InterContinental Porto-Palacio das Cardosas

A combination of luxurious accommodations, very attentive service, and prime location makes this fantastic Intercontinental Hotel a perfect choice for anyone visiting Porto.I left with wonderful memories and a longing to return. Highly recommended😀😀

We accidentally booked InterContinental Porto instead of InterContinental Lisbon, where we actually intended to stay — and did stay — for three nights. As soon as we realized the mistake, the Lisbon hotel team kindly contacted the Porto property on our behalf and advised us to proceed through Booking.com for cancellation or refund. Unfortunately, despite following the correct process, the InterContinental Porto team denied the refund request without any explanation. We never checked in or used the booking, yet they have refused to respond or assist. Multiple follow-ups were completely ignored. It’s truly disappointing and unacceptable for a 5-star hotel under the IHG group to treat genuine guests with such disregard. This wasn’t a last-minute cancellation — it was an honest error, and we acted immediately to resolve it in good faith. I expected much better service, transparency, and basic communication. I strongly urge future guests to be cautious when booking, and I hope the hotel management reconsiders how they treat guests in these situations.

Very comfortable & stylish room with lovely tall windows overlooking the main square opposite with views stretching down to key buildings & statues. Sadly there were significant & very noisy works ongoing during our stay, digging for a new subway station, which blocked our view & provided very noisy background city noise (but not on a Sunday, thankfully). Other than that the hotel is very comfortable & situated in a great location for sightseeing, particularly for the stroll down to the water front (about 10mins downhill). The river front was our favourite area especially for people watching & port tasting. The hotel provides a good breakfast with tasty choices.

The room was nicely appointed with a view directly down the plaza. Staff was very welcoming and helpful. The location is great for walking and shopping. In the near-term some may find the metro construction out front to be a distraction and eyesore. Lot’s of tourists on the street out front. We did not get to eat there but we found the lobby bar to have a great atmosphere and a talented Bartender.

The Intercontinental Hotel is located right in the heart of Porto with most attractions within walking distance from the hotel. Staff was very helpful and the rooms were beautiful.