Augustine, a Luxury Collection Hotel, Prague

I had a wonderful stay at the Augustine Hotel in Prague. The hotel is beautiful, elegant, and full of history, with a perfect location in Malá Strana within easy walking distance of Charles Bridge, Prague Castle, and many of the city’s main attractions. What made the experience particularly memorable was the exceptional service. I would especially like to recognize Ms. Adelina, who was absolutely outstanding. She was warm, professional, attentive, and genuinely welcoming. Her exceptional hospitality made a lasting impression and added a very personal touch to my stay. The rooms were comfortable and beautifully maintained, and the historic character of the property makes the Augustine feel truly unique. Overall, an excellent experience and one of the highlights of my visit to Prague. I would gladly stay at the Augustine again, and my sincere thanks to Ms. Adelina and the entire team for making the stay so memorable.

Absolutely beautiful environment, unique, and historic, but also fresh and clean and completely efficient. Loved the staff and loved being able to walk around an old town so easily from that site.

I visited the spa on Saturday, August 16th, and I have to say that I experienced the best hot stone massage of my life. My therapist, Dominika, was absolutely amazing – gentle, precise, and incredibly professional. From the very first touch, it was clear that she knew exactly what she was doing and could work perfectly with both energy and tension in the body. Dominika is a true talent and a remarkable professional. If you’re looking for an exceptional experience, I highly recommend her. I will gladly return.

I wasn't a hotel guest; I simply wanted to try the breakfast as an outside visitor. Unfortunately, I was rather disappointed by the lack of care and the limited selection. There were no bread rolls, and the meat selection consisted of just one truly good Prague ham, one salami, and one turkey ham. The chia pudding is made with almond milk, and the yogurts are high-quality products from external suppliers. There were also four types of cheese. The pancakes were pretty disappointing, at first amount for the price and also the taste was pretty weak and the mascapone with white chocolate was tasteless . The photos show the full buffet and the additional à la carte menu. According to the staff, if you book a room with breakfast included (approx. 21 euros per person/night), egg dishes are included in the price. Unfortunately, my Eggs Benedict weren't properly poached the first time around; the insides were still slimy. At these à la carte prices, that shouldn't happen (see photo). Service was attentive at first, but later the staff focused more on the hotel guests—even though there weren't many people at breakfast. In my opinion, the price-to-quality ratio isn't justified for outside guests. Even as a hotel guest, I wouldn't be impressed by this breakfast. Verdict: It’s not worth it for outside guests or those who haven't pre-booked breakfast. It’s okay for hotel guests, but there is significant room for improvement—including regarding HACCP standards. Dear hotel team, if you wish to respond to this review, please avoid using generic platitudes. Thank you.

The most beautiful and serene setting. From check in with Raul, who was fantastic, to all services offered, a 10 star place! We were upgraded to Room 111, which was huge and thoughtfully appointed. It was very quiet and overlooked a courtyard. Only problem with the room was the desk, which was very nice but has an iron bar just where your knee hits when sitting down. Ouch! My husband had a massage, which he described as "perfect". The bar and restaurant for breakfast and lunch were excellent. Not so much for dinner, when one dish was inedible and tough. To their credit, they did not charge for that dish. Many thanks to the lovely staff!