Andaz Prague

One of our favorite hotel stays ever! The staff is friendly without being overbearing, Our room was beautiful with great views and the bed was comfortable. We loved the minibar with lemonades and water that was refilled daily, and breakfast was delicious. The Andaz is in a great location with a tram stop right outside the door, and easily walkable to Old Town.

We were celebrating our anniversary and our son’s graduation trip. We were staying at the park Hyatt Vienna,and after this hotel the park Hyatt Milan. I was nervous about booking this hotel as I wasn’t sure it could be as nice as a park Hyatt. At the end of the day I was extremely happy. I always book a suite for my wife and I because she wakes up very early and I like to sleep late. So I always try to get a room that has a separate living area. As we were celebrating our anniversary I booked it way in advance probably 6 months. However when we arrived there was only a junior suite because they switched systems and lost the notes and requests that I submitted via email. I showed them the email and explained I am a globalist and this is unacceptable. They apologized however I went online in front of them and was able to book the larger suite for that night! The system took the reservation even though they were sold out! I was getting upset. The hotel manager came out calmed me down and apologized and practically begged to make it right. She was AMAZING! She defused the situation got us a beautiful suite for the other 2 nights and even paid for my wife to have a massage. Now a little more about the hotel. It is almost brand new. The lobby and common areas are beautiful and clean. The restaurant is wonderful. The hallways smell nice and are decorated nicely. The exercise room is technogym equipment, small but very nice. The spa area is available to all guests and they have a beautiful sauna and steam room area. This is a nice touch after walking around Prague all day. The location is amazing right near town. You can walk everywhere. Overall I was very happy and appreciative with the service.

Great Beautiful Hotel Amazing Staff and Location right in the Centre of the sites.Tge Service is Outstanding especially tge Front Desk Staff Glenn Alexander and Akshit Verma gave very Good Customer Service they were very helpful and pleasant and very knowledgeable tge Best Service and very Customer oriented with a Smile and Effeciency Outstanding Staff Overall the Hotel the Hotel has hired tge Best Staff and very Welcoming indeed.Also tge Porters very helpful with recommendations of which places to visit Amazing Excellent Staff Thankyou very highly Recommended Hotel to stay Beautiful Rooms and Amenities inside tge Rooms.Thankyou again for a Memorable experience.

Very helpful and accommodating staff, who helpfully gave us great room upgrades. Extremely comfortable rooms. Breakfast included with Chase booking was quite tasty, and you can even have it in your room. The welcome amenity was a nice bottle of wine too! The rooms can "only" be set to 20 degrees C, but this seemed cool enough despite the heat wave!

Fantastic experience from the moment we were picked up at the airport until we checked out. The hotel is beautiful, located near everything you would want to visit. The restaurant and bar were great ways to start and end the day. The trolleys were a little loud but became white noise and slept like a rock. Cannot say enough great things about our entire experience!