Pestana Palacio Do Freixo

We had a fabulous 3 nights. The hotel was first class and the staff were very well trained, and personable. Particular mention must be afforded to Francisco, in the bar, nothing was too much trouble, and he even invited me to a Porto game. Thank you all.

Perfect. Beautiful building and grounds. Comfortable, luxurious, quiet room (all bedrooms are in the converted, historic grain warehouse) Lovely staff. Amazing breakfast - everything you could possibly want to eat, so I did! Fantastic pool and the best mojito I have ever had. Loved it so much I want to go back with everyone I know!

❌ Experiência vergonhosa no Pestana Palácio do Freixo (Porto) ❌ Um dos dias mais importantes da minha vida – o pedido de casamento após 29 anos de relação – foi destruído por este hotel que se diz de 5 estrelas, mas que não merece nem 1 Destruiram um dia que esperava ser MÁGICO ⭐. 👉 Pedi pack romântico (espumante doce e morangos), recebi espumante seco e nada do que solicitei 2 meses antes e tive o cuidado de fazer 200 km ida e volta no dia anterior para verificar se tudo estava perfeito pois a minha companheira que não sabia de nada pois era surpresa, mas foi PESADELO. 👉 No quarto: sem água PARA TOMAR BANHO ETC.... Máquina de café sem ÁGUA e espelhos CHEIOS DE MARCAS DE MÃOS. 👉 Serviço de bar:TIVE QUE IR AO BAR PAGAR PRIMEIRO, APÓS 30 MINUTOS FUI A SEGUNDA VEZ AO BAR PERGUNTAR O QUE SE PASSAVA DISSE QUE NÃO SABIA, conclusão mais 10 minutos a espera. 40 minutos de espera por uma SIMPLES caipirinha e um sumo de laranja não oferecem serviço as mesas da piscina por parte dos empregados num HOTEL 5 ESTRELAS. LAMENTÁVEL. 👉 Massagens pagas de 1 hora… só deram 30 minutos cada o que acabei por não fazer e decidi fazer as malas e ir para outro hotel, resumindo perdi mais de metade do dia até as 17 horas. 👉 Atendimento lento, falhas sucessivas, falta total de profissionalismo. 💸 Paguei 500€ por uma noite (fora extras) QUE IRIAMOS TER TIPO ALMOÇO, JANTAR ETC....para viver uma experiência que não desejo a ninguém. ⚠️ O que devia ser um dia mágico tornou-se um pesadelo. 🔴 NÃO RECOMENDO! ❌ Shameful experience at Pestana Palácio do Freixo (Porto) ❌ One of the most important days of my life – my marriage proposal after 29 years together – was destroyed by this hotel that claims to be 5 stars but doesn’t even deserve 1. They ruined a day I expected to be MAGICAL ⭐. 👉 I booked a romantic pack (sweet sparkling wine and strawberries). Instead, I received dry sparkling wine and none of what I had requested 2 months earlier. I even drove 200 km round trip the day before to make sure everything was ready, since it was a surprise for my partner. Still, it turned into a NIGHTMARE. 👉 In the room: no running water to take a shower, coffee machine with no water, and mirrors covered with fingerprints. 👉 Bar service: I had to go to the bar and pay first, then after 30 minutes waiting, I went again to ask what was happening and they said they didn’t know. In the end, it was 40 minutes of waiting for a simple caipirinha and an orange juice. No poolside service at all in a supposed 5-star hotel. PATHETIC. 👉 Massages: I paid for 1 hour each, but they only offered 30 minutes each. I ended up canceling, packing my bags, and leaving for another hotel – wasting half of my day until 5 pm. 👉 Overall: slow service, repeated failures, and a total lack of professionalism. 💸 I paid €500 for one night (excluding extras such as lunch, dinner, drinks, etc.) – an experience I wouldn’t wish on anyone. ⚠️ What should have been a magical day turned into a nightmare. 🔴 I DO NOT RECOMMEND!!

The hotel is beautiful, rooms are nice and the palace and pool are truly stunning. Check-in was flawless. Sadly the restaurants below expectations ( no lemon, no brown sugar, long waits for food, mistaken orders , overtoasted bread , a hard as rock tiny waffle after 25 min wait), really a shame as the setting is lovely and staff kind. Also a cash point machine while useful should not really be considered decoration.

Where to begin! From the moment we arrived the staff at Pestana Palacio do Freixo made my family and I feel so welcome! Their attention to detail and attentiveness to us was an immediate hit! The pictures on their site do not do the hotel full justice! The palace is what it is, a historians dream of palatial beauty! The staff from housekeeping, restaurant and pool were exceptional! We can not thank you all enough! Until next time