The Lodge Mallorca

Booking this hotel we wanted a retreat feel which yes you do get. The location, grounds and rooms are picture perfect! The morning yoga is wonderful and the hike routes. Meeting Marcus at check-in was a lovely welcome. The majority of staff were friendly and helpful. The reservation team assisted with rearranging our stay prior to arrival, email communications were efficient. The food was marvellous at dinner, the steak was our favourite. Unfortunately it can't be classed as a luxury 5 star resort... - Pool is freezing cold and nobody can use it. July the pool should be full of guests and in 7days not 1 guest stayed in the pool longer than 2minutes. It's colder than the sea. - When we asked reception about the temperature they replied "we don't have a heater". - The hotel is clearly unstaffed, it's evident at meal times/pool bar. No pool snacks are available. - Room service menu - no hot food available anytime. Only two cold items. - The last breakfast it took 1 hour 20minutes to get our food. - General manger was informed and when I asked to see him, he came out and stated 'I understand'. Nothing further. - Safety of rooms, 'the patio doors front cannot be locked from inside. - On booking the hotel boat trip which costed €740 for 2.5hours, a recommended and planned trip from concierge. You would expect clear communication of location and parking information. This should be a smooth process. No! My husband had to reach out multiple times to the boat company. On arrival at the boat - we were informed previous guests had used the battery of the water scooter and it's not available for us to use. Snorkeling masks and snorkels didn't match and majority not wearable. Snacks were meant to be provided - 1 plate of dried grapes provided. - Feedback was given at reception and we expressed how disappointing it was. The response given from staff was "oh okay". No further response or solution from the staff. Overall gorgeous location, Mallorca is beautiful. But we won't be back to The Lodge - we have left disappointed .

The property is very beautiful, with amazing pool area, the rooms are very nice, will designed and with nice amenities. However the service in my opinion is not on par. You can’t order food at the pool and have to go to the restaurant, which I would strongly encourage the hotel to review and at least allow some snacks at the pool. The barman is never to be found at the pool, we had to message reception every time we wanted to order drinks. It’s fine if he doesn’t want to hang out there, but then there should be another system in place so that it’s accessible and you can order drinks any time you want, think it’s quite standard for a 5 star hotel. And lastly I got stuck in a very small bathroom space, I got quite anxious, the staff eventually heard me and got me out. But I didn’t get an apology from the hotel team, it’s quite standard to send something as an apology gesture (e.g. a treatment on the house, a bottle of something, a mean etc), however this wasn’t acknowledged at all. Overall an ok hotel for the price, but the service is not on par.

The Lodge is just an amazing property with so many recreational options, it’s situated in this beautiful lavender field and they have four hiking trails, a wellness house, a pool. Their service is really excellent and they care a lot about the customers well-being. The rooms are really spacious and clean and super comfortable. We made use of the morning yoga as well was just so much fun and their breakfast is really impeccable with their own honey produced on site, lots of delicious fruits and a lot of local delicacies. You can tell that the Lodge cares a lot about sustainability, both socially and environmentally. We also like their bikes around the property. Lastly the dinner there was just amazing, their menu is so carefully curated and offers such a fine dining opportunity I would like to positively highlight Camila from the front office, Llorenz, Mattheus, Chiara & Lisa from the restaurant, and then there were two people whose name we did not catch but I remember them by their hair, it was the lady with grey hair from reception and the guy with the blonde mullet from the Concierge. All of them really made our stay. Basically the whole team went above and beyond for us and was super comfortable.

Beautiful hotel set in gorgeous countryside. Our suite was perfect and the very large terrace had amazing views. Excellent breakfast and dinner in the restaurant was top class. The Saturday evening rice night in the lavender fields was a lot of fun too. The thing that really sets The Lodge apart, however, is the staff. Always cheerful, helpful and very capable. There was not a single member of the team who wasn’t a pleasure to deal with. The shining light was undoubtedly Silvia. She brings a smile to everyone’s face every morning and her farewell hug was genuine and reciprocated. We will definitely come back!!

It’s the second time me and my partner came to The Lodge Mallorca and we can’t imagine a better place to escape a busy life. The place is idyllic with beautiful views of the mountains and lavender fields. Villas and main hotel are very clean and interior makes you feel very relaxed. Most importantly the warm welcome at the restaurant by Silvia always makes us feel like we are greeted by family member. The food quality is outstanding with organic produce from the local garden and fields. Silvia’s warm personality makes us miss this place even more when we need to get back home. Highly recommend.