Hilton Portland & Executive Tower

This is hard to write—but it needs to be said. After spending over $70,000 as a loyal Gold member with Hilton, this is how my experience was handled after an incident involving a Hilton security employee: I was called a racial slur. N....... I was verbally insulted. N.... You must be crazy I was threatened. I know what room you are in I will see you later Instead of accountability, I was told there was “zero evidence” it happened. I was told I had no right to respond after being treated that way. The proposed resolution? • 75,000 Hilton Honors points • One night reimbursed • A one-sided legal agreement designed to protect the company—while putting me at risk if I spoke up if this was to happen to me again on a Hilton property. Let me be clear: I’m not asking for sympathy. This is about accountability. No customer—no human being—should be told their dignity doesn’t matter because a corporation has deeper legal resources. When companies hide behind legal language instead of addressing harm, they send a dangerous message: your voice doesn’t count. This is wrong. Period. Call to Action Hilton Portland Downtown, Mike McLeod I challenge you to do better: Acknowledge the harm instead of dismissing it Commit to real accountability—not silence Invest in training, oversight, and policies that protect guests from this ever happening again And to anyone reading this: don’t stay silent when something is wrong. Awareness is the first step toward change. We can—and must—expect better.

We have stayed her before several times. Nice hotel, nice rooms, clean and comfortable. Unfortunately this time we had some problems. First room assigned it us had a towel hook that came out of the wall. We requested another room and was accommodated. At the end of the night we went down to the lounge bar and found it closed. We thought that was odd considering it was only 10 on a Saturday night. We checked the sheet at the front desk that said they closed at 11. I asked a young man at the front desk what was going on. He gave me the most ridiculous answer I have ever heard about a group that contracted it and well I just don’t know what to say it was so stupid. All the lights were out and there was no one around. Why didn’t he just tell me the truth? We had words but he was just condescending so I walked away. Sad to say but this is my last stay here.

My mom and I came for a special family event that required a quiet & efficient place to come back & sleep to. The front desk attendant (Kimberly) was the BEST, she not only upgraded our room for the best city view, but had also sent us a late bday gift celebration to return to when we went out! Even one of the restaurant employees directed us efficiently to get everything we needed after checking in! All in all, Kimberly & the rest of the staff working this day (11.29.25) made so many accommodations that made us feel executive! We will be returning soon :)

Klarece - Front Desk Representative, was awesome!! She was very helpful and friendly. She fulfilled my request with a smile. A valuable asset to the Hilton Brand. Also, Rodrigo was professional and personable. And the food at the lobby restaurant was exceptionally tasty, especially for “hotel” food.

Victoria of the front desk was exceptional! She went above and beyond in addressing my requests by taking prompt actions and even suggesting solutions. She never ran out of good mood and patience even if she was the only one working at the time I was there. She always maintained her focus and composure in attending to all of the guests and never lost her energy and enthusiasm. Highly commendable employee who should get a raise! About the hotel, I noticed that it was so clean and well-maintained and the staff are also friendly. The location is close to so many restaurants and bus stops/train stations (MAX line). I'll definitely go back here!!!