Ponte Vedra Inn & Club

Beautiful resort . Beautiful restaurants . Great location. So clean and so quiet. Great customer service and great place

Worst experience ever, & we have been going here for over 30 years. First no pools at all- under construction for next year and it’s a noisy mess, but that was not what upset me. The VERY limited room service menu didn’t send me over the edge either. It was the horrible customer service. I was told by the front desk clerk that the noise in the next room, well I just needed to adjust to (“deal with and be understanding”) noise as a “football game was on but I could call if noise was still going on after football was over.” I am not even joking. I am not paying $600-$800 a night to be told to simply suck it up. The new renovations have resulted in paper THIN walls- I could hear everything, and I mean everything, from the room next door. Furthermore, two locks were broken in my room. There was no way to go to the beach and also lock my hotel back door, although the same front desk clerk told me false information on that also. Then, when I continued to have noise issues, the front desk phone was not answered x 58 rings (yes I counted), then 2 other calls went unanswered. There was an entire list of things that were wrong that I gave to the manager- mostly because I was so appalled. We have stayed there well over 50 times in the past and zero issues, but this was SO bad, I don’t think we can go back. The valet did not even open the door for us (rude). The whole experience was so surreal- if it had not happened to us, I would not have believed this since all of our former experiences were excellent. Then manager said he would take $300 off our bill (which I did not ask for or care about since I was paying for quality of my stay) and it seems even that was not done. The positives are the location and the new rooms are lovely, but not lovely enough to put up with the noise, and plain flat out incompetence of several of the staff members, three in particular. I really am still upset- that was our favorite retreat close by.

Really cool place! The pools are all being renovated which was a bummer so I would avoid till next year! The pool at the beach club they allow you to use is not very nice. The restaurant and bar was terrific!! Location was also great- make sure to get a room with ocean view!!

Yes, there is construction and remodeling going on. However, that did not affect our oceanfront room and the beach at all. The service was fantastic and I don't remember the last time that ALL staff members were so on top of it. Even the grounds staff said hello in passing. The spa was also fabulous. We will definitely return!

The construction has caused some disruption but, to me, only minimally. Yes, there's no pool but the sister resort a short distance away has one. And the gym and gym classes are in a less scenic location than they were before. Also, food service is different, some places are better and some worse than before construction. The ocean views are still beautiful and room prices are reduced. Staff are conscientious and welcoming. To me, it's still worth it.