile.

Our stay at Hyatt Centric Playa Del Carmen was nothing short of AMAZING! From the moment we arrived, the hospitality and attention to detail were world-class. The property is not only beautiful, but spotless—from the stylish Downtown location to the serene and relaxing Beach House. Every member of the staff went above and beyond, and we want to give special thanks to some incredible team members: Pablo the Doorman greeted us with genuine warmth every single day—he was a ray of sunshine and truly set the tone for our stay. The Front Desk team—Meyli, Alfie, Soraya, and Larissa—made us feel welcomed, cared for, and always taken care of. The Beach House, Abraham, Yoli, and Luis were absolutely phenomenal. Their service made every moment by the beach feel luxurious. The Rooftop Staff—Alex, JC, and Javi—made our time there unforgettable with their amazing energy, top-tier service, and attention to detail. But the real magic was how the hotel celebrated my wife Yolanda’s birthday. From surprise birthday cakes at both restaurants, to the confetti and cake waiting in our room, and thoughtful birthday acknowledgments from staff throughout the property—we felt truly celebrated and appreciated. Huge thanks to the entire management team for going above and beyond. You made this trip incredibly special, and we’re so grateful. This was more than a vacation—it was an experience we’ll never forget. We will definitely be back again soon!