ATELIER Playa Mujeres

Our experience at Atelier was really spectacular. From the moment we arrived, we felt catered to and taken care of. The food and drink were all head and shoulders above any other all inclusive experience we’ve had so far. Our butlers Brandon and Pingting really capped off the experience by providing a daily rundown of activities, help in booking the restaurants, and any other needs wr had during our stay.

Amazing all inclusive! People were right when they said to come here for the food. All inclusives can be lacking at times with food but not Atelier. All the restaurants had great food and variety….the only one you have to pay for was the Michelin star restaurant, Maria Dolores, which we 100% recommend to try. The property is gorgeous and clean, views are amazing, the service is top notch. It’s spread perfectly and doesn’t feel crowded. We went for our baby moon and even though drinking wasn’t an option, they had so many mocktails on all the menus that were all a little different. We had the Inspira level service which is amazing as you get your own butler. I was craving Dr. Pepper which they didn’t have and our butler went and bought it from outside the resort on his day off. Cesar and Carolina were the best and very attentive. They put out special non-alcoholic wine and decorated our tub with rose petals to celebrate. The room attendants were very attentive as well. Always organizing your things, cleaning, turning down beds, making sure the room was perfect for anytime you returned. Very classy, relaxing all inclusive. This isn’t a party spot but that was perfect for us as we wanted a high end experience. They had a good amount of things to do and some night life which was just right. 10/10 highly recommend and we will be back!

We had an outstanding vacation here. Our butlers Lazaro and Alberto were amazing and made our stay next level great! We will request them when we come back - they thought of everything!! The food was amazing, ALL of the staff were wonderful and the location and general atmosphere was beyond our expectations. Worth every penny and we can’t wait to go back.

This is our second trip to Atelier Playa Mujeres and it was a wonderful experience. This is a place you will want to keep coming back because everyone makes you feel welcomed and becomes a home away from home. We would like to give a special mention to all of the individuals we encountered and made our trip special. Erikka, Hiram and Carolina in Concierge thank you for your support. Luis and Stephan in sales you guys rock. Alejandro in the pool areas was extremely helpful ensuring we were able to enjoy our trip he is truly amazing. For the restaurants we would like to give special mention to El Suspiro Job, Omar, Victor, chef Kevin and Emily and the entire breakfast and lunch team. For the dinner team at El Suspiro Fernando is incredible! We also found Juan at La Consentida for breakfast he provided out standing service. As for the bars, Daniel is a special kind of bartender who caters to the customers preferences. He is truly fantastic! Although we named a few by name, we would also like to point out that everyone is very good and helpful with a great attitude. There is a special kind of positive vibe that makes you feel welcomed.

We just returned from our stay, and while there are things this resort gets right, especially the food and the wonderful staff, the overall experience didn’t come close to the luxury impression the resort advertises and appears to be hit or miss. Biggest issues: Scorpion found in our room - On our last evening, while packing, we found a scorpion in the middle of our room. Not near a door/corner, but in the center scurrying across (near the desk and bathroom door/curtain). As far as we can tell, this resort turns off all the lights and doesn’t have any night staff each evening, so the capture and release (which we did outside very far from the main lobby) was our problem to manage. As we walked the scorpion on the 10 minute trek from building 3 to the main lobby and down the drive around 11:30pm EST on Friday evening, we did not encounter a single employee. This was unsettling and not enjoyable. Constant construction & repairs - There was ongoing construction and repairs throughout the property during our stay. Drilling, hammering, and maintenance noise became part of the daily backdrop at the pool and in the hallways, which really undermines any sense of relaxation. None of this was communicated in advance or on arrival. Zero sound insulation / no chance at sleep - The biggest disappointment was the complete lack of sound insulation. We specifically chose an adults only non-party resort yet the nightclub is open until 3am and every night our neighbors came back at 2am loudly talking, yelling, slamming doors, and arguing until 4am. We heard every conversation, every fight, every laugh when they made up. Noise complaints went ignored each night on the app concierge and calls to the desk just rang (because again there’s no night staff to be found). It’s impossible to relax when the walls are paper thin. Los Abrazos - We went to Los Abrazos because so many travelers and the staff raved about it. We got a literal rave. We were seated during a full wedding reception happening directly beside and bleeding into the restaurant. The music was at nightclub volume with strobe lights. We couldn’t hear each other at the table. Wedding guests wandered drunkenly through the restaurant like it was part of the dance floor. The night ended with the wedding party chanting an explicit phrase (“suck his d**k”) during Mr. Brightside loud enough for the entire restaurant to hear. It was wildly inappropriate for everyone involved, for the couple whose wedding felt like it was being watched through a fishbowl, and for paying resort guests who got blindsided by a steakhouse-turned-club environment. There was no warning, no alternative seating, and no sound barrier. For a restaurant marketed as a highlight of the property, serving dinner in nightclub conditions was shocking. There needed to be, at a minimum, a notice on the app when dinner was being booked regarding the conditions for that evening, so everyone had an opportunity to make a decision on whether or not they wanted to sit through that. To be fair, the food throughout the resort was genuinely excellent and the staff was consistently kind, warm, and attentive, they were the best part of the resort. The property itself looks beautiful and is kept clean. However, I felt this resort delivers “perceived luxury” more than actual luxury. There were too many issues that directly impacted comfort, rest, and the ability to enjoy the experience we paid for.