Mirbeau Inn & Spa at The Pinehills

There is much to like about this resort. The rooms are large and comfortable, with a soaking tub and gas fireplaces. The spa area is great, especially the relaxation room with the foot soaking pool and the greenhouse area for hanging out. I had a wonderful massage. We had a dinner and breakfast there. The food was good, but a resort this size should have more than one offering at every meal, or at least have an informal coffee shop. (They do sell sandwiches, wraps, and drinks at the spa.) There seem to be a number of issues with the management and front desk services, however. There were difficulties in making the reservation (the site was down, then the email system wasn’t working so no confirmation could be sent for a week). When checking out, they had not included the discounts in our package and seemed confused how to rectify it. In between, we noticed slow service, and almost everywhere we went in the hotel there was a new person training. I am not sure if there is a broader problem behind the scenes with management or personnel? Still, overall I would recommend this for a weekend away as a couple or a girls weekend.

We checked in and were greeted with a glass of prosecco. And it just got better from there. Manicured scenery, elegant lush room with a huge soaking tub and gas fire place. The bed was so comfortable! The spa…woah. Just woah. Everywhere you go, everyone was friendly and helpful. Did I mention the hot tub the size of a pool? I saved up for this birthday weekend and I’m saving to go again! Worth Every Penny!! Oh and a special birthday wish from the dedicated staff!!!

If ever you’d like to have a primo breakfast experience, go to Mirbeau. The staff is so courteous, attentive without being intrusive, and the food is delicious! We sat on the porch on a gorgeous day and shared a complimentary dish of various fruits that was brought after we were seated. I ordered The Charlemagne—a special combination of Brie, prosciutto, and spinach, with the most scrumptious fingerling potatoes. We all enjoyed the food, the service, and our time together. Perfection first thing in the morning!

I expected a luxury experience from Mirbeau Spa in Plymouth, but instead I left disappointed and embarrassed. I purchased a gift card on August 21st and was told by the reservation specialist that my guest could use it even before the physical card arrived, since the spa would be able to look up the 16-digit number. That reassurance turned out to be completely misleading. Despite receiving three emails about the shipment, none contained the card number, leaving me unable to use something I had already paid for. This created an awkward and frustrating experience in front of my guest. When I reached out for clarification, the response I got was dismissive and focused entirely on shipping policies I never questioned. Instead of acknowledging that their staff misinformed me, I was flatly told, “We do not refund gift cards.” For a spa that markets itself as a premier, luxury destination, the lack of accountability and customer care was disappointing. Hospitality should be about trust, clarity, and making guests feel cared for—not leaving them embarrassed after spending their money. Sadly, I cannot recommend Mirbeau Spa based on this experience.

Hello, I was booked as a guest of Mirbeau Plymouth in the Manor House Room 303 Sunday 8/17-8/19/2025 with multiple spa service appointments. On the morning of 8/18/2025 at approximately 1:45AM, the fire alarm sounded alerting guests to vacate the building. I proceeded accordingly with other guests outside. While the sprinklers were 'on', and the fire alarm continued to sound for over an hour, guests were standing outside and not provided any information on what was happening. I was quite shocked that there was no 'guest headcount' or 'room to room guest check' by the Inn or the FD. I understand the night manager had his hands full, however he or perhaps the General Manager should have been made available to the guests ensuring us everything was OK. General Manager Patty McPherson did not arrive until the AM, on what I was told was 'her day off'....which does not excite me, nor give me comfort. If the property she was responsible for during a 'crisis', as I was told by the staff in the AM, she should have come out in the middle of the night at the time the 'crisis' was happening and reassured her guests 'all was okay'. She (obviously) nor the night manager provided any reassurance as to what had happened and if our safety 'was or continued to be' in jeopardy. It was the FD who explained 'no fire, just a sprinkler system malfunction', while the night manager told those guests who were displaced to 'just go home!' I was extremely compromised that morning with Mirabeau's attention to its guests' safety. I questioned its procedure for this 'crisis', and was quite shocked when they/you sent us back to our rooms and had NO RUNNING WATER. I'm fairly certain this is a fire code violation of Massachusetts Law NFPA-1. While I reluctantly retreated to my room, I knew I would be chatting with the Director of GS, Jim Janusas in the morning. Unfortunately, the staff on board the morning of 8/18/2025 was of no help. They continued to be dismissive of my concerns, and seemed to only be concerned about the 'crisis'. The concern around this crisis was primarily about the impact to the Inn and subsequently the Spa being closed. Again, no concern about the safety of the guests. When I awoke from a rather stressful night sleep (or lack thereof), I had to go to the Spa at 8:00AM to see if I could sign up for a fitness class [another annoying feature for overnight paying guests [waiting to the 'day of' to sign up for a class], I learned the Spa was 'closed due to the flood.' I immediately went back up to the front desk and asked for assistance and received none. Was told I needed to 'work with the spa' for any issues. When I returned to the front desk repeatedly between the hours of 8 and 11AM, I continually asked to speak with Jim and was repeatedly told 'he was in a meeting'. I wanted to check out, cancel my stay for Monday (8/19/25 and scheduled spa appointments) and receive a no charge cancellation for my 8/18/2025 stay. Obviously, it should have been an immediate 'yes, we are so sorry for your inconvenience',,,yey, I had to fight for this credit. Eventually, I was compensated, but it left a really bad impression of true customer satisfaction. After reading reviews of all the other nuances that prior guests complained about, which are many, I would've appreciated better customer/guest satisfaction. Another way to handle this (and other guest complaints) would've been to satisfy me without having to write a negative review. Perhaps, offering a spa credit or free room night for my return. I honestly think if you want to be perceived as a 5 star resort, you should reconsider how you treat guests, especially during a 'crisis'. Best wishes to your future success, Mirbeau. Diane Mays