Pestana Vintage Porto Hotel

The hotel commands a fabulous river side location in the bustling Ribeira area. We had a river front room with a Juliet balcony. There was a separate sitting area with the coffee and tea facilities and a sofa. We spent most of the time with the window open listening to the sights and sounds of the riverside. The reception were very welcoming on arrival. To our surprise they brought a bottle of fizz and some chocolates for us. There was also a complimentary bottle of whisky and vodka with mixers for us to enjoy. The Vinology wine bar has recently opened in the hotel. They had a great range of cheeses and Portuguese wines. BUT they really need to add ports and port tasting to their offering - missing a trick there. The only thing that let the hotel down was the breakfast service. We had to wait 20 minutes for tea one day. I had to go and ask where it and the ordered cooked breakfast were. Then when the tea turned up it was one half full pot and one tea bag for two! On another day we had to wait over 15 minutes for the tea after asking twice for it. If the hotel sorts out the breakfast service then I’d give them 5 stars. Us Brits need our morning tea!

Lovely location. Disappointed at check in, hotel denied we had a booking even though we had proof of confirmation. We were kept waiting for them to phone our agent and we then had to rebook. Room was very spacious but no privacy as there was a walkway immediately outside our window so if you pulled back the curtains to admire the view people were looking in. Breakfast was good and staff were very pleasant.

We had a great experience visiting Porto. The Pestana Hotel was nice for the last 2 nights. Unfortunately, the first day we arrived they gave us the worse room they had. BEATRICE the front desk person was not friendly at all to welcome new guest. They didn't bother to show us the room first; the price was very expensive for the condition of the room. No air conditioning, very hot night with the worse mattress and some flying insects. We didn't sleep. The room was located on the second floor across from a loud drinking business. The hotel never told us that breakfast was included. The 10% off given wasn't enough to make up for the night we had and the long flight to Portugal. A BIG THANK YOU to Andres and Gonsalo. Especially, Andres always trying to make us feel as comfortable as possible during our time there, very professional and friendly. Thank you again Andres.

The hotel is great, situated right on the dock overlooking the beautiful Luis I bridge. The biggest issue is the price. There's absolutely no point staying here unless you pay for the river view rooms, which are around €600 a night. Otherwise you end up with a view like mine, and I paid €300...

This is an excellent hotel, in the very best location in Porto. The staff are all so friendly and welcoming. Breakfast is superb, with a big buffet choice and a la carte options. It is especially enjoyable when you sit on the outside terrace and enjoy the lovely view of the Douro in the early morning sun. We will definitely be back!