Pestana Palacio Do Freixo

Where to begin! From the moment we arrived the staff at Pestana Palacio do Freixo made my family and I feel so welcome! Their attention to detail and attentiveness to us was an immediate hit! The pictures on their site do not do the hotel full justice! The palace is what it is, a historians dream of palatial beauty! The staff from housekeeping, restaurant and pool were exceptional! We can not thank you all enough! Until next time

Beautiful hotel in a historic palace, great pool and river view. Air conditioning wasn’t working well during a heat wave, but staff did their best to make up for it. My room (booked last minute) was bland and functional in the newer added wing (yet still expensive): I think the rooms in the original palace most likely are more elegant. This beautiful old hotel is a 15 minute drive or a long (but pleasant) riverside walk with magic vistas, day and night.

Absolutely fantastic restaurant, all local (to Portugal) produce, fresh and expertly prepared by the chef. Staff were engaging, attentive and looked to enjoy their work. Expert advice on wines and port. So good we were back 2 days later. The hotel is awesome, great mix of baroque and modern, spacious rooms and a choice of 2 pools, neither overly busy Best of all was the excellent bar team and in particular Francisco, great cocktail maker and really engaging with us and other customers, as did the rest of the team over the 8 days we stayed. One of the best holidays we’ve had and certainly amongst the best service, thank you all!

Such a beautiful building and fabulous and serene location after the bustle of Porto town. Rooms a little dowdy in colour but very comfortable and spacious. Ours had a wonderful view over the river which was delightful. Reception staff a little unfriendly and lacking in helpfulness. However Ines from guest relations made up for it with her wonderful smile, helpful restaurant recommendations and the final flourish - a surprise bottle of bubbly and some little sweet treats to celebrate our wedding anniversary when we came back from dinner. The food was excellent and the pool bar / bar /restaurant staff were delightful. The spa changing rooms which reception direct you to if you arrive early or departing late are very small and very hot so not conducive to showering before/ after a travelling day. Also we were told on booking that there was a regular shuttle between the hotel and the city centre, reception advised it only ran at 10 am and 6 pm and the hotel info in our room said it was only available by pre booking. However Ubers are frequent and cheap so it didn’t cause a problem but may be the hotel need to clarify their information. All said we had an amazing 3 day break and loved coming back to the soothing peace of the Palácio after a hot and busy day amongst the crowds of Porto.

Amazing all very good and Sebastian very nice and professional!!!! Very nice view and wonderful stuff I am in love with this place !!!!! Super nice!!!!!! My all family really like the hotel and specially the food !!!! Location is soo great !!!!