Hotel Villa Franca Positano

Common areas are beautiful, especially the rooftop pool! Our room was the smallest I have ever seen, with almost no closet space and no drawers to put things away. And we looked out at the roof of the building next door, so really not very nice. The staff however were fantastic. Despite the size of the room and the view we really enjoyed the hotel until check out. When checking out the lady showed me my total bill and then asked me what tip I would like to leave, implying I should tip on the total bill (which was around €7,000). I thought this was ridiculous, maybe this is a thing in the USA, but Italy does not have a tipping culture, nor do we in my country. How many people just leave a tip without thinking? Who even gets this tip? Would not go back for this alone, seems very greedy to me.

Our stay at Hotel Villa Franca was absolutely amazing!! Everyone was so friendly and accommodating, they made us feel right at home from the moment we checked in. The views from our room were spectacular!! This hotel sits on one of the highest western points in the immediate Positano area so you get 360 degree views from its rooftop pool / lunch/ bar area. The hotel shuttle will drop you off in the town center where you can walk through beautiful little streets all the way the beach where there are great restaurants. Nadia and Aurora at the front desk topped off our stay, from helping us w reservations, cabs to and from restaurants, to helping us w our 25th wedding anniversary foto shoot. We had a multi city vacation but HVF was the absolutely the best!!

A lovely stay at this cute hotel with excellent views. We were there for four nights and had a wonderful time. The staff were super friendly and couldn’t be more helpful, especially Nadia and the views are probably some of the best in Positano. The rooftop pool was super chilled although it was early in the season and although the pool was not heated it was still lovely to spend time up on the roof. The food was great, especially breakfast and while cosy, the room made up for it with the views, able to sit on the balcony and watch the sun disappear over the hills. The concierge were really helpful and organising a car to and from Naples Airport made our journey super easy. It’s a trek down to the beach but easy enough to do downhill. The shuttle is easy to use and easy to plan around. Would stay there again.

All around 5 circles... just a fantastic experience! The service level was truly extraordinary - every time I entered the hotel or exited, the staff at the front desk warmly greeted me by name, never failing to ask about my plans, how I enjoyed dinner, if I was happy with everything in the hotel, etc. During my stay, after a day full of walking up and down the stairs of Positano several times, I was hankering for some peanut M&M's. I mentioned it at the front desk and they suggested a small store down the street. Sadly, no M&M's were there. When I came back to the hotel they asked if I had found them and I told them that I did not, but it wasn't a big deal. I shrugged it off. But while I was out for dinner that night, they drove into town and searched for Peanut M&M's for me and put them in my room with a card that said "all your dreams should come true when you stay with us". Service like this is rare and beautiful, and these people are truly amazing. Of course there's also the preposterously sumptuous breakfast that is included with the stay. There's the gorgeous views from the rooftop pool and the lounge areas. There's the Michelin restaurant (it was outstanding!). But honestly, all of these pale in comparison to the service level that was offered. One small issue that I'll mention - I stayed on floor -2 (two floors below the lobby). My bathroom occasionally smelled a little bit (not a lot) like a sewage system. Not during the day - only at night. It wasn't overwhelming, but it was noticeable. I didn't get too upset about it because I had noticed this in other hotels in Italy - perhaps it's something about their plumbing systems. Or maybe it's because I was on the lowest floor. Who knows? It wasn't a big deal, I made no complaint, and it didn't interfere with my stay in any meaningful way. All in all, if you want to stay at a hotel that works tirelessly to make you feel like a celebrity and takes great care to connect you with the reservations and resources you most want, this is the place. It gets my highest recommendation.

Just got back from my stay a HVF Villa Franca in Positano. The staff was absolutely wonderful and did everything to please us. Hotel was modern and beautiful. On the downside, getting around the hotel was difficult because of the never ending stairs. Snacks were quite expensive on the roof top and rooms although were very clean and pretty were small. The shuttle at the hotel was actually a. golf cart which made looking and staying pretty quite impossible.