One&Only Le Saint Geran

Very disappointing stay. I’ve always used Premier Inn when travelling and have generally had great experiences, but this stay was far below the standard I expected. The room was not clean on arrival, with hair on the bed, pillow and throughout the shower. Despite there being two guests staying for two nights, we were only provided with one towel. There was no room phone and no staffed reception desk, making it difficult to get assistance when needed. The most frustrating issue was that we left the “Do Not Disturb” sign on our door overnight as we wanted a lie-in after attending a concert. Despite the sign clearly stating not to knock or enter the room, a member of staff knocked repeatedly, opened our room door and entered. The same thing happened again around 15 minutes later. The combination of poor cleanliness, lack of basic amenities and having our privacy ignored completely ruined the experience. We were so disappointed that we chose to spend our additional night in a different hotel instead. Sadly, this stay has really damaged my confidence in a brand I’ve used for years.

Brilliant hotel aircon was great, food great and plentiful also a decent breakfast. Bed was sooo comfy we all slept very well.

Ideal location in the heart of the city centre. Spacy room, absolutely clean, quite all day and night long. Full of amenities, comfortable bed for rest an sleep. Very friendly staff and always available to help us

We stayed at the Premier Inn Liverpool from Monday to Friday and had a very enjoyable experience overall. The location is excellent—just a short walk from the docks, shops, and museums, making it an ideal base for exploring the city. Our room was clean and comfortable, and the dining area was also well-maintained. The self-service check-in was quick and efficient, although it did feel a little impersonal compared to a traditional check-in. We opted for the meal deal and had both breakfast and dinner at the hotel each day, which proved to be great value for money—especially for a budget-friendly trip. The food was good, with plenty of choice, and it made things very convenient after a day out. All in all, a satisfying stay in a great location—we would definitely consider staying again.

The location is on Hanover street with a Tesco across the road and theatre towards the train station,the value for money was good.You can get to the premier inn easily from the station once you know the way to go.There was a nice atmosphere in the hotel,it was quiet in the with people obeying the signs.It was safe and I felt welcomed in to the hotel.The rooms were clean with loads of space to get around.My only concern was that the room we were in wasn't shutting properly.Staff said to slam the door and maintenance knew all about it.