Hilton Portland & Executive Tower

"Oh, you don't wanna use our valet service? OK, well I realize you're trying to check in but I need you to move your car for valet"...2 out of 3 wide open spots but F me, right.

Thank you to Rodrigo for his kindness and accommodation !

Our Labor Day weekend stay at The Duniway was absolutely wonderful! From the moment we arrived, the outstanding customer service made us feel genuinely welcomed and appreciated. Alex at the front desk was fantastic. She was incredibly helpful and friendly, gave us a warm welcome, and took the time to explain the hotel’s amenities as well as all of our benefits as Hilton Gold members. It was a great way to start our stay! Housekeeping also deserves a huge shout-out. They were thorough, attentive, and made sure our room stayed comfortable throughout our visit. Towels were replaced and the bedding was changed during our stay, which was such a thoughtful touch and made us feel well taken care of. We also had a fantastic dining experience at the hotel’s Mayrose restaurant. The food was excellent, and it was wonderful having such a great restaurant right at the hotel. And we absolutely adored Hazel! Their passion and dedication as a barista truly stood out. They were incredible—taking the time to make our drinks to order and making sure everything was exactly to our satisfaction. Their enthusiasm and genuine care added such a special touch to our stay. As Hilton Gold members, we also appreciated having our daily food credit applied before checkout. It was a seamless way to enjoy one of the benefits of our status. Overall, The Duniway exceeded our expectations. Every interaction, from the front desk to housekeeping to dining, reflected genuine hospitality and attention to detail. We had a wonderful Labor Day weekend and will definitely be returning! A huge thank-you to the entire Duniway team, especially Alex and Hazel, for making our stay so memorable. ⭐️⭐️⭐️⭐️⭐️

This was a very comfortable few days. The staff were the highlight of the property, attentive at the front desk, bar, room cleaning, and throughout conference activities. I only have praise for the employees of this hotel and only experienced pleasant, professional, and attentive service. I arrived very late in the evening, and the bar was still bustling with patrons. The checkin process was quick and easily done. Once in the room, I found it to be clean and standard to many of this brand’s locations. I spent much of this trip taking the elevator or escalator between floors. The space was conducive to our convention purposes, but nothing seemed especially noteworthy. I would stay here again. Once I finally made it out of the hotel, escaping after a few days of meetings, the location was good but not necessarily special. I walked to a famous bookstore and lunch at a semi-famous restaurant. I would stay there again next trip.

After being told our room was being serviced and would probably be available in one hour, we waited 2 hrs. in the hotel only to be downgraded to a smaller room Next morning the toilet wasn't flushing and we waited one hour for maintenance to plunge it. Prior to arrival, I informed front desk that we were traveling by train and we wouldn't need valet services. He told me the charge for valet would be removed. After we returned home, I got an e-mail receipt showing the charge for valet service. Phone calls to billing and to the front desk got me nowhere. I sent an e-mail to Hilton Honors and they got back immediately to tell me someone from the Hotel would contact me. I finally did get a text that the charge had been refunded. The hotel itself is very conveniently located but there are very few options for a room that gives you a comfortable seating area and room to move around. It is not a luxury hotel , but the beds which take up all the room are comfortable.