Belmond Hotel Splendido

My wife and had a very special week at the Belmond splendido hotel. From the moment we drove up to the hotel we were welcomed with outstanding service and warm greetings, we were upgraded to a beautiful renovated junior suite. Everything in the room was beautifully designed and immaculate. The service at the hotel was exceptional! Antonella, our Concierge made us feel so special. Attended to all our needs, went above and beyond any expectations. She was an absolute doll and extremely attentive. We want to thank everyone at the hotel for making us truly feel like royalty during our entire stay. We cannot wait to return!

We just had the most perfect holiday and honeymoon at the Belmond Splendido. I can not imagine a more spectacular and perfect hotel for a summer vacation in Italy. It is truly the best. I would like to take a moment to thank the entire staff for their exceptional service. From concierge leading up to our arrival, the incredible staff in reception to the amazing great staff at the pools, to the van drivers and incredible staff and hosts at both restaurants. The service was truly incredible and magical. Everyone was so amazing and hardworking and positively lovely. Most of all I would like the personally thank the most incredible Antonella for making our stay so perfect and magical. Antonella treated us with such kindness and took such extra special care to make sure our every moment was perfect. We can’t thank you enough for your kindness and warmth and friendship. We will never forget. You were incredible to us in every way. Our experience was worth every bit of the price. From the shuttle service to the rooms to the incredible beach club in paraggi at Dior bagne Fiore. And most of all the pool and pool chairs and rooms were incredible. Thank you again Antonella and everyone at Splendido for the most magical experience. We cannot wait to return, and hopefully next summer.

We just celebrated our honeymoon at Hotel Splendido and had the most unforgettable stay. Every detail was meticulously attended to and the staff were so helpful and gracious. The manager, Antonella, took special attention to our needs and ensured everything was perfect. It really doesn’t get much better than dinner at La Terrazza, naps by the pool, and lunch at the grill. We will be back next summer because Splendido really is splendid!

This is a hard review to write because the hotel furnishings and the view are absolutely beautiful. BUT, you can enjoy that same beauty on a daytrip to Portofino or by staying at a much cheaper hotel. Most of the issues with the Belmond Portofino are fixable - the pool is saltwater which is gross, the pool attendants never had sunscreen when I was there (they always ran out), our room wasn't cleaned during the 4 hours we left the room even though we called to request it, etc. Another very irritating thing is I called for extra water bottles (they refill the minibar for free), and without asking me or asking me to sign anything, they had room service deliver the bottles and charged me 11 euros for each one. I'm still fighting them on the invoice for that which is insane. There are literally free water bottles in your minibar that they refill on demand. Stupid. The pool restaurant is not very good. Average and overpriced. The fish of the day was tasteless and they weirdly overcharged me for it and I am fighting the invoice on that as well. A big issue is the shuttle to town. It is just a black van with 6 seats, but there's no like reserving or policing of it. So the day we went to town, we needed to go back to the hotel, but there's no like line-up spot or anything and a group of 3 other people got in the van with us. They weren't even staying at the hotel, they were just going up to look around and maybe have lunch. But the shuttle driver didn't check, didn't do anything. It turned our OK since there was space, but if we hadn't been able to get in that shuttle on a 95 degree day after waiting 15 minutes in the heat, I would have been infuriated. This should be better handled. The biggest issue with the hotel was our room. We picked a Premium Room category which is supposed to have a view of Portofino. Our room was 108, but this room (and all above it I assume), are to the right of a balcony next door that just out so that you can't see Portofino. We had a full view of the parking area and street. Outrageous. And the staff did that sly thing where they put your bags in the room while you're not there and tell you there's no other rooms so you can't change it. Had I known we would have that bad view, we would have picked a cheaper room category or simply stayed elsewhere. Also, it is not acceptable that a $3700 "Premium Room" does not have a bathtub. Overall this is a property that could be great but needs a lot of work. The breakfast is fantastic and delicious, but everything else was disappointing given the very high price. Not acceptable for this price level of hotel. And frankly doesn't measure up to the Belmond brand quality I expect from other locations.

We went to the Splendido Hotel for drinks and to admire the view. We were only in Portofino for the day on a cruise stop. We took the free hotel shuttle from the town square up to the hotel and the hotel shuttle later returned us to the town square. The hotel is incredibly nice and the views are spectacular.