Sentinel

Was very excited for stay and systematically and completely disappointed throughout stay. Would NOT recommend. Obviously a hotel in need of a complete managerial and staff renewal. Deceptive relationship with Domaine Serene. Unreal street noise.

I loved the decor, featuring all the artists with descriptions of their photos. I appreciated the location, which is close to many amenities, situated in downtown Portland.

Gorgeous room, very comfortable bed, enchanting fireplace, city views from the patio, and every member of staff was gracious, helpful and professional. All of that in a perfectly central part of downtown to walk and enjoy the many restaurants and sights. I highly recommend!

Wonderful staff, accommodations and food options. We celebrated our 29yr anniversary in style and comfort, thank you Sentinel!

Our stay at The Sentinel was a mix of high expectations and unexpected surprises. We initially looked forward to a room with a jetted tub, as confirmed by the reservation hotline. However, upon arrival, we were disappointed to find that our room did not include this feature. Room Experience - Cleanliness: The room was very clean, which is always a plus. - Towels: Unfortunately, while washing my face before bed, I grabbed a towel that smelled distinctly of seafood, though the others were fine. This was puzzling and a bit off-putting. - Comfort: The bed was mostly comfortable, and the view from our room was lovely. Customer Service After checking in and realizing we didn’t have the jetted tub, we decided to grab coffee down the street, feeling a bit let down. However, upon returning, we were greeted warmly at the front desk. I explained our situation regarding the missing jetted tub, and the representative was incredibly apologetic. She checked for any available rooms with jetted tubs but found none. Instead, she offered us an upgrade to the terrace suite or a $50 credit for room service or the hotel restaurant. Their kindness and willingness to accommodate us were truly commendable. Dining Experience We opted for the $50 credit and decided to have breakfast at Jake’s Grill the next morning. - Breakfast Order: I ordered the traditional Eggs Benedict, and my husband went for steak and eggs, along with a vanilla latte and a Bellini. - Issues: The steak was cooked medium instead of medium-rare, and while enjoying my Eggs Benedict, I encountered a crunch in my first bite. To my dismay, I discovered several pieces of eggshell in my dish. This was disappointing, especially since I had only eaten half of one of the two Benedicts. - Response: Our waiter was quick to apologize and consulted with the kitchen and manager. The manager personally came over to apologize and offered to bring me something else, which I declined, preferring to just get my still-missing vanilla latte. Overall Impressions Despite the mishaps, the service we received at the hotel and restaurant was good, and we appreciated the staff's efforts to make things right. While our experience at The Sentinel was certainly not flawless, the cleanliness of the room, the accommodating front desk staff, and the restaurant's response to our concerns left a positive impression overall. If you're considering a stay, perhaps confirm your room details in advance and be prepared for potential dining hiccups, but know that the staff seems dedicated to ensuring a pleasant experience.