The Heathman Hotel, Portland

Leaky roof in our room. Terrible service overall. Our laundry was never picked up and the front desk didn’t bother to explain why it wasn’t picked up. We requested a microwave, and the front desk told us they couldn’t bring one and asked us to go downstairs to heat up our food in a microwave inside a storage closet. Breakfast was subpar in a room full of dust from nearby repairs. We waited more than 20 minutes for the valet to show up when we arrived. Mind you, we paid $50.00 per day for that valet service. The highlight of our stay was the location and cleanliness of the room. Very disappointed with our stay.

Overall we had a lovely stay at the Heathman. The room was clean and had everything we needed. I loved the French press coffee in the morning! The location on Broadway was close to many shops and bars and restaurants, a real hub of activity. The library being closed at this time was a huge disappointment, as it was the main reason we had booked the hotel in the first place. I would recommend waiting until construction is over if you want to experience the library that is so wonderfully advertised in their website. The restaurant staff were amazing and I highly recommend eating there.

The Heathman is a great hotel in a wonderful location. Its location gives you easy access to some great restaurants and their staff is very professional and helpful. We enjoyed our recent stay very much!

The hotel was clean and the room was spacious and comfortable. The coffee in the room was difficult to access and resulted in some spillage on the credenza and floor that wasn't easy to clean-up. Also, the bathroom amenities could be upgraded slightly to better match the expected hotel quality. While you can hear sounds down the hallway and some neighboring room sounds, we slept soundly. Until Dec 22, the library and fitness center are under renovation so that resort fee was waived. They provide complimentary passes to a nearby fitness facility if you want access (we only stayed one night so didn't check it out). Overall a comfortable stay, but some small tweaks would make it nicer.

The Heathman is a brand I have grown to trust for its upscale, classic and sophisticated. The Portland Heathman followed suit. The lobby is small but there is a nice “bookcase” lounge area for guests to work or enjoy. Standard Room was nicely appointed but small. Bathroom was small as well but the decor and materials were updated and upscale. Shower was great and the bed was very comfortable. The front lobby door locks after 11pm so you’ll need your key to enter late. I found street parking in front of the hotel just had to move by 8am. The breakfast sandwich in the resturant was very good. Would stay again.