ATELIER Playa Mujeres

Excellent on every category. Our checkin and checkout process was smooth The food, drinks, room, servic etc. were excellent. Julio by the pool is the man! He made sure we had either food or drinks in our hand. His service is incredible, so make sure you sit in his section by the limon restaurant. We could not have been happier with our stay and highly recommend this for couples and groups.

Great experience! Loved the resort, food was amazing. Julio at the pool was the best for our trip always keeping up with food and drinks!

Another wonderful visit to Atelier, and once again the staff made the trip. Jesus, our concierge, was welcoming, informative, and kept everything low-stress from the start. On our first day, Jose at Suspiro gave us superior service and a warm welcome, Sinue took great care of us with beach service and recommended some delicious local drinks, and Andres made sure we felt like VIPs both at the beach and later at the skybar. The new art center is such a nice addition to the property — a serene space that really invites you to be creative. Lizzy led a fantastic session there creating alebrijes, and Teresa at the art store gave us wonderful insight into the artists and the folklore behind the pieces. Alba remains our favorite restaurant on the property — it's what we look forward to most when we visit, and it genuinely feels like being at a wellness resort. Maria Jose took great care of us there: sweet, attentive, and funny. At Cala Di Luna, our server Sergio prepared a strawberries jubilee that was phenomenal, clearly made with a lot of love. And on our departure day, Javier gave us the perfect send-off with a relaxing chair massage right outside Alba. Between the art, the food, and the incredible staff, Atelier continues to be a favorite getaway for us. Can't wait to come back!

We stayed in an INSPIRA rooftop suite at Atelier Playa Mujeres for our anniversary, and two of the biggest highlights of our stay were the incredible service from our butlers, Brandon and Pingting, and our private dinner on the beach. Brandon and Pingting were absolutely phenomenal. They were incredibly attentive throughout our entire stay and truly pulled out all the stops to make our anniversary feel special. They anticipated what we needed, checked in without ever being intrusive, and added so many thoughtful touches throughout our stay. They were a huge part of what made this trip so memorable. Our private beach dinner was another unforgettable experience. Chef Marco and our server, Julio, did a fantastic job from beginning to end. The setting was beautiful and romantic, the food was delicious, and the service made the entire evening feel incredibly special. It was the perfect way to celebrate our anniversary. A huge thank you to Brandon, Pingting, Marco, and Julio for taking such wonderful care of us. These are the kinds of personal touches and exceptional service that really elevate a resort experience, and they gave us memories we’ll be talking about for a long time. As a travel agent who specializes in Mexico and the Caribbean, it’s incredibly important to me to personally experience the resorts I recommend to my clients. Atelier continues to be one I feel confident recommending, and after this stay, I’m even more excited to help my clients plan their own perfect getaway here. There’s something really special about being able to recommend a resort not just as a travel advisor, but as a guest who genuinely loves it too.

