Hotel Infante Sagres

I booked this hotel through Chase points and stayed for one night in August. Very close to all major sight seeing locations, especially the main square and the Livraria. Well appointed room, bed was solid and so was the bath. AC and Wifi worked fine. Excellent food at the restaurants. Breakfast was a complete spread and also offered the option to order complimentary items. I needed to have a quick lunch, the grilled chicken Caesar was delicious and served promptly. Only reason for the four stars is the ongoing work. I was woken up on a Saturday morning with loud drilling. Housekeeping a bit spotty... there was a used water bottle in the room when I checked-in that was quickly replaced.

I chose the Infante Sagres because of its reputation as a five-star hotel. Unfortunately, my experience with their customer service has left me unable to recommend staying there. Before our trip, I booked and prepaid a room through American Express. After finding a lower prepaid rate, I canceled the original reservation and rebooked the same room. At check-in, I was informed that both reservations were still active. The duty manager acknowledged the issue, apologized, assured me the duplicate reservation would be canceled, and promised a full refund. Both my husband and my sister (who had a separate room) were present when this commitment was made. That promise has never been fulfilled. Since our stay, I have made multiple phone calls and sent several emails. I have repeatedly been told that the refund was being processed, that the manager had been away, or that the finance department would contact me. None of those assurances resulted in a refund or even confirmation that one had been issued and now the hotel has stopped responding to me which is very unprofessional. Mistakes can happen at any hotel. What distinguishes a five-star property is how it responds when those mistakes occur. In my experience, Infante Sagres failed to follow through on repeated promises and left me to spend weeks chasing a refund that should have been handled immediately and never materialized. If you are considering staying here, understand that if there is a billing or reservation problem, you may have to invest significant time and effort trying to get it resolved. Based on my experience, I cannot recommend this hotel and will not return until it demonstrates that it values customer service as much as its reputation.

My partner and I decided to give this hotel the nickname “Infinite Sadness”. It is an old palace hotel whose faded grandeur could be charming but the staff make the experience unpleasant. When we checked in we were told the pool would be closed for two days; it wasn’t in the end but no one told us. When we complained about this the front desk staff was completely unhelpful. Bathrooms have cheap linoleum floors, which I wouldn’t expect at a 5 star hotel. There was also long construction going on with no warning on their website. Would recommend both Amex Fine Hotels and SLH remove this hotel from their inventory.

This is a lovely hotel and close to everything in Porto. We loved our stay and the room for breakfast is beautiful. Our only caution is we were in room 416 which faces the street, our room was lovely however we could hear the street traffic when the bars closed around 2:30 - 3:00 pm. My recommendation would be to go with an inside room. Plus the hotel is undergoing renovations. I would check when they are expected to be completed. We would definitely stay again.

Lovely Hotel right in the centre of town. Walking distance to everything. Staff were very friendly and the breakfast was good. We loved the cocktail bar, amazing Cocktails! Our premium room was nice, lovely bedding and comfy bed. Big walk in shower but does need a few bits repairing and updating . Well worth doing one of the days excursions trips to the valley but be prepared for a long day. We were disappointed that the pool and roof top area was closed due to renovation and we were not notified in advance. The hotel renovations are quite noisy so worth checking progress before you book. This is the only reason I haven’t given a full star rating. The manager was understanding however, and offered us some extras to compensate. Would definitely return as Porto is well worth a visit!