Mirbeau Inn & Spa at The Pinehills

The Mirbeau Plymouth fails miserably at the most basic function of a hotel- providing a good night of sleep. We went to Mirbeau seeking a restful spa retreat and relaxation to celebrate my birthday. Instead, we left exhausted and frustrated after losing two consecutive night’s sleep and receiving a wholly inadequate remedy from management. While the spa was lovely, any temporary relaxation we experienced was short lived and more than offset by the malfunctioning air conditioning system in our room (room #225) that woke us up each night at approximately 1 am and left us sweltering for the remainder of the night. As the temperature rose we noticed that we no longer heard the air conditioner running at all. After the first night of no sleep, we assumed there had been an overnight power outage or something similar as the air conditioning was running again by around 6 am. We resumed our planned schedule (spa treatments and dining reservations) before retiring to the room the second evening, at which time the air conditioning seemed to be running and the temperature was comfortable. To our dismay, the unit again seemingly shut down all together around 1 am and did not turn back on again until early the next morning. We then promptly proceeded to the front desk to inform them of the aforementioned happenings, seeking an appropriate remedy for the now two sleepless nights. To our dismay, our complaints were summarily dismissed and we were told that we should have called DURING the night (as opposed to first thing in the am). (We had assumed the first instance was due to an unfortunate glitch or power failure, not a systemic issue with faulty hvac at the hotel.) After insisting the manager be apprised of the situation, the front desk clerk stepped away for a few minutes. She then let us know that the best solution the hotel would be willing to offer is a $150 credit (for a $600/night room!) We said that was not satisfactory and requested at least one night of lodging be credited. After spending over $3,400 in two days with Mirabeau (between lodging, treatments and dining), I was flabbergasted and insulted at their failure to simply credit one room charge for the sleepless nights caused by their faulty hvac. To boot, the purported “manager” (James Janusas) failed to even come out and speak with us, nor apologize, despite our insistence that something further be done. After returning home (Boston area) and sharing our experience with several local friends and reading many other reviews of Mirbeau, we learned that this has been a known, recurring issue with this property for some time. We tried Mirabeau hoping to find our new favorite local spa retreat. Unfortunately, instead, we left exhausted, sorely disappointed, and offended. Since management was not interested in hearing us out, nor adequately resolving these issues, we will continue to share our story and warn friends, colleagues, family members and associates to AVOID Mirabeau at all costs!!!

Absolutely fantastic experience at the spa. Literally jaw dropped when walking through the spa. Everyone deserves to experience the greatness. Definitely will be back!!

Can’t say enough about Mirbeau and everything it offers ! The Spa is fabulous, rooms are gorgeous and the restaurant fantastic ! The staff goes above & beyond too !!

Great place for a couples weekend or special celebration. It is very expensive, so bear that in mind. Couples massages are $200 per person with a 20% tip added.

My wife and I have gone to Mirbeau many times now and each time we are amazed at how wonderful it is. This time seemed better that ever, but that is usually the case! The hotel is beautiful, the decor is top notch, almost like going into a museum. The rooms are lush and luxurious, with great amenities. The bed is ultra comfortable. Everything about the room feels top notch. And regarding cleanliness-it is spotless throughout the entire hotel. The staff is great. Front desk folks are dressed like grown ups and are quite professional-Stephen is fantastic. There is plenty of staff and everyone is helpful, courteous and friendly. The food at the restaurant is amazing. I had the Sole Meuniere, the best best fish dish I have ever had. The amenities are also unbelievable. The grounds and gardens are visual wonders. The spa is amazing, the best 'quiet room' anywhere. My wife got a spa treatment, a little pricey, but she loved it. And the general little community of that part of Pine Hills is always fun to explore. I cant think of anything not great to say about Mirbeau. It is a little expensive but we have stayed in places that are just as expensive but are far less luxurious.