The Duniway Hotel

This was the most disappointing hotel experience. Rude front desk, we tried to plan something special for our 30th wedding anniversary and this was the biggest disappointment.

We were very excited to receive a 2 night stay in Portland. We choose the Duniway from a list of choices due to their reviews. The hotel’s location was great but we were met with several employees that acted as though we were an imposition when needing their help in any way- such as do I need to check out with you. At check-in, we were asked for our Am Ex card. We don’t have one. She said that’s too bad now we can’t get any of the benefits. (Free breakfast, upgraded room and late check out). I explained the room was a gift from my kids. It didn’t matter. She had a very condescending manner. Next problem began when we got to our room and found the headboard to be peeling. It was very off putting for a 4 star hotel. I called the desk to get a new room. She finally said I could but it wouldn’t be any better. At the point, I felt as though there would be no point in moving as there was no apology only lots of excuses about the rooms condition.

We stayed here for 2 nights as part of our pacific west coast trip a the hotel was great, very comfortable and clean and the reception team were very helpful and friendly. It had a. Pool and gym (we didn’t use - JETLAG) but looked great. It was an easy walk to most things from here, very close to the premium shops and the river. The water pressure in the shower wasn’t very strong so just be prepared for a slightly longer shower

I thought the room itself was very nice and clean. No issues; however, service staff, both bar and restaurant were less than friendly and service was unavailable too often. The final kicker was… I stopped to ask when the bar/lounge would open. I was told 3:00. I invited partners for drinks at 3:30. 11 people show up but the lounge is not open. I check with the front desk and the attendant says, “Oh, we’re going to open at 4:30 now.” Fixable problem (as we went somewhere else), but shouldn’t happen. And… my $100 credit in the hotel went unused. Total drag. Again, cool hotel, priced right… bad and unreliable service!

If this was a 3 star hotel the rating would have been higher as that’s all it is. I simply cannot fathom why this is rated as a 4.5 star hotel. Service is what makes highly rated hotel stand out. This was sorely lacking. A line up to the door at check in with 1 person working and that one person not very friendly made for a horrible check in. No answer any time we called front desk or housekeeping - room was lacking extra blankets and drinking glasses. We had much better luck with the AI texting as at least they sent someone to deliver the missing items and to check why our heat was not working. We sent a text at checkout to have a luggage cart brought to our room only to be told sorry, we are busy come get it yourself! 4.5 star… really. The room was clean but rough shape. The headboard was a soft fake leather and it had huge unsightly gouges and scratches all over it. There was a coat peg board on the wall and some of the pegs were broken off. And our heat didn’t work! They have it set it so you cannot go higher than 73. It was snowing and cold! Maintenance had to come and bypass the setting so we could turn it up. The location was about the only good thing I can say about this hotel. We felt cold, ignored, and definitely not pampered as we usually are at 4.5 star hotels. Do better Hilton or lower your rating