Le Sirenuse

Returning to Le Sirenuse after a few years reminded me immediately why there are very few hotels in the world that compare. From the moment we arrived, it felt like coming home. The hotel is obviously one of the most beautiful and iconic places in Positano, but what makes it exceptional is the Sersale family and the team they have built. Somehow, no matter how many times you visit, they have a way of making every stay feel like a once-in-a-lifetime experience. I returned this time to celebrate my birthday, and what they did was genuinely above and beyond. My room was filled with balloons, flowers, a birthday cake and a beautiful personal gift from the Sersale family. Throughout my actual birthday, they somehow arranged a cake or surprise at practically every meal and event. It became almost comical by the end of the day—in the best possible way. Every time I thought the celebrations were finished, something else appeared. It was incredibly thoughtful and made the entire day unforgettable. One of the absolute highlights was spending my birthday on the water and taking the boat to Le Sirenuse Mare. Aldo Sersale was on the boat with us that day, which made an already special afternoon even more memorable. And Le Sirenuse Mare itself is spectacular. No photograph, article or amount of press does it justice. The setting, the water, the service and the entire experience are on another level and need to be experienced in person. Michele was also a huge part of our stay. Seeing him every day made coming down to the pool and restaurant fun, and he always made sure we had everything we needed immediately. Those daily interactions become as much a part of returning to Le Sirenuse as the hotel itself. Lisa and Ilaria were equally incredible—warm, thoughtful and consistently going out of their way to make sure we were taken care of. Franco’s was another favorite and became part of the rhythm of our stay. Whether it was getting us the right table, coordinating plans around dinner, arranging birthday surprises or accommodating whatever we decided to change that day, everything was handled seamlessly. The same level of attention carried through the entire property—from the pool and restaurants to the bar, spa and every experience they arranged for us outside the hotel. One detail probably says more about the service than anything else: after we had already left, we realized something had been left behind. The team located it and arranged to have it overnighted back to us in the United States. There was no drama or endless back-and-forth; they simply took care of it. That is Le Sirenuse in a nutshell. The service doesn’t end when you check out. I cannot say enough about the concierge team. They were involved before we ever arrived, throughout the entire stay and even after we had left. Nothing was treated as too small a request, communication was excellent, and I never felt as though I had to chase anyone for an answer. That level of execution is increasingly rare, even among the world’s best hotels. Le Sirenuse has all the things people already know about—the extraordinary location, the design, the pool, La Sponda, Franco’s, the views and Le Sirenuse Mare—but those aren’t ultimately what make me want to return. It is the people. The Sersale family has managed to maintain something genuinely personal inside a hotel with an enormous international reputation. A huge thank you to Aldo and the Sersale family, Michele, Lisa, Ilaria, every concierge who helped plan and execute the trip, and the entire team who made my birthday so memorable. After several years away, it was wonderful to return and have it immediately feel like home again. They have the rare ability to make you feel like a returning friend while still making every visit feel like it could only happen once in a lifetime.

An Italian paradise! Amazing service and property would go back here everytime when visiting Positano

Do not let the hotel arrange a private boat through Pasquale! He is an unscrupulous individual who lack character and integrity. Not only did he lie to us about the availability of the boat reserved, he concocted a lie that we should be happy with an “upgraded” boat when in fact the new boat was smaller and older than the boat we reserved/paid for. And what’s worse is that he offered no refund for the smaller, older boat option. He explained that the change happened only after we arrived to the port, but all the evidence (including luggage tags designation) suggest otherwise.

I visited Le Sirenuse for the third time with my family in May and it did not disappoint. From the moment you arrive you are transported to a place that you will never forget and will remain with you forever. The front desk staff, restaurant staff, housekeeping staff and pool attendants go above and beyond. All of your wants and needs are taken care of with no worries at all. The rooms and views are incredible. Sitting on the balcony overlooking the sea, pool and houses on the cliff are breathtaking. That view never gets old. My family and I had the opportunity to visit the new beach club, Le Sirenuse Mare. What an experience! From the time you arrive you are transported to a magical place. Everything here was top of the line and the views were beautiful. We had a wonderful day there relaxing and enjoying everything that the beach club offers. Le Sirenuse holds a special place in my heart. I have so many wonderful memories of the time I spent there and look forward to returning in the near future. Grazie Mille!

Second visit here in 8 months. It is one of the most incredible hotels we’ve stayed at worldwide. The food, the rooms, the views, all just amazing. But what makes Le Sirenuse’s impeccable reputation is the Staff. It is obvious how well trained they are. The service they give is so genuine and so on point. Thank you Le Sirenuse for another fantastic stay. Until next time…Grazie Mille!