Augustine, a Luxury Collection Hotel, Prague

Let me start out by saying this is an amazing property staffed by amazing crew. This experience with my family, for the winter markets was truly magical. You will not find a better city in Europe that hosts better than Prague does. I highly recommend this property not because it’s amazing, but because the staff are truly top-notch. I want to give a big shout out to Marco as he did a great job of making sure we were taking care of on our trip. We also did a walking tour of the city that was recommended by the Hotel staff I highly suggest it.

My husband and I and another couple stayed as part of a Viking River Cruise pre-sail extension. Having been loyal Marriott Bonvoy members for years we were delighted to stay here. Although the stay was booked by Viking, we emailed the hotel to advise our Marriott status and request a quiet room and they immediately and graciously replied. We were delighted with our room and special sweet welcome snack. Be aware some rooms are overlooking the trolley lines which run all night long. Throughout the hotel all the staff were kind and gracious. The restaurant and bar were lovely and breakfast was ample. As the property was originally a monastery the concierge gave us an amazing tour of the original, still functioning church and shared the marvelous history of the buildings and the order. We wouldn't hesitate to stay again.

Room was impeccably furnished, service levels were excellent. Ate breakfast at restaurant and very good options and delicious. Very helpful staff, close to old town via Charles Bridge. Prague is very walkable, close to public transportation.

I cannot say enough about this hotel; the property, the kindness of the staff, the excellent restaurant (and that's highly unusual for a hotel restaurant), the attention to small details. During the past 30 months, I have logged 365 hotel nights...yes, I've spent the equivalent of one full year in hotels in the past two and a half years. I have experienced good, bad, and middle-of-the-road properties throughout the U.S, plus Hawaii, Germany, the UK, France, and the Czech Republic. I can say without hesitation that the Augustine exceeded every single expectation that I had for it. The property is adjacent to (and connected to) the St. Tomas cathedral and abbey -- six abbots still live there! -- and the hotel's excellent concierge staff will give you a guided tour of the property on certain days. You'll see frescoes dating back to the mid 1300s, a sobering small chapel devoted to one of the abbots captured and killed during the Nazi occupation, the lower space where St. Tomas beer was brewed for more than 500 years, and a library with genuinely ancient books. The rooms themselves are magnificent, quiet, and comfortable. As a Marriott Titanium Elite, I was able to choose either additional points as a bonus or free breakfast for the entirety of my stay -- while in most properties, the breakfast isn't worth anywhere near as much as the points, breakfast in this property was full, satisfying, and elegantly served. It's walkable (or, in reality, climbable...Prague is a very hilly city!) to all the major attractions. Trams and transit are truly ubiquitous, available every three to five minutes to take you anywhere you might want to go. But I reserve my highest praise for the staff. It's surprising how often those who work in "hospitality" are more focused on merely operating the property than on truly welcoming guests. Every single staff member at this property seemed intent on ensuring that we felt as welcome as a guest in someone's home. The housekeeping staff was absolutely on top of every detail; the bell staff were efficient, friendly, and helpful. And the Concierge team -- led by the indefatigable Lukas Horak -- was truly in a class by itself, compared with nearly any other property I've stayed. I've read that if you leave five stars on a review, it gets ignored as hyperbole...in this instance, if I could give more than five, I would. Do not hesitate to book here. It's truly magnificent!

The Augustine was truly incredible. It’s on the Lesser Town side of the Charles Bridge, and felt like a luxurious oasis after long days exploring Prague. Wonderful staff, beautiful interior……overall just a wonderful experience.