ATELIER Playa Mujeres

We had an amazing time celebrating our honeymoon at this resort. the service and attention to detail was incredible every step of the way! We will definitely be returning

Had a magical stay at Atelier. Perfect combo of activities to keep you busy, but amazing views and pools when you want to relax. Every amenity was nice, but the best was the service. Our butlers Rodolfo and Yareni were top notch, and the rest of the staff had excellent attention to detail. Can’t wait to go back.

Just an amazing getaway at a premier resort with outstanding service from our butlers, Brandon and Pingting. Accommodations, food and drink and individualized attention to detail by staff all surpassed expectations!

We had an amazing stay at Atelier! Everyone was so kind and the service was fantastic. The highlight of our trip was the Spa. Astrid, Adrianna, and Dalia were incredible. They were so welcoming and we left so relaxed and happy. So thankful for an amazing trip!

Mostly style and very little substance is our take on Atelier. My wife and I travelled here to celebrate my wife’s 40th birthday and it’s truly staggering that this hotel has so many glowing 5* reviews. It was very disappointing - overall very little was great - it was average or way below average all the way. There are of course some positives worthy of mention such as Cafecito - the main coffee shop, the majority of the staff were welcoming and helpful, some of the restaurants were good (none were great), and the hotel rooms and hotel in general were clean and well maintained. However the negatives took away so much from our stay there. The main two negatives to mention are the food and drinks - mainly the cocktails. Both of which are fairly essential for an all inclusive resort holiday. First and foremost - the in-room dining was staggeringly terrible and not due to personal taste and preference. The standard of the ingredients and the way it was cooked was genuinely laughable for a hotel that charges as much as Atelier does. It was inedible. We had a breakfast and a dinner in the room and the food was generally cold, microwaved slop. The breads soggy from having recently been defrosted (nothing seemed fresh). Cold, soggy microwaved nachos being the highlight. Avoid in-room dining at all costs. Regarding the restaurants - as mentioned none were great. Ones to avoid from our experience: • Bikini Azul - awful low quality food, • Cala Di Luna - the most guilty of style over substance. Looked good but in reality, way below average food. • Mercado 19 - The Mexican restaurant in an evening. Really disappointing and the only place the waiter made us feel unwelcome. The buffet, La Consentida, was the only one we found to be good but even then it wasn't great. We've stayed in much cheaper all inclusive resorts that were far, far better than Atelier in respect of food. Regarding drinks - I can only assume that Atelier thinks that sweeter = better. Almost every single cocktail we had was far too sweet, particularly the cocktails from the respective bar/restaurant menus. Due to this, we started asking for specific cocktails which the staff either didn't know or couldn't make, which included a mojito. Just so disappointing. I'm not sure if its a competency thing or just a taste thing - maybe Mexicans and/or Americans just prefer cocktails that way. The house wine was also poor - the good stuff was extra. I resorted to just drinking the Mexican beers which were good. Other negatives include the terrible online services such as the restaurant booking portal and particularly the e-concierge function, where we were just ignored and had messages just disappear. Its also the first hotel we've stayed in that did nothing from their own initiative for a birthday. They did send me a brochure of obscenely expensive decorative options where they expected me to pay over £100 for some balloons and chocolates. What they do instead is ask you everyday at every meal if you're celebrating something. Why not just make a note and offer some small gesture for your guests rather than asking them multiple times a day? Bizarre. I can't think of anything else that was materially bad, but nothing else stands out either. The Spa was obscenely expensive, the pools were ok but quite small, below average beach, decent sunbeds, however no management of the morons that go out at first light to claim the sunbeds for the day. It was a long way to travel and a lot of money to pay for such an average hotel.