The Duniway Hotel

This Hilton hotel was very nice and the staff were wonderful and very sweet. The rooms were very nice but my room didn’t have a microwave.. i’m not sure if that’s a normal thing or not lol. The lounge was nice and coffee was amazing. Directly in the heart of downtown Portland.

Parking garage was scheduled for maintenance but we were denied entry earlier than scheduled. Then before exiting we were rudely told we would be charged an addition night for misplacing QR code for exit.

Pure and simple, that’s what the Duniway is — mainly because it falls so exceedingly short of expectations. If it was correctly branded as a Doubletree, then the numerous service and product mistakes and miseries could at least be factored in, if still not excused. I make my case to a candid world: 1) I was barely recognized as human by a two-staff Reception Desk upon check-in. No recognition of my Gold status, no hotel restaurant or amenities information given without prodding, and as it turns out, no Hilton Gold amenity of $15.00 a day added to use as I saw fit. Oh, and no staff name tags which is a curious — and telling — touch! 2) Also at Reception was a middle-aged Security Guard? Concierge? Bouncer? dressed in Vintage garb who announced the Duniway name origin. Perhaps I didn’t show him enough attention because he deliberately shut the entry door in my face later that day. 3) The lobby is a crowded chaotic mess with both a small bar that didn’t open until 4:30, yet was crammed with families milling about and yucking it up much like an airport gate area (this was around 1 pm) and a small restaurant next to it , which opened at 5, and was much the same. Both spots were clearly not places where a solo business traveler could enjoy a quiet drink or meal later on. 4) My Premier Room on the top floor: Large swaths of paint/fabric peeling or peeled off EVERYWHERE… furniture, bed headboard, walls. If the desired look was Great Depression roadside motel, then the goal was met. And, then in no particular order: — Weak to barely a trickle of water pressure in sinks and shower. — NO cellular service. Weak Wi-Fi that continually dropped out. — TV remote that couldn’t communicate with the monitor without a repeated struggle. — No accessories for making tea (kettle, tea bags) — Several large bags of uncollected garbage from previous guests, including smelly leftover takeout food, were piled up outside my door. (The staffer who brought the kettle I requested was both surprised and annoyed that I actually cared about the trash being removed!) If you want to use your Hilton Gold amenity on food before 4:30, you must cross the street to another Hilton owned by the same equity investment group. There you’ll find a barely stocked “grab & go” shop with inflation-priced small Caesar Salads with a few measly strands of Parmesan and processed turkey cold cuts sandwiches on white wonder bread, along with a few bags of chips and cookies. Half bottles of inauspicious wine are $30! Luckily, the bedding was comfortable and up to Hilton standards. It must have fallen off the delivery van en route to a better managed hotel. I couldn’t wait to get away from this place.

the staff was very helpful and friendly. we got very good recommendations on places to eat. im not good with remembering names but absolutely everyone we interacted with was amazing!

Stayed here for 5 nights and really the style and general vibe. It’s a very central location. My room was spacious and well kitted out with very luxurious bed & linen. The bathroom though is quite outdated and not too a standard that I would expect for this kind of hotel. Also, the toilet got blocked, but was dealt with promptly. One negative that needs addressing is that I could not find times for the restaurant, particularly breakfast. On Saturday morning, arrived down at 7:45, as I had an 8:20 commitment, to be told that service didn’t start until 8:00. I then ordered smoked salmon plate as quick and said that I was in a hurry. It took ages to arrive and I didn’t have time to eat it. Breakfast menu though is great. Some staff a little aloof, others really helpful and friendly. Despite criticisms, I would stay here again if in Portland.