The Royal Sonesta Portland Downtown

Handled all my issues. Left satisfied.

While staying at the Royal Sonesta, I stopped by Finch on Fifth for cocktails and was thoroughly impressed. Erick, the bartender, provided an exceptional bar experience from start to finish. His professionalism, warm personality, and attention to detail immediately stood out. It was obvious Erick has a genuine passion for hospitality that shines through in every interaction. He created an inviting atmosphere, offered thoughtful recommendations, and crafted outstanding cocktails with skill and precision. It's clear he takes pride in making every guest feel welcome and appreciated. Thank you, Erick, for the excellent service and memorable experience. Finch on Fifth is fortunate to have you behind the bar, and I look forward to visiting again.

We stayed at the Royal Sonesta in Portland for our niece's graduation. The entire family was with us. Every one of us received excellent service and enjoyed our stay. A special thank you to Nadyah in the restaurant. She moved furniture so all of us could sit together for dinner and handled a multitude of orders and complexities with graciousness and aplomb. Tammie also went out of her way, bringing us coffee. At the desk, Alerik and Owen solved problems, got us taxi's, and gave us great tips on what to see. Kudos to all of them. Susan

I made the mistake of going through Priceline to stay at this hotel. I booked the stay in a room with two beds and a couch for 5 people. Priceline made it for 2 people. I called priceline, and they were no help. I called this hotel, and they would not help. They just tried to upsell us. They were very polite as they supported the fraud of Priceline. It was disappointing. (I was fine with a cancel or to stay there.) Usually when a room is expensive, you don't expect to be upsold for things that you paid for. Nathaniel was politely unhelpful.

Please do not stay here. We showed up at midnight exhausted and the man at the front desk gave us the worst customer service I’ve ever experienced in my whole life. We had a problem with our credit card that was completely their fault, that we ended up getting fixed and the gentleman at the front desk yelled over my fiancé and made her cry. After spending over $400 the best they could do after making her bawl her eyes out was take care of our $40 destination fee. The table in the room still had food crumbs, we weren’t told that we had free parking which we ended up spending over $100 for the two days we there, didn’t tell us about the restaurant credit and the shower sounded like a engine motor. Seriously, please do not stay here.