Hotel Infante Sagres

Stayed two nights. Upon check-in we thought we had stumbled upon a hidden gem. The lobby has an old world charm and the registration process involves a sample of port wine while sitting in an elegant room. Unfortunately that’s where our luck ended. There were two issues (easy to correct) with our room that were not corrected after being reported 3 times. Breakfast (buffet) had a good selection - but the wait staff appeared to lack organization / were not attentive…and honestly, a 5 star hotel shouldn’t make you go get your own coffee from a machine. We requested late check-out, which was granted only because I am a Hilton gold member - but they zapped our cards anyways. I understand that this may be a computer “challenge” - but this should have been communicated so that I could have proactively git it re-done before going all the way upstairs…

We stayed at this hotel for 4 nights in June and it was just perfect!! The hotel is beautiful (the oldest 5-star luxury hotel in Porto!) and the service was outstanding. Everyone from the doorman to the reception to the concierge - they were all so lovely and professional. Our room was a great size, quiet, clean, comfortable - and my favorite part, they replenish every day bottles of filtered water, Nespresso capsules, and even a fresh lemon with a knife for your tea :) The hotel is in the perfect location in Porto for easily walking anywhere you want to go. The concierge also gave us a recommendation for the most amazing dinner, and helped us also with booking a day trip to the Douro valley. The only problem we had with our room was that the WiFi didn't work in our room for some reason. I checked every day over 4 days, and told the front desk a few times, but they were unable to get it working (it worked on the ground floor, but not in our room on the 4th floor). Aside from the wifi issue - this hotel was just perfect, stunning and comfortable, and I highly highly recommend it for a stay in Porto!!

Absolutely amazing classic hotel in a great location in Porto. The stained glass was absolutely stunning! Staff were all very helpful! We had a great experience at this hotel and would 100% go back if we find ourselves in Porto again. Highly recommended!

This is a truly grand hotel in central Porto but I'm sure there must be better value options. The public areas are beautifully historic. All of the staff were fabulous but for what we paid, the room and bathroom were small and the dining options limited. Luckily there are many excellent restaurants in a 15-minute radius which the concierge is happy to recommend.

This is my second review. Management was extremely attentive to my issues. The manager on duty brought up engineering and housekeeping to go through the room. She apologized profusely and seemed grateful that the issues were brought to their attention. Having managed people in a customer service environment, I know that service issues can happen. Their service recovery deserves an “A+.”