Portland Harbor Hotel

Well Done: Nice Rooms - we had a corner room (339 - deluxe king room) and it was a great size! Loved the wardrobe with the drawers and fridge. Restaurant - good food, ate there 3 times and wasn’t disappointed. A little pricey but really didn’t find comparable food outside for much less. Fantastic courtyard - very comfortable, love the fountain and lights. Really enjoyed the live music. They have a large fire pit but it was too warm to turn on. Needs improvement: Room cleaning was inconsistent - room was always physically cleaned nicely. Loved coming back to a freshly cleaned room! However when it came to taking dirty glasses or restocking things, we had to chase the staff down. For those that stay only one night, maybe you wouldn’t be able to tell but by the 3rd night we realized that our morning aches came from our mattress! Trenches and dips on the sides, just not a great mattress. Highly recommend replacing mattresses on a more frequent basis. Considerations: Amenities Fee - $35 /night. Non-negotiable. Coverages usage of their restaurant and market. If you spend money in their restaurant for food or drinks, as long as you spend the $35 / night of your total stay, then the amenity fee is satisfied. So you are basically forced into doling out cash or using their restaurant/market, reducing your ability to try new restaurants No coffee/tea maker in your room - coffee/tea is provided throughout the day and night (as well as waters, cookies, pastries ) but it is in a public communal area by the elevators. My husband had no problem with it (men…) but I felt forced to get dressed before I even had one cup of coffee to get me going.

Disappointed in this property for the price, property is outdated, service minimal. Great location to old port but not worth the price. Coffee service out of order, elevators old and not cared for— should be updated - rooms ok but not especially updated either - small lobby. Ate in the garden, very expensive for ok food.

While the location of the hotel cannot be beat, there are some issues. We have stayed at PHH on many occasions; we love the area and the food it offers. We were able to get an early check in (good). Upon check in they told us of the new amenities fee they add to stay, 35$ a day, you can charge to your room and they may reimburse you the 35$...however we had plans to eat out and enjoy the city, this sort of traps you into going to the bar, buying snacks, eating breakfast there. Parking in the lot under the hotel doesn't count towards the fee either. The coffee machine on our floor was listed as out of order, 1 less amenity to choose, had to go upstairs to get a cup of coffee, inconvenient. The room itself was fine, the jacuzzi type tub had water jets so powerful the water splashed over top, we found no way to turn them down. Mini fridge and comfy bed helped. I assume the walls are thin, as we did alot of noise coming from the hallways during our stay. Overall, it's nice.....but it has lost some of the charm. We may look elsewhere next time

Price doesnt match caliber. We paid $800 for a $200 room. First off check in / valet staff were very friendly and helpful. The room is blah blah blah. Old and drab. Furniture is beat up, bathroom is straight out of the eighties. Mildew in the shower, I wouldn’t even go in. Bed is uncomfortable, towels are rough and again doesn’t match the price. No safe, I have medicine that I take that can’t be left out plus jewelry … therefore had to take out with me to dinner …didn’t have high expectations… but was extremely disappointed.

My daughter and I stayed here while visiting the Old Port. The room was exactly as described and we had a lovely secluded patio that was surrounded by greenery. The hotel has a wonderful pantry on floors 2-5 which offer filtered water, sparkling water, and coffee along with breakfast pastries, yogurt, granola bars, and fruit as well as cookies in the afternoon. They charge a daily resort fee but let you apply charges in the hotel toward that amount. We got drinks and snacks from the market that were covered by the daily resort fee so we did not pay anything additional. The outdoor garden area is lovely and relaxing. Other than hearing planes overhead (as they're not far from the airport), it was a quiet oasis in the middle of Portland. Our bedroom was well appointed and nicely maintained/very clean. We had not problems sleeping as our room (which was not facing the road) was very quiet. The staff at the front desk was very helpful and friendly. I would definitely stay here again.