Sheraton Porto Hotel & Spa

As longtime and loyal Titanium members, we were really looking forward to our stay at the Sheraton Porto Resort and Spa. Unfortunately, the experience fell well short of expectations—particularly for a property carrying the Sheraton name under the Marriott banner. To start on a positive note, the restaurant staff were consistently warm, professional, and attentive, especially during breakfast service. The breakfast buffet itself was a highlight of the stay, offering a generous spread with fresh, well-prepared food and beverage options. It’s clear that the kitchen and restaurant teams take pride in their work. We also appreciate them being able to accommodate our dietary restrictions with relative ease for which we are very grateful. However, beyond the dining area, the hotel begins to falter. One of the most surprising oversights was the complete lack of a dedicated concierge desk. For a full-service Marriott property, this is a basic amenity, especially for guests unfamiliar with the area. The front desk staff did their best, but without a concierge, detailed local guidance was hard to come by. The rooms themselves feel outdated and in need of renovation. We were given an upgraded junior suite but the water from the shower leaked onto the bathroom floor due to poor design, and mold was clearly visible on the ceiling (likely due to an inoperable exhaust fan) both issues that suggest an overall lack of maintenance. Furthermore, there are not nearly enough electrical/USB outlets in the room which was annoying to say the least. These are not the kinds of conditions one expects at a property marketed as a resort and spa. When it was brought to staff's attention, the only solution proposed was to provide us with extra bath towels which they were initially reluctant to even do at first. No attempt was made or offered to send maintenance staff to our room. Compounding the disappointment was the hotel’s failure to disclose that the Turkish bath, sauna, and steam room were all closed for renovations during our stay. This information was not communicated during booking but only after check-in, which is unacceptable for guests who may have chosen the property specifically for these amenities which we did. The Executive Lounge, touted as a premium offering, was also very underwhelming. Food and beverage options were sparse and the lounge itself lacked any real atmosphere or comfort. Staff also gave incorrect information regarding the hours for both the jacuzzi/pool and the complimentary evening happy hour—adding confusion and frustration to an already lackluster experience particularly after coming back to the hotel after a full day of sightseeing. While we appreciate the friendliness of the restaurant team and the quality of breakfast, it’s hard to justify returning to this property given the number of issues encountered. All of these issues were raised when we checked-out and we were offered a meager €40 total discount for our two night stay. Bottom line--there are other Marriott options in Porto that offer better upkeep, clearer communication, and a more reliable guest experience. For future visits to this beautiful city, we would strongly recommend considering alternative Marriott properties instead.

It looks nice till you see the second layer of this hotel. “The upgrade” for a platinum member is a standard room on a higher floor, next to the elevator. The free wine in the lounge comes from 3 euro bottles. That’s how you are rewarded for staying more than 100 night per years in their hotels. Facilities which they advertise before booking are closed for long maintenance without any prior communication. Staff smiles but cant do anything and dont understand the needs for a frequent traveler. Extremely poor solution offering. In thr room there is nothing special. Poor quality sheets and towels and cosmethics full of synthetics. I packed my bags and left right away. Not the type of place where i want to spend my time. Out of sheratons fom all over thr world, rhis has been my worst experience. Never ever again

If staying for vacation, look elsewhere. Was booked for 3 nights but ended up checking out early and no regrets. I’m titanium status- booked a regular room but within a day of booking got a confirmation email saying “lounge and spa access” so was looking forward to this. 1. Probably the worst lounge I’ve ever seen. About 3 options of stale looking cracker cookies 2. They told me I had to pay extra for the spa. I wouldn’t have expected it if it wasn’t on my confirmation. Disappointing and confusing Rooms were quiet, room darkening shades were incredible. The breakfast buffet was good (but stayed at 3 other hotels in Portugal and all were better than this one) Overall a disappointing stay. Surprised there are so many glowing reviews here. Have had good feelings recently about Sheratons but this one didn’t live up to it for me.

excellent hotel, clean and smells nice, quite. the only problem is the food quality is not the best. The food we ordered was not as delicious as the restaurants of porto. breakfast was too crowded but the selections were ok.

A nice room but not prepared properly for guests! Disappointed to discover a set of bathroom scales that didn’t work. A bath towel with a large hole in the middle. Window blinds that didn’t work. Reception staff and meet and greet staff at the door very welcoming and helpful. Breakfast menu seemed to be all or nothing. 28 euros if you only wanted juice, fruit and yoghurt was a little too much to pay. We had a great meal in the restaurant. The bar staff were efficient and friendly.