The Duniway Hotel

Very poor experience. Numerous issues with room. They claimed they would send an engineer and housekeeping. Neither ever came. Complained again at checkout that nobody ever had helped us. No apology of any kind (and no offer of discount etc). Horrible corporate service. Not recommended

The people were nice and the room was clean. However, the shower stall had mold in the grout and around the floor. The water pressure in the shower was barely a trickle. The coffee pot was extremely difficult to use and even though they replaced it with another one it was also difficult to use. There was no hotel shop to get toiletries or anything close by. There’s no courtesy coffee in the lobby. They do not provide a class of paper cup in the bathroom to use although a glass was provided in the room. If I ever return to Portland I would not stay here again!

This is a nice hotel right in the heart of downtown Portland. The rooms are a bit small but are comfortable and well appointed. The water heats up quickly for morning or evening showers. The hotel restaurant is fine but closes for at least an hour between breakfast and lunch service ..... not to worry ..... The Nines is a block away and serves killer food. Forget using cash for anything ..... this is a cashless property.

The Duniway was very disappointing - hotel entrance was dirty and the lobby was worn, the check-in was efficient at best, elevator was dark and dingy, hall carpet had not been vacuumed recently. Reluctantly we went ahead and checked in - but once in our room we decided move hotels - the desk person did not care one bit we were checking out and had not one question to as why we were. Fortunately we found another hotel near by - best decision ever!

I had an extremely disappointing experience at The Duniway Hotel in Portland. Despite having a valid confirmation number and proof that our reservation had been confirmed, the hotel informed us upon arrival that there was no room available. It felt like they had overbooked the hotel and then tried to make it seem as though the problem was somehow on our end, rather than taking responsibility for their mistake. Instead of acknowledging what had happened, we felt completely gaslighted throughout the interaction. The worst part was that this happened late at night, leaving us stranded with nowhere to stay. There were no hotel rooms available anywhere in Portland or even across the river in Vancouver, Washington, making an already stressful situation significantly worse. After a long day of travel, we were left scrambling with virtually no options because of the hotel’s mistake. There was little empathy, no meaningful effort to make the situation right, and no sense of urgency despite the circumstances. Mistakes can happen, but how a hotel responds is what defines good customer service. In this case, we were effectively left out to dry even though we had clear proof of our reservation. I expected far better from a hotel in this category and would not recommend staying here based on this experience.