Ponte Vedra Inn & Club

Our stay at Island House was excellent, particularly its location overlooking the island green, providing easy access to the main clubhouse and restaurants. The ocean view rooms are set back from the main road, and while there is construction for the 2027 remodel (which we knew about), it didn't bother us. The biggest impact was the walk to the beach and gym. Since the rates were lower, we felt this adequately compensated for any inconvenience. Property & Service Highlights Dual-Use Property: It's important to know the property is a members-only club as well as a resort. Guests receive a temporary member number/card, making us feel like part of the club. Dining: We highly recommend the fine dining at the Inn Dining Room (shoutout to Alvin for special service!). We also really enjoyed the beachside food truck and bar; the options and drinks were spot-on. Tipping: Most food bills include a 15% tip. However, we recommend having cash for the beach lounger and room service staff. The Tavern had a great vibe with friendly, efficient bartenders—never a wait. Exceptional Service: The staff truly made us feel special. On Saturday, the hostess arranged a custom breakfast-to-go that was delivered in a bag with everything needed for a beach meal. This attention to detail sets the service apart. Overall: We loved our stay. Everyone made us feel special, and the service was impeccable. We plan to return after the renovations are complete!

Beautiful resort . Beautiful restaurants . Great location. So clean and so quiet. Great customer service and great place

Worst experience ever, & we have been going here for over 30 years. First no pools at all- under construction for next year and it’s a noisy mess, but that was not what upset me. The VERY limited room service menu didn’t send me over the edge either. It was the horrible customer service. I was told by the front desk clerk that the noise in the next room, well I just needed to adjust to (“deal with and be understanding”) noise as a “football game was on but I could call if noise was still going on after football was over.” I am not even joking. I am not paying $600-$800 a night to be told to simply suck it up. The new renovations have resulted in paper THIN walls- I could hear everything, and I mean everything, from the room next door. Furthermore, two locks were broken in my room. There was no way to go to the beach and also lock my hotel back door, although the same front desk clerk told me false information on that also. Then, when I continued to have noise issues, the front desk phone was not answered x 58 rings (yes I counted), then 2 other calls went unanswered. There was an entire list of things that were wrong that I gave to the manager- mostly because I was so appalled. We have stayed there well over 50 times in the past and zero issues, but this was SO bad, I don’t think we can go back. The valet did not even open the door for us (rude). The whole experience was so surreal- if it had not happened to us, I would not have believed this since all of our former experiences were excellent. Then manager said he would take $300 off our bill (which I did not ask for or care about since I was paying for quality of my stay) and it seems even that was not done. The positives are the location and the new rooms are lovely, but not lovely enough to put up with the noise, and plain flat out incompetence of several of the staff members, three in particular. I really am still upset- that was our favorite retreat close by.

Really cool place! The pools are all being renovated which was a bummer so I would avoid till next year! The pool at the beach club they allow you to use is not very nice. The restaurant and bar was terrific!! Location was also great- make sure to get a room with ocean view!!

Yes, there is construction and remodeling going on. However, that did not affect our oceanfront room and the beach at all. The service was fantastic and I don't remember the last time that ALL staff members were so on top of it. Even the grounds staff said hello in passing. The spa was also fabulous. We will definitely return!