The Royal Sonesta Portland Downtown

We stayed at the Royal Sonesta in Portland for our niece's graduation. The entire family was with us. Every one of us received excellent service and enjoyed our stay. A special thank you to Nadyah in the restaurant. She moved furniture so all of us could sit together for dinner and handled a multitude of orders and complexities with graciousness and aplomb. Tammie also went out of her way, bringing us coffee. At the desk, Alerik and Owen solved problems, got us taxi's, and gave us great tips on what to see. Kudos to all of them. Susan

I made the mistake of going through Priceline to stay at this hotel. I booked the stay in a room with two beds and a couch for 5 people. Priceline made it for 2 people. I called priceline, and they were no help. I called this hotel, and they would not help. They just tried to upsell us. They were very polite as they supported the fraud of Priceline. It was disappointing. (I was fine with a cancel or to stay there.) Usually when a room is expensive, you don't expect to be upsold for things that you paid for. Nathaniel was politely unhelpful.

Please do not stay here. We showed up at midnight exhausted and the man at the front desk gave us the worst customer service I’ve ever experienced in my whole life. We had a problem with our credit card that was completely their fault, that we ended up getting fixed and the gentleman at the front desk yelled over my fiancé and made her cry. After spending over $400 the best they could do after making her bawl her eyes out was take care of our $40 destination fee. The table in the room still had food crumbs, we weren’t told that we had free parking which we ended up spending over $100 for the two days we there, didn’t tell us about the restaurant credit and the shower sounded like a engine motor. Seriously, please do not stay here.

Location is great and in room furnishings are vintage and quirky. However, arrived on Dec 5 late, went to the room and there was no hot water. It came on at about 7am the next morning. Then again, on Saturday night Dec 6 the hot water went out again. Sleep quality was fine so was quietness and overall ambience. I was a bit confused with regard to the on property dining. There’s a small breakfast buffet each morning in the restaurant , but dinner appears to only be available Weds thru Sun. What’s not clear is whether this applies to room service as well. Bar is nice enough with attentive staff, welcoming and professional. Upon check out I was told at reception that their system was down and couldn’t be provided with a final bill or receipt, but that one would be emailed to me, but never was. Property is walking distance to a lot to see and do. Good sushi down the street, and the west coast’s only Muji Store around the block. Overall, if the price was right I’d consider staying again, but there may be better offerings in the area.

Beautiful hotel, great location. NO HOT WATER. I have bee traveling all day. It’s midnight. They knew there was no hot water and did not advise us of this problem prior to check in. I am extremely frustrated and waiting for a resolution about this from management.