The Duniway Hotel

Very disappointing experience for an Amex Fine Hotels + Resorts property. After reading other reviews, I can now see that my experience was not isolated. The hotel looks modern, but the service does not match the premium branding or expectations associated with Amex Platinum benefits. I arrived at 9:30 AM and was told I would need to pay extra for early check-in. There was also no room upgrade offered, despite booking through Fine Hotels + Resorts. The front desk interaction felt cold and unwelcoming, and the staff member assisting me seemed visibly irritated. Several other reviews mention inconsistent service, unfriendly staff, and benefits not being handled as expected, and unfortunately that was exactly my experience as well. This property may work as a standard hotel stay, but it does not deliver the level of hospitality I would expect from a Fine Hotels + Resorts hotel.

This was the most disappointing hotel experience. Rude front desk, we tried to plan something special for our 30th wedding anniversary and this was the biggest disappointment.

We were very excited to receive a 2 night stay in Portland. We choose the Duniway from a list of choices due to their reviews. The hotel’s location was great but we were met with several employees that acted as though we were an imposition when needing their help in any way- such as do I need to check out with you. At check-in, we were asked for our Am Ex card. We don’t have one. She said that’s too bad now we can’t get any of the benefits. (Free breakfast, upgraded room and late check out). I explained the room was a gift from my kids. It didn’t matter. She had a very condescending manner. Next problem began when we got to our room and found the headboard to be peeling. It was very off putting for a 4 star hotel. I called the desk to get a new room. She finally said I could but it wouldn’t be any better. At the point, I felt as though there would be no point in moving as there was no apology only lots of excuses about the rooms condition.

We stayed here for 2 nights as part of our pacific west coast trip a the hotel was great, very comfortable and clean and the reception team were very helpful and friendly. It had a. Pool and gym (we didn’t use - JETLAG) but looked great. It was an easy walk to most things from here, very close to the premium shops and the river. The water pressure in the shower wasn’t very strong so just be prepared for a slightly longer shower

I thought the room itself was very nice and clean. No issues; however, service staff, both bar and restaurant were less than friendly and service was unavailable too often. The final kicker was… I stopped to ask when the bar/lounge would open. I was told 3:00. I invited partners for drinks at 3:30. 11 people show up but the lounge is not open. I check with the front desk and the attendant says, “Oh, we’re going to open at 4:30 now.” Fixable problem (as we went somewhere else), but shouldn’t happen. And… my $100 credit in the hotel went unused. Total drag. Again, cool hotel, priced right… bad and unreliable service!