Hotel Infante Sagres

The lobby is very beautiful, and the location is excellent. But that is where the 5 star experience ends. The room was very small and cramped. When I asked for luggage stands, they said they did not have any available, "maybe tomorrow," but no further word on that. So we lived out of suitcases on the floor for two days. How can a 5 star hotel not have enough luggage stands? Then the noise. For both nights we were there, there was loud wedding party in the room immediately adjoining the lobby, making the lobby uninhabitable for conversation or drinks. In addition, our room faced the street, and there is a bar across the street that, at least on weekends, is very loud with noise and yelling ALL NIGHT LONG. Not the hotel's fault, but if you stay there, bring some ear plugs. Another issue: I emailed in advance to request some distilled water be placed in the room for my CPAP machine, not exactly a big request. I received a prompt reply confirming this would be done, and at my check-in, they confirmed that it would be provided. At 10 p.m. at night, no sign of it. I called the concierge and in about 20 minutes, it finally showed up. This is not my idea of 5 star hotel service. The breakfast is good, but not great. It was the least impressive of all the breakfast buffets we experienced during the month we traveled in Europe. The attached restaurant, "Scarlett," is very good, and the staff there was very attentive. But it is very loud with thumping "hip" music that makes conversation very difficult. Not my idea of "elegance." This hotel aspires to be more than it actually is.

Shady check-in regarding free breakfast. Black mold in shower. Garbage cans in room left full. Room was junior exec suite.

My partner and I stayed here for the Porto portion of our Portugal trip, and Hospes Infante Sagres did not disappoint. We were made to feel welcome from the moment we arrived. The first and second floors feel like a dream, and are so meticulously decorated while still being comfortable and inviting. We agreed that the included breakfast was the best complimentary breakfast we had ever had. We were sad to find that this Hospes location does not have a spa, but we are just further motivated now to stay at a Hospes property with a spa in the future. We can't recommend this hotel enough! Our one note of criticism is that you could skip Scarlett, the hotel restaurant - if you're the unadventurous business traveler and just want a cheeseburger, then fine, but otherwise there are more interesting and tasty places to eat in the city proper.

SO LOUD WE WERE UP ALL NIGHT. This hotel would be fine if you came to look at it but you’re there to SLEEP. It was as if the windows were opened but they were not. There was noise from outside all night. WE DID NOT SLEEP. As an aside the bathroom is so dark you can’t see to shave or do your makeup. Find another hotel!!!!

This hotel claims to be 5-star, but unfortunately, the service we received did not meet that standard. We arrived at 10 a.m. and were told our room would only be ready at 3 p.m.—which is understandable. However, there was no effort to make us feel welcome in the meantime. No offer of coffee, no lounge area suggested, and no alternatives provided for how we might spend the time. I also asked for a concierge, since that’s something one would expect at a true 5-star property. I was told there was no concierge available, but that a staff member would assist me instead. When I briefly stepped away, she left to run errands, leaving me unattended. Although she did apologize when she returned, this type of service is not consistent with what I expect from a luxury hotel. Overall, the experience fell short of the level of professionalism and hospitality a 5-star hotel should provide.