We travelled from London in May for 10 nights at Atelier. We decided to book Inspira not really for anything other than the fact that we’re 16 years into our relationship & the one thing we’ve discovered over the last 5/6 years of travelling is that we need space. And lots of it. So the Inspira Corner Suite seemed to call our name & eventually we booked it. We arrived in the evening, check-in was fine, we were advised we had $100 resort credit to use, we were asked to pick a scent for our room (we never smelt this scent ever again) and all the usual. For background, we’re two 30yr olds. We knew we wouldn’t make much use of the butler service because we just don’t indulge like that. We booked Inspira for the room. ROOM: Now, if there was ever the option to book the Inspira Corner Suite on its own, I would. We loved, loved, loved that room. We were in Building 3, second floor. It’s the furthest building, but also the quietest and, for what we like, easily the best. Quiet. We would pick Building 3 every single time. The room was actually larger than we expected and the balcony area was HUGE. Unnecessarily huge. I have a number of ideas about what they could do with all that space, however the plunge pool was great. There was some wear and tear. The doorknob on the toilet was loose, for example, and I did inform our so-called butlers, but this wasn’t fixed for the entire stay. We also had some furry visitors some nights.. Keep your bedroom door closed at night The AC wasn’t the best, however we asked for blankets rather than using the duvets (comforters for the Americans) and this was fine. A lot of reviews go into every little Inspira detail — the natural repellent included etc. I stay at a number of 5* hotels and, in my experience, most things you want you can get if you ask. So this isn’t that review with every tiny added detail. This is MY review. FOOD: So... the reviews are true. As a foodie, hands down some of the best food I’ve had at any resort & we have been to a few. Now, were ALL the dishes great? No. But there are some dishes I have genuinely not been able to stop thinking about. The fried chicken at Bikini Azul. The tuna tartare at the steak restaurant. The seafood restaurant. THE SOUP BY THE POOL. Yes, the shrimp soup. Sensational. The fried rice at one of the Asian restaurants was also excellent. What was noticeably poor for us was the spaghetti vongole at the Italian & the kebab at dinner at the Mediterranean restaurant was so, so bad. But there is absolutely something for everyone. Room service was EXCELLENT. We loved the shrimp tacos and guac. Breakfast was great. Special mention to Oscar at Cala di Luna for lunch. The only person who wiped our table between courses. It sounds like such a small thing but it stood out. 10/10. SPA: As part of Inspira we had access to the spa and complimentary hydrotherapy, which I really enjoyed. The spa was lovely and I would absolutely go back again. MARIA DOLORES: I didn’t read the reviews beforehand. I wish I did. Again, this was included with Inspira and we absolutely LOVED this experience. We did the à la carte and, yes, it is a 3.5-hour dining experience. I wish I had known that beforehand because we were so, so tired and therefore didn’t immerse ourselves in it as much as I wish we had. Excellent experience and one I would happily pay for. The food was great. Also, please remember: food is extremely subjective. You should experience things for yourself and then make a judgement. POOL: We didn’t actually go to the Inspira pool or beach area - again, we booked Inspira for the room. We visited the rooftop pool once during our stay. Nothing spectacular, and there are also very few beds at the front. I want to say eight? So if you attend later than around 10am, you’re put on a list and it all becomes a little too complicated. We were either by the main pool, very warm and most possibly 30% pee, or by the quiet pool next to Building 3, which was our fave. And yes, the towel game is VERY prevalent. You must be up by 8/9am if you want to secure one of the Bali beds, otherwise you won’t see one at all. GENERAL: The grounds are great. We saw a little green snake in the bushes by the main pool, so keep a watch out! We loved getting juices every morning and most, most, MOST of the staff were very pleasant. Housekeeping were great. We tipped heavily here because they were incredibly thorough. OUR ISSUES: The Corner Suites are in TOTAL darkness after a set timer at night. Bring lights or ask them for a lamp. It took 9 nights of our 10-night stay for someone to finally tell me that they can’t keep the balcony lights on because they disturb the other rooms. Which is very fair. However, I then had to suggest myself that perhaps they could give us a lamp for the balcony... on our last night. Something I feel a butler service should perhaps think of themselves? Then, at the Italian restaurant, I ordered a starter and specifically asked for no cheese. My order came with cheese on top. The server took it back and I watched the interaction. The chef, who I won’t name and shame, simply picked the cheese off the starter and gave it back. Our waiter, knowing we could see and were watching, instructed him to make it again. You do these things in the back so people can’t see!!! I thought it was very bold to do it with people watching, but humans are humans. Just... questionable for a resort of this calibre. However, despite these things, right up until our last day the resort was sitting at a 9.5/10 for us. And then came... CHECKOUT: This is where it all went downhill. Upon arrival, we had been informed that we had $100 resort credit to use on wine, spa services or whatever we wished. At no point during check-in were we told there were restrictions on how these credits could be applied, or that they were only valid towards full-priced services. At checkout, we were surprised to discover there was still a balance of $20 to pay because apparently the credit could not be applied in the way we had been led to believe. This was never about the $20. During our stay we tipped approximately $100 per day. The amount was completely insignificant. It was the principle. We relied on the information the staff gave us at check-in & I don’t think it is reasonable to expect a guest to pay because the hotel gave them incorrect information. We initially spoke with Cecilia, who acknowledged the situation. I explained that, given the misunderstanding and our previous unresolved issue with the balcony, surely it would be in the hotel’s best interests to simply waive the $20 as a gesture of goodwill. Apparently not. We asked to speak with a supervisor and was directed to Dinora. We have rarely experienced customer service as poor as that provided by Dinora. Her manner was dismissive, confrontational and unnecessarily rude throughout the interaction. Rather than attempting to resolve what was, quite frankly, a ridiculously minor issue, she repeatedly threatened that we would not be leaving the hotel without paying the $20. I warned her THREE times that she was shouting at us. Her tone and attitude were completely inappropriate for someone in a supervisory position. And come to find out... this apparently isn’t Dinora’s first time behaving like this. I searched her name while writing this review on trip advisor and lo and behold, she was accused of similar behaviour in 2024. It’s now 2026 and she is still threatening guests in an establishment of this calibre?! Appalling. And yes, she I will name. How dare you threaten guests that they “will not be leaving” over $20? $20?! I tipped that to housekeeping! And ALL of this transpired in the Inspira Lounge. How shameful. Eventually, after some time, someone had some sense and waived it. But by that point the entire experience had become disgusting and completely unnecessary. I got home and sent an email to the team and have since received a somewhat satisfactory response. SO... WOULD I BOOK INSPIRA AGAIN? No. Even without the checkout interaction, I still wouldn’t recommend Inspira. For us, the benefits simply don’t warrant the huge surplus in price. We booked it for that incredible Corner Suite and that was what we loved. And after the checkout experience? Even more so; don't book Inspira unless you manage to get it for a ridiculous deal ($500 total for the upgrade) I think if you’re selling a premium experience and then having management behave like that over $20.. how frightful. Dinora, I won’t forget your name. Ever. WOULD I RECOMMEND ATELIER? Yes. Haha. An oxymoron, like life. The room was fantastic. The grounds were beautiful. The vast majority of the staff were lovely. Housekeeping were brilliant. The food was some of the best we’ve had at an all-inclusive resort, and there are dishes I am still thinking about months later. There were annoyances. There were questionable moments. There was a pool that was potentially 30% pee. And there was a spectacularly unnecessary $20 checkout saga. I end with this: DINORA don't behave like this to guests, not nice.