Sheraton Porto Hotel & Spa

We stayed at this hotel for 4 nights during our visit to Portugal. The hotel is very nice with a huge lobby A great breakfast place and a big variety of products for breakfast! The rooms were spacious and the bathrooms too. The room service great , excellent In fact we were sick for 2 days( unfortunately) and the room service staff was very polite ,willing to help us , realy appreciate that! Everyone at this hotel was kind and polite. Everybody at the reception desk, Cleaning personel , people at New Yorker bar! Absolutely reccomended!

This a sleek and modern hotel - marble everywhere and light-filled, it also boasts interesting art installations. The lobby is spacious, and comfortable - a nice place for pre-dinner drinks. We loved the location as it was easy to uber into the old town but it was nice to be out of the hustle and bustle at the end of the day. The room was a good size and the bathroom was too. One thing we got wrong? Being able to relax by an outdoor pool which we assumed would be available - wrong! The Hotel Spa has an indoor pool and jacuzzi, but there is a daily charge of 20 Euro, unless you book a Club access room. We took breakfast in the hotel one morning and found there was a good selection but it was comparatively expensive. Our best find in the area was a restaurant recommended by the helpful hotel staff - BB Gourmet which we highly recommend.

My personal experience overall has been and still is very good. Staff and management extremely welcoming. And I cherish the attentiveness of the head of customer services, Glauber de Freitas. He is always a pleasure. The rooms are nice and comfortable. The breakfast is diverse, there is something for everyone. Sheraton Oporto is one of the most welcoming Sheratons I’ve stayed in. From the moment you step out of your cab….. “ Home away from home!”.

I had an extremely disappointing experience at Sheraton Porto Hotel & Spa, and I want to warn fellow travelers about their outrageous policy and poor service. Unlike any other Sheraton or Marriott hotel I’ve stayed at, this one refuses to accept food deliveries from Uber Eats, leaving guests and delivery drivers stranded. I was in transit when my food arrived and simply asked the front desk to hold it for a few minutes—something that is standard practice at hotels worldwide. Instead, I was met with complete inflexibility from the staff, particularly André Coelho, who repeatedly gave nonsensical excuses about “food safety.” If food safety were a real concern, then why are guests allowed to bring outside food themselves? The truth is, they simply want to force guests to order from their overpriced restaurant instead. This experience caused unnecessary stress for both me and the delivery driver. This is NOT the level of service I expect from a Sheraton hotel, let alone from a Marriott-branded property. If you value hospitality and guest convenience, AVOID this hotel. MarriottBonvoy, is this what you consider “hospitality”? I am a Titanium Elite member, and I have never seen such a ridiculous policy in any of your properties worldwide. This hotel is damaging your reputation. Do yourself a favor and book somewhere else.

Upon arrival, I found the signage from the parking garage to the reception to be poor and the check-in process far too slow. The bed was too firm; it wasn't great for side sleepers like me. I found the duvet far too thick, making the room feel warmer than comfortable. The hotel also seems to use a scented ventilation system or spray fragrance in the rooms, as I developed a headache from the strong smell. The air conditioning unit was loud. There was only one USB port by one of the bedside tables, instead of each side having one. The breakfast waitress, who appeared unwell, kept coughing and didn't cover her mouth, which was off-putting. Breakfast was average, though the fresh orange juice machine was a highlight. The muesli was overly sweet and too liquid, and the bacon appeared to be a strange processed version of the real thing. There was a decent selection of cheese and fresh fruit (both whole and cut); however, the cookies and pastries appeared to be of grocery-store quality. On a positive note, the seating area was spacious, but I didn't appreciate being strictly told where to sit; I prefer to choose my seat. The shower was a disappointment— the water had a strong chlorine smell, leaving a chemical residue on my skin. I also noticed mold along the edges inside and outside the shower, and the shower floor felt squishy, as though it wasn't installed properly. I was also disappointed that an appropriate upgrade was not offered despite the level of status and availability. The lounge experience was lacking. The lounge is located in their bar. A set offering comes to your table; there are no self-service options, you are not asked about your preferences, and everyone gets the same offerings; this seems wasteful.