Ponte Vedra Inn & Club

My husband and I just returned from a 3-night stay at the Ponte Vedra Inn & Club. With taxes and fees, our room was over $805 per night, so we expected a restful, high-quality experience. While the property itself is beautiful and the woman who checked us in was warm and welcoming, our stay unfortunately ended on a very negative note. We had to check out at 3:40 a.m. for an early flight and went to bed early. The room next door was hosting a loud party with multiple people, and we could clearly hear laughing and shouting through the walls. Just after midnight, I called the front desk and explained that we had an early flight and couldn’t sleep due to the noise. Brittany assured me she would send security. However, the noise continued without any change, and it never sounded as though security approached the room. At 12:53 a.m., when the noise grew even louder, I called again. This time I was told that security “did not believe it was a disturbance.” At that point, I genuinely felt as though the resort was prioritizing the enjoyment of the party next door over our ability to rest—despite a clear request for assistance and the fact that we needed to be up in just three hours for a cross-country flight. I again explained what we were hearing and asked that someone please address the issue. Finally, at 1:04 a.m., security broke up the party. By then, it was extremely difficult to fall asleep before our 3:00 a.m. alarm, leaving us exhausted for a long travel day. When we checked out this morning, the front desk associate Effrain printed our receipt but did not ask how our stay was or thank us for visiting. When I mentioned this, he stated that it was “early in the morning” for him. I explained the situation from the night before, and he replied that he didn’t know anything about it but could “write it in a report.” When we asked how to contact a manager, he said we could email but did not have an email address to provide, stating that he had only been there three months. We came to Ponte Vedra to attend my company’s executive Christmas party and hoped for a relaxing weekend. While the resort is undeniably beautiful, the lack of responsiveness to a legitimate noise disturbance—combined with dismissive customer service at checkout—left us extremely disappointed, especially at this price point. We truly wish our experience had matched the reputation and cost of the resort.

I was a repeat guest (12 visits) and check in shockingly took a while everytime, i requested after the 4th time to please have some type of express check-in or a time to come in for faster check-in. They never assisted or responded, so i just started checking in as late in the evening as possible. Nice spa, gift shop, grounds, and dining. Decor needs updating and way too many supplies in the room, not to eco friendly and that has to be expenisve for the hotel. Almost everytime a fruit basket is placed in the room and the oranges are moldy, clearly these are made way too far ahead and should be made fresh daily or the night before. Why be repeat if you feel ignored? Unfortunately i wont be returning and im sure i will get the general response of reach out to us, i did and many hotels when they have a bad trip advisor do they finally hear your complaints, and help. Events lady, i hope i am getting her name correct Jenn or Jennifer, was extraordinary, make sure your paying her well or a recruitor will swoop in and pay her double. She is perfection and always a highlight to work with. She is what had me return, otherwise i wouldnt have revisted after the 4th visit.

Our stay at Island House was excellent, particularly its location overlooking the island green, providing easy access to the main clubhouse and restaurants. The ocean view rooms are set back from the main road, and while there is construction for the 2027 remodel (which we knew about), it didn't bother us. The biggest impact was the walk to the beach and gym. Since the rates were lower, we felt this adequately compensated for any inconvenience. Property & Service Highlights Dual-Use Property: It's important to know the property is a members-only club as well as a resort. Guests receive a temporary member number/card, making us feel like part of the club. Dining: We highly recommend the fine dining at the Inn Dining Room (shoutout to Alvin for special service!). We also really enjoyed the beachside food truck and bar; the options and drinks were spot-on. Tipping: Most food bills include a 15% tip. However, we recommend having cash for the beach lounger and room service staff. The Tavern had a great vibe with friendly, efficient bartenders—never a wait. Exceptional Service: The staff truly made us feel special. On Saturday, the hostess arranged a custom breakfast-to-go that was delivered in a bag with everything needed for a beach meal. This attention to detail sets the service apart. Overall: We loved our stay. Everyone made us feel special, and the service was impeccable. We plan to return after the renovations are complete!

Beautiful resort . Beautiful restaurants . Great location. So clean and so quiet. Great customer service and great place

Worst experience ever, & we have been going here for over 30 years. First no pools at all- under construction for next year and it’s a noisy mess, but that was not what upset me. The VERY limited room service menu didn’t send me over the edge either. It was the horrible customer service. I was told by the front desk clerk that the noise in the next room, well I just needed to adjust to (“deal with and be understanding”) noise as a “football game was on but I could call if noise was still going on after football was over.” I am not even joking. I am not paying $600-$800 a night to be told to simply suck it up. The new renovations have resulted in paper THIN walls- I could hear everything, and I mean everything, from the room next door. Furthermore, two locks were broken in my room. There was no way to go to the beach and also lock my hotel back door, although the same front desk clerk told me false information on that also. Then, when I continued to have noise issues, the front desk phone was not answered x 58 rings (yes I counted), then 2 other calls went unanswered. There was an entire list of things that were wrong that I gave to the manager- mostly because I was so appalled. We have stayed there well over 50 times in the past and zero issues, but this was SO bad, I don’t think we can go back. The valet did not even open the door for us (rude). The whole experience was so surreal- if it had not happened to us, I would not have believed this since all of our former experiences were excellent. Then manager said he would take $300 off our bill (which I did not ask for or care about since I was paying for quality of my stay) and it seems even that was not done. The positives are the location and the new rooms are lovely, but not lovely enough to put up with the noise, and plain flat out incompetence of several of the staff members, three in particular. I really am still upset- that was our favorite retreat close by.