ATELIER Playa Mujeres

My wife and I just returned from our trip and while I don't often leave reviews, good or bad, felt the need as this resort is nothing short of amazing. Our butlers, Pingting and Brandon went out of their way to make sure my wife and I had everything we needed, from booking dinner reservations, to spa appointments or getting what we needed to our room. Food was great, didn't have a bad experience in a single restaurant. The only con is the menus are by QR code and they don't always have printed, forcing me to carry my phone, which I was keen on leaving behind. They nailed everything else, so keep doing what you're doing, we'll be back!

We loved our trip and Alejandro was absolutely awesome. When we return, we will definitely be requesting him as our butler again. Our vacation was an incredible experience.

This was our 5th stay at Atelier and it will not be the last. Fantastic, wonderful, superior and so many more words to describe this wonderful resort. Absolutely one of our favorites. Check-in is always a breeze. We opt for a Jr. Suite Ocean View Non-Inspira and are never disappointed. We had a room overlooking the main pool with a beautiful view of Isla Mujeres. (per request) Our mornings started at El Suspiro where Victor and Oscar were absolutely wonderful. They were knowledgeable about the new menu and introduced me to my favorite breakfast of Avocado Toast with a few modifications. They were quick to refill our coffee and offer some of the best Tequila Sunrises. Job (the Captain) is phenomenal and always took the time to ask if we needed anything. Our days were spent at the pool. My only disappointment was that they do not allow any floats, not even small personal floats. My husband and I enjoy being able to relax and float around. I’m hoping this rule gets changed, while I did not like the rule it did not hinder our enjoyment. Service was fantastic. The waiters and pool concierge fulfilled all our request. Chairs were plentiful and were not an issue for us. We enjoyed lunch at Bikini Azul with Brasil, who is one of our favorites at the resort. Always helpful and kind. Gerado was our waiter for 2 days and was always happy and helpful. We enjoyed seeing Sophia (Hostess) again from last year. Who noticed us before we noticed her and came over immediately to greet us. We enjoyed lunch at Cilento a couple of days, where we were able to connect with Gilberto. Gilberto greets us like family and we have had the pleasure of knowing him for the past 5 years. He goes out of his way regardless of how busy he his. He is exceptional and makes us feel like family coming home for a visit. We also went to see him in Mercado for breakfast which was absolutely delicious. Gilberto runs his restaurants with ease ensuring quality and excellent service. We love to visit the Cantina and the Lobby Bar before dinner each night. We met some new people like Alberto and Karen and some familiar people like Daniel and Daniel. You read it right 2 Daniels and a Daniella. They offer great service along with great drinks. We love all the restaurants this resort has to offer. A few standouts were Takeshi and Cali Luna. Jorge the Captain and our waiter Javier were wonderful at Takeshi, as was Alberto in the Cali Luna. Carmen at Cilento made our dining experience on our final night memorable. She was attentive and pleasant and we enjoyed sitting in her section. A huge shout out to the Chef in Cilento who was kind enough to make a modification to my husband’s meal. The Chef's food was perfection and he is amazing. The food, premium alcohol, views and beautiful accommodations are somethings we love here, but the service along with an amazing staff keeps us returning. Gilda originally from Limon Sol who is now doing pool service came over immediately when she saw us. Daniel from the Lobby Bar, who we met during his very first week of employment last year, recognized us when we were checking in. Gilberto who I must mention again who treats us like family. The staff at this resort has the best of the best and keeps us coming back.

This was a beautiful resort. The Kopai restaurant was by far the best food and thanks to Samantha &Jacinto we were able to enjoy our dinner every night. On the down side the pool water was very warm and you have to schedule all of your dinners . A little inconvenient

I have been to the Atelier 5 times and never want to leave each time. The food is excellent. My experience with the service has been exceptional. My butler Armando has always been attentive and provided excellent service. We did lose another excellent butler Jorge and he will be missed.