Augustine, a Luxury Collection Hotel, Prague

We looked forward to staying for 7 nights at this iconic, medieval former Augustinian monastery. Made reservations last year under Marriott Bonvoy, a luxury collection of very special hotels around the world, where we have experienced the Bonvoy quality in several other places around the world. My fault but in looking at my emails, I got an email several months ago announcing that they were no longer going to be affiliated with the Bonvoy chain. THERE ARE MAJOR QUALITY CHANGES THAT GUESTS SHOULD BE AWARE OF. This week long stay in Prague was the beginning of a very extended time throughout Europe over the next 10 weeks, and upon checking in, i need Czech currency. Desk host directed me to an ATM machine, and I decided to test how rapid my spend rate was going to be so I withdrew 20,000 Czech units which is slightly less than $50 US, and the machine gave me one bill. Asked desk clerk to break it down for me, and he said I should go to the bar and ask. Walked into bar, and bar attendant said they were not allowed to do such transactions. I told him I was sent to him by the desk clerk but he was adamant, “it is not allowed.” Frankly I only needed their currency to tip the staff (bell hop, concierge, maids, etc), I typically use credit cards for everything else. Walked back to desk to say I was very disappointed that they were not on same page with each other about breaking down ONE bill. We went to their restaurant for dinner, which was of very good quality although much more expensive than restaurants in the old part of town just outside their hotel. To add insult to injury, I recalled that when I made my reservation with Bonvoy, I paid for the room option with breakfast included. This new reformed hotel with same name states that it will honor previous rates from Bonvoy but they eliminated the included breakfast option that I paid for. I walked back to the front desk to ask about this and the two attendants seemed aware of their new owners doing this but were not able to do anything about it. The email that announced this new ownership/management had offered full refunds, but it was not enough time to get another hotel. and frankly, this former Augustinian monastery is quite special. But we are very very disappointed at their amateur service (not being prepared to break down a single 20,000 note worth less than $50 US), and sending me bouncing from one part of their hotel to another; and then not being upfront about eliminating a service (room WITH breakfast) that I had paid for. AND THIS IS ONLY DAY ONE OF OUR STAY. I may update this review as the days go by. Its not just one night, we are staying here the entire week, so hopefully the rest of the stay will go smoothly. Given the price of the food in the hotel, weʻll be sampling breakfast and other meals elsewhere over the next week.

Nice hotel. Avoid rooms starting with 100 if you want a good nights sleep. Rooms 200 without fail provide a wake up smell of breakfast being prepared downstairs in the kitchen but worth relocating from room 100s to to avoid the Dolby Sound bass noise of trams passing every 5 to 10mins. Reception did a good job of relocating our room to a quieter room but we were awaken with the smell of bacon and eggs being cooked. Turing off the AC helped a little. Staff were friendly and the breakfast was nice. The spa massage is overly priced but overall good service.

Beautiful building. Great service. 10/10 place to stay, would recommend to anyone. Top place

Let me start out by saying this is an amazing property staffed by amazing crew. This experience with my family, for the winter markets was truly magical. You will not find a better city in Europe that hosts better than Prague does. I highly recommend this property not because it’s amazing, but because the staff are truly top-notch. I want to give a big shout out to Marco as he did a great job of making sure we were taking care of on our trip. We also did a walking tour of the city that was recommended by the Hotel staff I highly suggest it.

My husband and I and another couple stayed as part of a Viking River Cruise pre-sail extension. Having been loyal Marriott Bonvoy members for years we were delighted to stay here. Although the stay was booked by Viking, we emailed the hotel to advise our Marriott status and request a quiet room and they immediately and graciously replied. We were delighted with our room and special sweet welcome snack. Be aware some rooms are overlooking the trolley lines which run all night long. Throughout the hotel all the staff were kind and gracious. The restaurant and bar were lovely and breakfast was ample. As the property was originally a monastery the concierge gave us an amazing tour of the original, still functioning church and shared the marvelous history of the buildings and the order. We wouldn't hesitate to stay again.