The Duniway Hotel

The customer service is not Hilton Standards! Huge opportunity for training team. Arrived 2:30am due to Delayed flight. Cass was working desk and said she was in her Audit( seemed bothered that we were here) so it would take 15 minutes before she could check us in. Now 3:00am!!!! we get checked in. When we checked out next day I tried to explain our situation to the person checking us out and then Ethan Davis interrupted me and said the whole world wide system was down - Not at all what I was saying- And he finished with I hear ya. But actually you did not because you interrupted the conversation. Great opportunity for behavioral training for your front office manager pretty sure that's a consistent behavior.

The hotel is perfectly situated in downtown Portland, which meant we could walk or take public transit to everything we needed (including the airport). Three MAX train lines are within a block of the hotel, museums are a short walk, and there are numerous options for shopping and eating very close by as well. Our stay was for leisure travel, but it would be great for business as well. The daily breakfast was above and beyond my expectations (the coffee was incredible!), and the coffee bar by day/cocktail bar by evening was a spot we hit daily. The staff was super helpful and friendly throughout our stay. My only caution is to stay inside or near the hotel after dark due to its location in downtown (the train is within sight distance, so that’s ok though).

This was my second stay at The Duniway. The location cannot be beat! Very convenient to the light rail and everything downtown Portland has to offer. That alone will bring me back again in the future. The lobby is very nice to hang out in and has a warm feel. The staff at the front desk are always happy to answer a question and I never felt like I was a bother to them. I had a King Premier Room on the 20th floor. I chose a room on the west side above the street and I could hear the light rail going by all day and night. If you are super sensitive to noise, choose a room above the courtyard...that location was quieter. The rooms are in need of a refresh - and that is where the issues started. They are in need of a better entertainment system as the cable/sattelite TV goes out randomly. It is an old system, with not many channels, compared to other Hiltons. I could not even access the guide for 5 minutes after turning the TV on. I had an issue right away with the HDMI cable missing on the TV. An engineer came up and said someone took it, he went and got one and installed it. Then, when trying to use the safe, it said the battery was low and kept beeping. Both security and engineering came up and they had to replace the door. They were very fast at coming up and apologetic for the issues. They were great staff members who helped me with those two issues. Other issues that need to be fixed (probably not just in my room) but the bedside lamps were very loose...I had to tighten them below the bulb to make them work. The leather headboard had cracks and missing pieces in it. The shower light was very dim. The biggest issue was with Mayrose Restaurant. I waited 5-10 minutes to be seated for breakfast and no one else was waiting. The staff runs around and needs someone at the main podium to help in the morning. Service at Mayrose was without a smile and the servers spoke very negatively to one another in front of guests. I had one nice server during my 4 day stay. She was there Tuesday morning but not the rest of the time. The food was just ok, I expected more for the price. I went to HopCity Tavern at the Hilton across the street for breakfast one day and the experience was so much better - more food, better tasting food and coffee, better service, and the staff smiled and made my morning so much better. Even with these issues, I still LOVE The Duniway and will be back when I visit Portland again.

This is a great hotel with lots of character in a great location! The property is well-maintained. The staff was friendly and responsive. I had one cleanliness issue in my room and the property quickly responded to remedy the situation.

The hotel is lovely with a great location and the staff were all friendly and professional. I stopped by to grab a breve and the barista, Hazel, made one of the better breves I have had. She offered lots of helpful tips about the local area and things to see and was kind. Great experience!